PaperJet 300 user guide ~ Edition 3.2 ~ 25th july ’01 ~ 3693
General information
Guarantee information
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the PaperJet 300, or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.
The conditions of the guarantee are:
Helpline support and returns back to point of sale
Within the 12 month guarantee period:
Prior to returning your product, first read the ‘Help section’ beginning on page 47 or contact the Helpline for assistance.
Helpline: 0845 0500 950. Lines open Monday to Friday from 09:00 to 17:30 excluding bank holidays.
Outside the 12 month guarantee period:
•The guarantee shall only apply to defects that occur within 12 months from the date of purchase, provided that the equipment is sent to the repair address within this period.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline and ask for details of our recommended repairers.
Returning the product:
If the Helpline is unable to remedy the problem they will ask you to return your PaperJet 300. Remove the ink cartridge from the machine and place it in a black plastic bag. Where possible, pack it in its original packaging. Please remember to include all parts, including line cords and mains power plug. (Please note we cannot take responsibility for products damaged in transit.)
Please obtain and keep proof of posting or delivery.
A copy of the proof of purchase such as your receipt must be returned with your product.
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