| Troubleshooting |
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PhotoCapture Center™ Difficulties (continued) |
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Difficulty | Suggestions |
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Part of my photo is missing when | Make sure that Borderless printing and Cropping are turned off. (See Advanced |
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printed. | User’s Guide: Borderless printing and Cropping.) |
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Software Difficulties |
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Difficulty | Suggestions |
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Cannot install software or print. | (Windows® only) |
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| Run the Repair |
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| and reinstall the software. |
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“Device Busy” | Make sure the machine is not showing an error message on the Touchscreen. |
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Cannot print images from | To use FaceFilter Studio, you must install the FaceFilter Studio application from |
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FaceFilter Studio. | the |
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(Windows®) | Also, before you start FaceFilter Studio for the first time, you must make sure your |
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| Brother machine is turned on and connected to your computer. This will allow you |
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| to access all the functions of FaceFilter Studio. |
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Network Difficulties |
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Difficulty | Suggestions |
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Cannot print over the network. | Make sure that your machine is powered on and is online and in Ready mode. |
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| Print a Network Configuration list (see Advanced User’s Guide: Reports) and |
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| check the Network settings printed in this list. Reconnect the LAN cable to the hub |
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| to verify that the cabling and network connections are good. If possible, try |
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| connecting the machine to a different port on your hub using a different cable. If |
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| the connections are good, the machine shows LAN Active for 2 seconds. |
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| If you are using a wireless connection or are having Network problems, |
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| see Network User’s Guide: Troubleshooting. |
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The network scanning feature does | It is necessary to configure the |
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not work. | Network scanning. To add port 54925 for Network scanning, enter the information |
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| In Name: Enter any description, for example Brother NetScan. |
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| In Port number: Enter 54925. |
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| In Protocol: UDP is selected. |
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| See the instruction manual that came with your | B |
| Software or contact the software manufacturer. | |
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The network | (Windows® only) |
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feature does not work. | It is necessary to set the |
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| Rx. To add port 54926 for Network |
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| In Name: Enter any description, for example Brother |
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| In Port number: Enter 54926. |
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| In Protocol: UDP is selected. |
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| See the instruction manual that came with your |
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| Software or contact the software manufacturer. |
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