PC Printing Problems

zIf an Error Occurs

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. The message may vary depending on the version of your operating system.

zCannot Install the Printer Driver

Cause

Action

The installer is not compatible with your

Use the machine under an environment described in “Minimum System

operation system.

Requirements” on page 80.

Unable to proceed beyond the Printer

If you are unable to proceed beyond the Printer Connection screen, make sure

Connection screen.

that the USB cable is securely plugged into the USB port of the machine and is

 

connected to the computer, and then follow the procedure below to reinstall the

 

printer driver.

 

Note

 

In Windows Vista, “The printer is not detected. Check the connection.” may

 

be displayed depending on the computer you use. In this case, wait for a while.

 

If you still cannot proceed to the next step, follow the procedure below to

 

reinstall the printer driver.

 

(1)Click Cancel on the Printer Connection screen.

 

(2)Click Start Over on the Installation Failure screen.

 

(3)Click Back on the screen that appears next.

 

(4)Click Exit, then remove the CD-ROM.

 

(5)Turn the machine off.

 

(6)Restart your computer.

 

(7)Make sure that you have no application software running.

 

(8)Follow the procedure described in your setup sheet to reinstall the printer

 

driver.

Installation does not start automatically

Start the installation following the procedure below.

when the Setup CD-ROMis inserted

(1)Click Start then Computer.

into your computer’s disc drive.

In Windows XP: Click Start then My Computer.

 

 

In Windows 2000: Double-click the My Computer icon on the desktop.

 

(2)Double-click the CD-ROM icon on the displayed window.

 

If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.

 

Note

 

If the CD-ROM icon is not displayed, try the following:

 

z Remove the CD-ROM from your computer, then insert it again.

 

z Restart your computer.

 

If the icon is still not displayed, try different discs and see if they are displayed. If

 

other discs are displayed, there is a problem with the Setup CD-ROM. In this

 

case, contact the service center.

Installation procedure not followed

Follow the procedure described in your setup sheet to reinstall the printer driver.

correctly.

If the printer driver were not installed correctly, uninstall the printer driver, restart

 

your computer, and then reinstall the printer driver. For details, refer to the On-

 

screen Manual.

 

If you reinstall the printer driver, select Custom Install on the Setup CD-ROM.

 

Note

 

If the installer was forced to be terminated due to a Windows error, the system

 

may be in an unstable condition and you may not be able to install the printer

 

driver. Restart your computer before reinstalling.

Troubleshooting 67