BT 300, Fax, PaperJet 300, PC Scanner Help

PaperJet 300 user guide ~ Edition 3.2 ~ 25th july ’01 ~ 3693

47

Help

Try these solutions to the most common problems.

Machine does not work

Check that it is plugged in and switched on at the

mains.

Display shows

CHECK PAPER!

Paper tray is empty.

Paper is not properly inserted in the plain paper tray.

If an error code is shown, check the error code list

on page 49. Then press Printer Reset and try

printing again.

Display shows

CHANGE CARTRIDGE

The front cover is open. Press top corners firmly

to close.

Original document is not accepted

Paper may be too thick or too thin.

Paper may already be jammed inside. Open the

control panel and remove any jammed paper.

Display shows

OUT OF INK

Install a new ink cartridge, page 51.

You can’t send a fax

Check that the document is inserted properly.

There may be a problem with the receiving machine.

You can’t receive a fax when the machine rings

Is your machine set to Manual receive? If so, lift the

handset and press Start.

Memory may be full and there is no paper in the

plain paper tray. Check that the machine is switched

on at the mains power supply.

Received fax is blank

Check that the sealing tape has been removed from

the ink cartridge print head. See ‘Replacing a print

cartridge’, page 51.

Document may have been place upside down on the

sending machine.

Can’t print a document stored in the memory

Check that there is ink in the cartridge. Check that

there is paper in the plain paper tray.

Printed document contains illegible or

distorted characters

Phone line quality may have been poor. Ask for the

document to be sent again.

Printed pages have white lines on them

Ink cartridge may not be installed properly.

Reinstall the cartridge, see page 51.

Contents

Main PaperJet 300 user guide ~ Edition 3.2 ~ 25th july 01 ~ 3693 PaperJet 300 Multifunctional 6in 1 Phone, Fax, Copier, PC Scanner, PC Faxing and Colour Printer User Guide Page Page At a glance PaperJet 300 user guide ~ Edition 3.2 ~ 25th july 01 ~ 3693 Page Page Key features In this guide Introduction Unpacking your PaperJet 300 For your records Safety information General Environmental Cleaning Customer Helpline Setting up NO CARTRIDGE 5Connect the mains power 8Load paper 6Install the ink cartridge NO! 7Align the new cartridge PRINTING NEW CARTRIDGE? ALIGN CARTRIDGE? OLD CARTRIDGE 10 Enter your name and fax number & ( ) , - 2: SENDER ID? SENDER NAME? SENDER NUMBER PBX MODE OFF Using your PaperJet 300 Entering names and numbers P How to use the keypad to enter a name J One Touch memories Directory To delete a One Touch entry :DELETE :CHANGE To dial a Directory number To search for a Directory entry by name ENTER NUMBER To store a Directory entry 2:SET DIRECTORY? To transfer a Directory entry to a One Touch button TRANSFER? MEMORY? Adding a name to a number in the Calls list ENTER NAME Sending faxes To set the resolution STANDARD LIGHT NORMAL STANDARD To send a fax To stop a fax being sent To redial the last number RECEIVING To set reception mode Receiving faxes To print a fax stored in the memory OUT OF INK CHECK PAPER PRINTER ERROR! CHECK PAPER! Delayed faxing To store a broadcast fax 4: BROADCAST? B/CAST. 0: NOW 1: LATER Broadcast faxing ENTER FAX NO? To cancel a broadcast fax 4: BROADCAST? CANCELLED! Polling reception Voice request To answer a voice request PHONE CALLING. To search and dial a Directory entry by name Using the phone To redial a number To receive a phone call RECEIVING Connecting an answering machine Making copies To make a single copy NUM OF COPIES 01 SCAN LEFT: 19 To set the receive mode Caller Display 3: SETTINGS MEMORY COPY ADF COPY MEMORY COPY To view and dial from the Calls list Connecting to a PC Loading the software Page Page Page Page Additional features To print a list of stored names and numbers PHONE BOOK 1: PHONE BOOK? Reports and lists Printing activity reports Delayed fax report Broadcast fax report Optional settings To change the feature settings To print out a list of current feature settings To print out the current function list 2: FUNCTION LIST? Page Page 44 You can print a list of the current feature settings, see page 41. POWER SAVE NEW CALLS To reduce the printing area PRINT SIZE To make a call Connecting to a switchboard To set your switchboard access code 5:FAX SET UP? 1:SET CLOCK? 2:SENDER ID? Help CHECK PAPER! CHANGE CARTRIDGE OUT OF INK PRINT CANCELLED 49 The activity report may show error codes. The chart shows you what they mean. Error codes To clear a document jam DOCUMENT JAM To clear a plain paper jam CHECK PAPER To replace an empty ink cartridge NO! OLD CARTRIDGE NEW CARTRIDGE ALIGN CARTRIDGE To store a spare ink cartridge To align the cartridge at the machine 8: PRINTER? 12 Align Cartridges Aligning the print cartridge To align the cartridge from a PC Cleaning the print nozzles and contacts To purge the print nozzles at the machine 8: PRINTER? Clean Print Nozzles Cartridges PRINTING Wiping the print nozzles and contacts Wiping the print nozzles Wiping the contacts Cleaning General information Guarantee information Helpline support and returns back to point of sale Technical information Page Page Index A D B C F G H I J L M S T U V W Offices worldwide