„ BUSY/NO SIGNAL

Cause

Action

The telephone number you dialed is

Try sending the document at a later time.

busy.

 

The fax number dialed was incorrect.

Check the fax number and dial again.

The other party’s fax machine is not

Contact the other party and have them check their fax machine.

working.

 

The other party is not using a G3

Contact the other party and ask them to send or receive the document using a

machine.

G3 machine.

The fax may not be set for the type of

Make sure the fax is set for the correct telephone line type (see page 14).

telephone line in use (pulse/tone).

 

The receiving fax machine did not

Contact the receiving party and have them check their fax machine. You can try

answer within 55 seconds (after all

to send the document using manual sending (see page 24). For long-distance

automatic redialing attempts).

call, add pauses to the registered number (see page 28).

„ CHECK DOCUMENT

 

Cause

Action

The document is not set in the ADF, or

Set the document you are trying to send or copy (see page 22), or check for a

has jammed.

document jam and clear the jam if necessary (see page 60), and start again.

„ CHECK PAPER SIZE

 

 

 

Cause

Action

The size of the paper in the Rear Tray

Load the correct paper size or change the <PAPER SIZE> setting (see

and that specified in the <PAPER

page 47). Press [Stop/Reset].

SIZE> setting are different.

 

„CHK PRINTER 5100 / SEE MANUAL

Cause

Action

Movement of the Holder is blocked.

Clear the paper jam or foreign object that is preventing the Holder from moving,

 

then turn off the machine and turn it back on again.

There may be an obstruction that is not

Check for any obstruction (paper clip, small object, etc.) and also that the

allowing the Holder mechanism to

protective tape are removed from the FINE Cartridge. Check also for a paper

move.

jam and clear the jam if necessary (see page 60). Then press [Stop/Reset] and

 

start again.

The FINE Cartridge may be defective.

Press [Stop/Reset]. Reinstall the FINE Cartridge (see your setup sheet or

 

page 50) and start again.

 

In either case, if the error does not clear, try unplugging the fax. Wait several

 

minutes, then plug it back in. Also, try replacing the FINE Cartridge with a new

 

one (see page 50).

An error requiring servicing might have

Turn off the machine, and unplug the power cord of the machine from the power

occurred.

supply. After a while, plug the power cord of the machine back in and turn on the

 

machine. If the same error occurs, contact the service center.

„CHK PRINTER 5B00 / REQUIRE SERVICE

Cause

Action

The ink absorber (which holds the ink

Contact the service center as early as possible.

used for print head cleaning) may be

 

full.

 

74Troubleshooting