Technical Support, Online Technical | Cabletron Systems 3Com

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TECHNICAL SUPPORT

Online Technical	3Com offers worldwide product support 24 hours a day, 7 days a week, through
Services	the following online systems:
	■ World Wide Web site
	■	3Com FTP site
World Wide Web Site	Access the latest networking information on the 3Com Corporation World Wide Web
	site by entering the URL into your Internet browser:
	http://www.3com.com/
	This service provides access to online support information such as technical
	documentation and software library, as well as support options ranging from technical
	education to maintenance and professional services.
3Com FTP Site	Download drivers, patches, software, and MIBs across the Internet from the
	3Com public FTP site. This service is available 24 hours a day, 7 days a week.
	To connect to the 3Com FTP site, enter the following information into your FTP client:
	■	Hostname: ftp.3com.com (or 192.156.136.12)
	■	Username: anonymous
	■	Password: <your Internet e-mail address>

A user name and password are not needed with Web browser software such as

Netscape Navigator and Internet Explorer.

Support from Your If additional assistance is required, contact your network supplier. Many suppliers

Network Supplier are authorized 3Com service partners who are qualiﬁed to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent conﬁguration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

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Cabletron Systems manual Technical Support, Online Technical, Services, World Wide Web Site, 3Com FTP Site

Contents

Version AirConnect 11 Mbps Wireless LAN Access Point User Guide 95052-8145 3Com CorporationBayfront Plaza Santa Clara, California Contents Installing Access Point Hardware Monitoring Wireless Clients Access Point Installation Conﬁguring the AP Access Point Specifications Technical Support Page Topologies Overview of Digital Wireless NetworkingIntroduction AirConnect Network Overview of Digital Wireless Networking AirConnect Network Topologies To the Ethernet LAN AirConnect AccessWireless clients Point AirConnect Access Point Results in the original digital data PowerBASE-TWireless clients and APs Radio Basics Radio Basics 802.1d Spanning Tree Support Wireless LAN Service Area Site Surveys Filtering and Access Control Network Control Protocol NCP as described PPP Connection Data Rate Requirement Overview of Digital Wireless Networking Theory of Operation Simple Network Management Protocol Snmp Increased MIB Support Using SnmpProgrammable Snmp Trap Support Management protocol MIB Method Description Using the User Interface Requirements Installing Access Point HardwarePrecautions Package Contents US line cord Part Number Power OptionsStandard power supply 115/230VAC, 50/60Hz, 24V/14 Remote power distribution system, Part Number AP-PS-11 Wall Mount To mount an AP on a wall Mounting the APBelow Ceiling Mount To mount an AP on a ceiling Mounting the AP PowerBASE-T can be used to power the AP UsingPowerBASE-T Condition, and other activity LED IndicatorsOff Blinking Power No power Power on During boot sequence Electrical Management System EMS operating outlet Troubleshooting3Com Support Center Verify AP Operation Network connection veriﬁcation Verify Network Wiring TopologyPage Forwarding Counts Monitoring StatisticsSystem Properties Interface Statistics Statistics Ethernet StatisticsRadio Frequency Type Name Definition MiscellaneousStatistics window, select Main Menu→Misc Statistics Press Esc or Previous F4 to exit Select Clear All Statistics Clearing StatisticsKnown APs Setup Network Web Server Help File Access Gaining Access to the User Interface UI Using a Web BrowserGaining access to the User Interface UI Help File Access Select System Conﬁguration Accessing the Web Browser UISelect Virtual Directory Select Close/Exit Select Save F1 to save the conﬁguration Select Special Functions Select Reset AP Type the case sensitive AP name Under Conﬁguration, select Security Select System Password Parameter Description Select Easy Setup--Easy SetupSelect Easy Setup--Easy Setup Click Add/Delete Gateways Adding or Deleting Disallowed Wireless Clients Adding Allowed Wireless ClientsAdding or Deleting a Range of Allowed Wireless Clients Select Conﬁguration--Security For the Short RF Preamble setting, click DisabledConsiderations Enabling or Disabling Encryption Frequency No. of Channels Country Enable or disable interfaces on the APInterface Description Default Condition Enter the Multicast Mask data and voice values Snmp Trap Description Default Value Select Enabled or Disable All for All Snmp Traps Conﬁguring the Originating Modem Filtering to Discard Packets Conﬁguring the Answering ModemFiltering to Forward Packets Under Conﬁguration, select Firmware Removing Filtered Packet Types Networking ProtocolsClick Delete Filter Disabling Type Filtering Special Function Description Active. Clear the wireless client association table for Select Regular at the Wireless Clients prompt Monitoring Wireless ClientsWireless Clients Indicates a 3Com voice-enabled device Versions Ascii InterfaceLatest version. Refer to Manually Updating AP Firmware on Arrow/Function Key Control Character Enable serial portConﬁgure the AP for the following Prompt Description To exit from submenus, press Esc Conﬁguring The Serial Port Select Telnet LoginsPress Tab to select System Password To enable and conﬁgure the serial port connection on the AP Select Modem Hangup Setting DescriptionConﬁguring the Dial-Up System Hanging Up Window Installation Configuring the AP That can associate with this AP. The default is Disabled Wsaid PPP with Modems PPP DirectEstablishing a Connection From the answering APs UI Set the Connect Mode to AnswerOriginating AP Answering AP For automatic dial-out, reset the AP Press up/down arrows to toggle between range and individual Range of Wireless Clients Removing All Allowed Wireless Clients Removing Allowed Wireless ClientsEnable/Disable the ACL Address Filtering Load ACL from Wireless Client ListAdding Disallowed Wireless Clients Removing Disallowed Wireless Clients Options Clearing WirelessSetting Logging Clients from the AP Previous version of AP ﬁrmware Manually UpdatingAP Firmware Type the ﬁrmware ﬁle name in the Download Filename ﬁeld Remainder of this procedure uses Windows 98 as an exampleSelect Alter Filenames/HELP URL/TFTP and press Enter Select Send File Open the Special Functions windowSelect Transfer from the emulation program menu bar Select Alter Filenames/HELP URL/TFTP Server and press Enter Download is complete when the UI displays Extended Roaming Using MD5Authentication Performing Pings Hex-digit sequence Wireless client and the access pointEncryption Restoring Conﬁgurations Press the Tab key to highlight .Short RF Preamble Enabled Select Restore Factory Conﬁguration Output Characteristics Access Point SpecificationsPhysical Characteristics Radio Characteristics Frequency No. of Channels Country Network Characteristics World Wide Web Site ServicesTechnical Support Online Technical North America Latin America To obtain an RMA number, call or fax Page Ascii Index Snmp agent 3Com AirConnect Access Point 3Com Corporation Limited Warranty Obtaining Warranty Radio Frequency Interference Requirements Canada Regulatory Compliance Information 3Com End User Software License Agreement Important Read Before Using This Product