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Cabletron Systems 3Com manual Product model name, part number, and serial number, Latin America

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■Product model name, part number, and serial number

84APPENDIX B: TECHNICAL SUPPORT

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To ﬁnd out more about your support options, please call the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent conﬁguration changes, if applicable

Below is a list of worldwide technical telephone support numbers:

Country	Telephone Number		Country	Telephone Number

Asia Paciﬁc Rim			P.R. of China	10800 61 00137 or
Australia	1 800 678 515		P.R. of China	10800 61 00137 or
Hong Kong	1 800 678 515		Singapore	021 6350 1590
India	800 933 486		Singapore	800 6161 463
Indonesia	+61	2 9937 5085	S. Korea
Japan	001 800 61 009		From anywhere
Malaysia	03 5783 1270		in S. Korea:	00798 611 2230
New Zealand	1800 801 777		From Seoul:	(0) 2 3455 6455
Pakistan	0800 446 398		Taiwan, R.O.C.	0080 611 261
Philippines	+61	2 9937 5085	Thailand	001 800 611 2000
	1235 61 266 2602

Europe	+31	(0)30 6029900 phone
From anywhere in	+31	(0)30 6029900 phone
Europe, call:	+31	(0)30 6029999 fax

From the following European countries, you may use the toll-free numbers:

Australia	1800 678 515	New Zealand	0800 446 398
Austria	0800 297468	Norway	800 11376
Belgium	0800 71429	P.R. of China	10 800 61 00137
Denmark	800 17309	Phillipines	1235 61 266 2602
Finland	0800 113153	Poland	0800 3111206
France	0800 917959	Portugal	0800 831416
Germany	0800 1821502	Singapore	800 616 1463
Hong Kong	800 933 486	South Africa	0800 995014
Hungary	06800 12813	South Korea	00798 611 2230
Indonesia	001 80061 009	Spain	900 983125
Ireland	1 800 553117	Sweden	020 795482
Israel	1 800 9453794	Switzerland	0800 55 3072
Italy	800 879489	Taiwan, R.O.C.	0080 611 261
Malaysia	1800 801777	Thailand	001 800 611 2000
Netherlands	0800 0227788	U.K.	0800 966197

Latin America
Argentina	AT&T +800 666 5065	Mexico	AT&T +800 778 5573
Brazil	0800 13 3266	Peru	AT&T +800 666 5065
Chile	0800 13 3266	Puerto Rico	800 666 5065
Colombia	98012 2127	Venezuela	AT&T +800 666 5065

North America	1 800 527 8677

Image 84

Cabletron Systems 3Com manual Product model name, part number, and serial number, Diagnostic error messages, Latin America

Contents

Version AirConnect 11 Mbps Wireless LAN Access Point User GuidePublished December 3Com Corporation Bayfront Plaza SantaClara, California 95052-8145CONTENTS 1 OVERVIEW OF DIGITAL WIRELESS NETWORKING2 INSTALLING ACCESS POINT HARDWARE 4 CONFIGURING THE ACCESS POINT USING A WEB BROWSER3 MONITORING STATISTICS Package Contents5 MONITORING WIRELESS CLIENTS 6 CONFIGURING THE AP USING THE ASCII INTERFACEGaining Access to the User Interface UI Filtering to Forward PacketsConﬁguring PPP A ACCESS POINT SPECIFICATIONS B TECHNICAL SUPPORT INDEX WARRANTY AND REGULATORY COMPLIANCEOnline Technical Services 3Com Corporation Limited WarrantyPage OVERVIEW OF DIGITAL WIRELESS 1 NETWORKING AirConnect Installation CDIntroduction AirConnect Network10 CHAPTER 1 OVERVIEW OF DIGITAL WIRELESS NETWORKING AirConnect Network Topologies AirConnect Access PointAP Features Built-in diagnostics including a power-up self-check Radio Basics 00A0F8249AC8 Radio BasicsWireless LAN Service Area 802.1d Spanning Tree Support16 CHAPTER 1 OVERVIEW OF DIGITAL WIRELESS NETWORKING Site Surveys Theory of OperationFiltering and Access Control Network Control Protocol NCP as described in 1220 PPP Extensions for BridgingRFC 1171 the Point-to-Point Protocol, July PPP Connection 20 CHAPTER 1 OVERVIEW OF DIGITAL WIRELESS NETWORKINGfollowing conditions For extended roaming to work, you must use a static IP address The signal quality of a potential AP exceeds that of the current APThe following terms describe elements of the extended roaming feature Simple Network Management Protocol SNMP 1 Protocol or SchemeUsing SNMP Programmable SNMP Trap SupportManagement protocol MIB Increased MIB SupportUsing the User Interface MethodDescription INSTALLING ACCESS POINT HARDWARE PrecautionsPackage Contents RequirementsPower Options Mounting the AP Ceiling Mount To mount an AP on a ceiling The power adapter connects to the rear of the AP and to a power outlet Using the PowerBASE-TLED Indicators condition, and other activityLED Indicators PowerTroubleshooting Verify AP OperationElectrical Management System EMS operating outlet Verify Network Wiring and Topology Page MONITORING STATISTICS System PropertiesInterface Statistics Forwarding CountsEthernet Statistics Radio FrequencyStatistics StatisticMiscellaneous Press Esc or Previous F4 to exitStatistics Statistics window, select Main Menu→Misc StatisticsClearing Statistics Known APs2 Select Clear All Statistics 1 Select Conﬁguration from the Main MenuCONFIGURING THE ACCESS POINT USING Gaining Access to the User Interface UI Using a Web BrowserHelp File Access Setup Network Web Server Help File AccessAccessing the Web Browser UI 10 Select Virtual Directory2 Select Close/Exit 2 Select System Conﬁguration1 Select Special Functions 2 Select Reset AP 2 Select Alter Filenames/HELP URL/TFTP Server/DHCP using Tab1 Select Special Functions 4 Select Save F1 to save the conﬁgurationb Select Temporary Internet ﬁles and Settings 3Com Access Point2 Under Conﬁguration, select Security 3 Select System Password 1 Select Easy Setup--Easy Setup 1 Select Easy Setup--Easy Setup 2 Click Add/Delete GatewaysTo install an AP, follow the procedure below Adding Allowed Wireless Clients 1 Select Conﬁguration--Security 2 Select Enabled for Access Control3 Click View/Add/Delete next to Allowed Wireless Clients Adding or Deleting a Range of Allowed Wireless Clients3 For the Short RF Preamble setting, click Disabled ConsiderationsEnabling or Disabling Encryption 1 Select Conﬁguration--Security2 Type the AP’s name in the Unit Name text box 8 Enter a value in minutes for the Wireless Client Inactivity Timeout 5 Enter the Multicast Mask data and voice values9 Click Clear Entries to reinstate the default settings 6 Select Enabled or Disable All for All SNMP Traps 11 Click Clear Entries to reinstate the default settings1 Select Conﬁguration--PPP/Modem. The PPP/Modem Setup page displays 2 Select Enabled for PPP Interface 3 Select PPP for Serial Port UseConﬁguring the Originating Modem 4 Select Originate for Modem Connect Mode1 Select Conﬁguration--Filtering. The Filtering Setup page displays Conﬁguring the Answering Modem2 Select Answer for Modem Connect Mode Filtering to Forward PacketsRemoving Filtered Packet Types Networking Protocols 2 Click Delete FilterDisabling Type Filtering 2 Under Conﬁguration, select FirmwareClear All Statistics MONITORING WIRELESS CLIENTS Wireless Clients4 Select Regular at the Wireless Clients prompt Foreign Agent to tell the “home” AP where to forward packets1 Select Special Functions from the Main Menu Clearing Statistics7 Press Close to return to the previous menu 2 Select Clear All StatisticsCONFIGURING THE AP USING THE selection, then press Enter. Answer yes when prompted to save changesASCII INTERFACE latest version. Refer to “Manually Updating AP Firmware” on pageEnable serial port Navigating the UITo exit from submenus, press Esc 2 Select Telnet Logins 2 Press Tab to select System PasswordConﬁguring The Serial Port 1 Select Set Serial Port Conﬁguration from the Main MenuConﬁguring the Dial-Up System Hanging Up2 Select Modem Hangup Access Point Installation62 CHAPTER 6 CONFIGURING THE AP USING THE ASCII INTERFACE Configuring the AP 6 Do one of the following Select OK to register the settings Or 4 Do one of the following Select OK to register the settings Or PPP Direct Establishing a ConnectionPPP with Modems 66 CHAPTER 6 CONFIGURING THE AP USING THE ASCII INTERFACEOriginating AP Answering AP4 Set the Connect Mode to Answer 1 Select the Special Functions Menu from the Main MenuFor automatic dial-out, reset the AP privileges. Ensure the password used matches the System Password usedRead-Only and Read/Write Community were submitted. The default value 68 CHAPTER 6 CONFIGURING THE AP USING THE ASCII INTERFACERange of Wireless Clients Address Type? range individual000AF8F00101 000AF8F002FFRemoving Allowed Wireless Clients Enable/Disable the ACLRemoving All Allowed Wireless Clients 3 Press Add F2Load ACL from Wireless Client List Adding Disallowed Wireless ClientsRemoving Disallowed Wireless Clients Address FilteringClearing Wireless Setting LoggingSelect Clear wireless client Table Clients from the APManually Updating AP Firmwareprevious version of AP ﬁrmware The remainder of this procedure uses Windows 98 as an example 5 Select Alter Filenames/HELP URL/TFTP and press EnterTo update the AP ﬁrmware using TFTP, do the following Downloading firmware using XMODEM. Send firmware with XMODEM now Downloading HTML file using XMODEM. Send HTML file with XMODEM now8 Open the Special Functions window 13 Select Send FileDownload Successful Updating AP Update Successful 5 Select Alter Filenames/HELP URL/TFTP Server and press EnterUsing MD5 AuthenticationPerforming Pings Extended RoamingEncryption ConsiderationsConﬁguration Requirements3 Press the Tab key to highlight .Short RF Preamble Enabled and Restoring Conﬁgurations2 Select Restore Factory Conﬁguration 80 CHAPTER 6 CONFIGURING THE AP USING THE ASCII INTERFACEACCESS POINT SPECIFICATIONS Physical CharacteristicsRadio Characteristics Output CharacteristicsNetwork Characteristics 82 APPENDIX A ACCESS POINT SPECIFICATIONSServices TECHNICAL SUPPORTOnline Technical World Wide Web SiteDiagnostic error messages Product model name, part number, and serial numberA list of system hardware and software, including revision levels Details about recent conﬁguration changes, if applicableTo obtain an RMA number, call or fax Returning Products for RepairPage INDEX system password, changing 44 system properties window wireless clients addingSNMP agent updating AP ﬁrmware ASCII UI3Com Corporation Limited Warranty WARRANTY AND REGULATORY COMPLIANCE3Com AirConnect Access Point YEAR 2000 WARRANTYOBTAINING WARRANTY SERVICEWARRANTIES EXCLUSIVE LIMITATION OF LIABILITYRegulatory Compliance Information RADIO FREQUENCY INTERFERENCE REQUIREMENTS CANADA3Com End User Software License Agreement IMPORTANT Read Before Using This Product