Troubleshooting

 

PhotoCapture Center™ Difficulties (continued)

 

 

 

 

Difficulty

Suggestions

 

Part of my photo is missing when

Make sure that Borderless printing and Cropping are turned off. (See Advanced

 

printed.

User’s Guide: Borderless printing and Cropping.)

 

 

 

 

Software Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Cannot install software or print.

(Windows® only)

 

 

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

 

and reinstall the software.

 

 

 

 

“Device Busy”

Make sure the machine is not showing an error message on the Touchscreen.

 

 

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

 

FaceFilter Studio.

the CD-ROM supplied with your machine. (See Quick Setup Guide.)

 

(Windows®)

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

 

 

 

Brother machine is turned on and connected to your computer. This will allow you

 

 

to access all the functions of FaceFilter Studio.

 

 

 

 

Network Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Cannot print over the network.

Make sure that your machine is powered on and is online and in Ready mode.

 

 

Print a Network Configuration list (see Advanced User’s Guide: Reports) and

 

 

check the Network settings printed in this list. Reconnect the LAN cable to the hub

 

 

to verify that the cabling and network connections are good. If possible, try

 

 

connecting the machine to a different port on your hub using a different cable. If

 

 

the connections are good, the machine shows LAN Active for 2 seconds.

 

 

If you are using a wireless connection or are having Network problems,

 

 

see Network User’s Guide: Troubleshooting.

 

 

 

 

The network scanning feature does

It is necessary to configure the third-party Security/Firewall Software to allow

 

not work.

Network scanning. To add port 54925 for Network scanning, enter the information

 

 

below:

 

 

In Name: Enter any description, for example Brother NetScan.

 

 

In Port number: Enter 54925.

 

 

In Protocol: UDP is selected.

 

 

See the instruction manual that came with your third-party Security/Firewall

B

 

Software or contact the software manufacturer.

 

(Macintosh only)

 

 

Re-select your network machine in the Device Selector window from the Model

 

 

pop-up menu in the main screen of ControlCenter2.

 

 

 

 

The network PC-Fax Receive

(Windows® only)

 

feature does not work.

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

 

 

 

 

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

 

 

In Name: Enter any description, for example Brother PC-FAX Rx.

 

 

In Port number: Enter 54926.

 

 

In Protocol: UDP is selected.

 

 

See the instruction manual that came with your third-party Security/Firewall

 

 

Software or contact the software manufacturer.

 

 

 

 

113