Telephone Problems
You Cannot Dial
Cause | Action |
The telephone line may not be | Make sure all line connections are secure (see your setup sheet). |
connected properly. |
|
The power cord may not be plugged in | Check that the power cord is plugged securely into the fax and into the wall |
securely. | outlet (see your setup sheet). If the fax is plugged into a power strip, make sure |
| the power strip is plugged in and turned on. |
The machine may not be switched on. | Press [ON] to turn the machine on. |
The fax may not be set for the type of | Make sure the fax is set for the correct telephone line type (see page 14). |
telephone line in use (pulse/tone). |
|
The Handset, Telephone, or Extension Phone Disconnects While You are Talking
Cause | Action |
The telephone line cord may not be | Check that the telephone line cord is plugged securely into the fax and into the |
plugged in securely. | telephone line jack on your wall. |
There is Interference on the Line
Cause | Action |
A mobile phone or cordless phone may | Make sure that mobile phones and cordless phones are not used near the fax. |
be in use near the fax. |
|
Print Quality Problems
The Print Quality is Not What You Expect; Print is Not Clear, is Splashed, has Missing Dots or White Streaks
Cause | Action |
The paper you are using may not be | Make sure you are using the recommended paper (see page 21). |
supported by the fax. |
|
The nozzles on the FINE Cartridge | Clean the FINE Cartridge print head if necessary (see page 53). |
print head may be clogged. |
|
The FINE Cartridge may not be | Make sure the FINE Cartridge is installed properly (see your setup sheet or |
installed properly. | page 50). |
The FINE Cartridge print head may be | Determine if the problem is with the FINE Cartridge print head (see page 53) |
damaged. | and replace the FINE Cartridge if necessary (see page 50). |
The Printout Contains Blurred or Smudged Ink
Cause | Action |
The paper you are using may not be | Make sure you are using the recommended paper (see page 21). |
supported by the fax. |
|
66Troubleshooting