PC Printing Problems
zIf an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. The message may vary depending on the version of your operating system.
zCannot Install the Printer Driver
Cause | Action |
The installer is not compatible with your | Use the machine under an environment described in “Minimum System |
operation system. | Requirements” on page 80. |
Unable to proceed beyond the Printer | If you are unable to proceed beyond the Printer Connection screen, make sure |
Connection screen. | that the USB cable is securely plugged into the USB port of the machine and is |
| connected to the computer, and then follow the procedure below to reinstall the |
| printer driver. |
| Note |
| In Windows Vista, “The printer is not detected. Check the connection.” may |
| be displayed depending on the computer you use. In this case, wait for a while. |
| If you still cannot proceed to the next step, follow the procedure below to |
| reinstall the printer driver. |
| (1)Click Cancel on the Printer Connection screen. |
| (2)Click Start Over on the Installation Failure screen. |
| (3)Click Back on the screen that appears next. |
| (4)Click Exit, then remove the |
| (5)Turn the machine off. |
| (6)Restart your computer. |
| (7)Make sure that you have no application software running. |
| (8)Follow the procedure described in your setup sheet to reinstall the printer |
| driver. |
Installation does not start automatically | Start the installation following the procedure below. |
when the Setup | (1)Click Start then Computer. |
into your computer’s disc drive. | In Windows XP: Click Start then My Computer. |
| |
| In Windows 2000: |
| |
| If the contents of the |
| Note |
| If the |
| z Remove the |
| z Restart your computer. |
| If the icon is still not displayed, try different discs and see if they are displayed. If |
| other discs are displayed, there is a problem with the Setup |
| case, contact the service center. |
Installation procedure not followed | Follow the procedure described in your setup sheet to reinstall the printer driver. |
correctly. | If the printer driver were not installed correctly, uninstall the printer driver, restart |
| your computer, and then reinstall the printer driver. For details, refer to the On- |
| screen Manual. |
| If you reinstall the printer driver, select Custom Install on the Setup |
| Note |
| If the installer was forced to be terminated due to a Windows error, the system |
| may be in an unstable condition and you may not be able to install the printer |
| driver. Restart your computer before reinstalling. |
Troubleshooting 67