Cause | Action |
The document may not have been | Remove the document, stack it if necessary, and load it into the ADF correctly |
loaded correctly into the ADF. | (see page 22). |
Cannot Send Using Error Correction Mode (ECM)
Cause | Action |
The receiving party’s fax machine may | If the receiving party’s fax machine does not support ECM, then the document is |
not support ECM. | sent in normal mode without error checking. |
ECM may be disabled. | Make sure ECM is on (see <ECM TX> on page 46). |
Errors Occur Frequently While Sending
Cause | Action |
The telephone lines may be in poor | Lower the transmission speed (see <TX START SPEED> on page 47). |
condition, or you may have a bad |
|
connection. |
|
zReceiving Problems
Cannot Receive a Document Automatically
Cause | Action |
The fax may not be set to receive | For the fax to receive documents automatically, the receive mode must be set to |
automatically. | <FAX ONLY MODE>, <Fax/Tel Mode>, <DRPD>, or <ANS.MACHINE MODE> |
| (see page 33). If you have set <ANS.MACHINE MODE>, check that an |
| answering machine is connected to the fax and that it is turned on with an |
| outgoing message properly recorded (see page 35). |
The fax may have a document stored in | Print out any documents stored in memory (see page 39). |
memory. |
|
An error may have occurred during | z Check the LCD for an error message (see page 73). |
reception. | z Print the ACTIVITY REPORT and check for an error (see page 48). |
| |
The Rear Tray may be empty. | Make sure paper is loaded in the Rear Tray (see your setup sheet or page 22). |
The telephone line may not be | Make sure all line connections are secure (see your setup sheet). |
connected properly. |
|
The machine is under maintenance. / | Cancel sending, printing, or maintenance as soon as possible. |
The machine is sending a fax. / The |
|
machine is printing another document. |
|
The Fax Does Not Switch Automatically Between Telephone and Fax Reception
Cause | Action |
The fax may not be set to switch | For the fax to switch automatically, the receive mode must be set to <Fax/Tel |
automatically between telephone and | Mode>, <DRPD>, or <ANS.MACHINE MODE> (see page 33). If you have set |
fax reception. | <ANS.MACHINE MODE>, check that an answering machine is connected to |
| the fax and that it is turned on with an outgoing message properly recorded (see |
| page 35). |
The fax may have a document stored in | Print out any documents stored in memory (see page 39). |
memory. |
|
An error may have occurred during | z Check the LCD for an error message (see page 73). |
reception. | z Print the ACTIVITY REPORT and check for an error (see page 48). |
| |
The Rear Tray may be empty. | Make sure paper is loaded in the Rear Tray (see your setup sheet or page 22). |
The sending fax machine may not send | Some fax machines cannot send the CNG signal that tells your fax the incoming |
the CNG signal that tells the fax that | call is from a fax machine. In such cases, you will have to receive the document |
the incoming signal is a fax. | manually (see page 35). |
Troubleshooting 63