Cause | Action |
Different types of paper may be loaded | z Load only one type of paper. |
in the Rear Tray. | z Make sure you load paper that meets the paper requirements for the fax (see |
| page 21). |
Repeated Paper Jams Occur
Cause | Action |
The paper you are using may be | z Be sure to tap the stack on a flat surface before loading it in the Rear Tray. |
causing the jams. | This keeps the sheets of paper from sticking together. |
| z Check that the paper you are using and your printing environment are within |
| the specifications of the fax (see page 21, page 79). |
| z Try loading a fresh stack of paper in the Rear Tray. |
Faxing Problems
zSending Problems
You Cannot Send a Document
Cause | Action |
The FINE Cartridge may not be | Make sure the FINE Cartridge is installed properly. Do not remove a used FINE |
installed properly. | Cartridge except to replace it with a new one. |
The fax may have overheated. | Unplug the fax and let it cool for several minutes. Then plug it back in and try |
| sending again. |
The fax may not be set for the type of | Make sure the fax is set for the correct telephone line type (see page 14). |
telephone line in use (pulse/tone). |
|
The document may not have been | z Remove the document, stack it if necessary, and load it into the ADF |
loaded correctly into the ADF. | correctly (see page 22). |
| z Make sure the Cover is closed. |
The | Check the |
coded speed dialing code you entered | make sure it is registered correctly (see page 18). |
may not be registered for the feature |
|
you want to use. |
|
You may have dialed or have been | Dial the number again, or check that you have the correct number. |
provided with an incorrect number. |
|
The receiving party’s fax machine may | Call the receiving party and ask them to make sure paper is loaded in their fax |
be out of paper. | machine. |
There may be other documents being | Allow time for those documents to finish sending. |
sent from memory. |
|
An error may have occurred during | Print the ACTIVITY REPORT and check for an error (see page 48). |
sending. |
|
The telephone line may not be working | Make sure there is a dial tone when you press [Hook] or when you lift the |
properly. | Handset. If there is no dial tone, contact your local telephone company. |
The receiving fax machine may not be | Make sure the receiving fax machine is compatible with this fax machine (which |
a G3 fax machine. | is a G3 fax machine). |
Documents Sent From the Fax are Spotted or Dirty
Cause | Action |
The receiving fax machine may not be | Check the fax by making a copy (see page 23). If the copy is clear, the problem |
working properly. | may be in the receiving fax machine. If the copy is spotted or dirty, clean the |
| scanner components (see page 57). |
62Troubleshooting