Cannot Receive a Document Manually
Cause | Action |
You may have disconnected the call by | Always press [Start/Copy] or dial the remote receiving ID before hanging up the |
pressing [Start/Copy] or dialing the | Handset, otherwise you will disconnect the call (see page 35). |
remote receiving ID after hanging up. |
|
The remote receiving ID may be | Make sure you dialed the correct remote receiving ID (see page 35). |
incorrect. |
|
Print Quality is Poor
Cause | Action |
You may not be using the correct type | Make sure you load paper that meets the paper requirements for the fax (see |
of paper. | page 21). |
The FINE cartridge print head may | Clean the FINE cartridge print head if necessary (see page 54). |
need cleaning. |
|
The sending fax machine may not be | The sending fax machine usually determines the quality of the document. Call |
functioning properly. | the sender and have them make sure their fax machine is functioning properly. |
Error Correction Mode (ECM) may be | Make sure ECM is on (see <ECM RX> on page 46). |
disabled. |
|
Fax Does Not Print |
|
Cause | Action |
The FINE Cartridge may not be | z Make sure the FINE Cartridge is installed properly (see your setup sheet or |
installed properly. | page 50). |
| z Be sure to remove the protective tape from the FINE Cartridge before you |
| install it (see your setup sheet or page 50). |
The FINE Cartridge print head may | Clean the FINE Cartridge print head if necessary (see page 54). |
need cleaning. |
|
The FINE Cartridge may need to be | Determine if the problem is with the FINE Cartridge and replace if necessary |
replaced. | (see page 50). |
A document may be set. | Make sure a document is not set. |
The machine is under maintenance. / | Cancel sending, printing, or maintenance as soon as possible. |
The machine is sending a fax. / The |
|
machine is printing another document. |
|
Fax Images Print Blotched or Uneven
Cause | Action |
The telephone lines may be in poor | z Error Correction Mode (ECM) sending/receiving should eliminate such |
condition, or you may have a bad | problems. However, if the telephone lines are in poor condition, you may |
connection. | have to try again. |
| z Lower the reception speed (see <RX START SPEED> on page 47). |
The sending fax machine may not be | The sending fax machine usually determines the quality of the document. Call |
functioning properly. | the sender and have them make sure their fax machine is functioning properly. |
Cannot Receive Using Error Correction Mode (ECM)
Cause | Action |
The sending fax machine may not | If the sending fax machine does not support ECM, then the document is |
support ECM. | received in normal mode without error checking. |
ECM may be disabled. | Make sure ECM is on (see <ECM RX> on page 46). |
64Troubleshooting