102 | Castelle UF-490 specification

Troubleshooting

Information Codes

	Info.	Meaning	Action	page
	Code	Meaning	Action	page
	Code

	456	• Unit received a confidential document or was	1. Print a File List and check the contents.
		requested to be polled of a confidential document	2. Wait until unit finishes printing.
		under any of following conditions.
		1. Not enough space in memory to receive the
		confidential document.
		2. Confidential Mailbox is full.
		3. While printing received document(s).
		• Unit was requested to relay a document.

	494	Communication error occurred while receiving.	Check with the other party.	--

	495	Telephone line disconnected.	Check with the other party.	--

	501/502	Communication error occurred using the internal V.34	Check with the other party.	--
		Modem.

	540/541	Communication error occurred while transmitting.	1. Reload the document(s) and send again.	--
	542		2. Check with the other party.
	543/544

	550	Telephone line disconnected.	Check with the other party.	--

	554/555	Communication error occurred while receiving.	Check with the other party.	--

	570	A Remote Diagnostic or Firmware Update command	Check the settings of the Fax Parameters No.	35
		was received, while the Remote Diagnostic	51 and 52.
		parameters are not set.

	580	Sub-Address transmission to a unit that has no Sub-	Check the remote station.
		Address function.

	581	Sub-Address Password transmission to a unit that has	Check the remote station.
		no Password Sub-Address function.

	601	ADF Door was opened during ADF transmission.	Close the ADF Door and send again.	104

	623	No document loaded on the ADF.	Reload the document(s) and send again.	--

	630	Redial was not successful due to a busy line.	Reload the document(s) and send again.	--

	631	During dialling, STOP was pressed.	Reload the document(s) and send again.	--

	634	Redial was not successful due to no response from	Check the telephone number and send again.	--
		the called station or wrong number dialed.
		Note: If busy tone was not detected, the machine
		will only redial once.

	638	Power failure occurred during the communication.	Check the power cord and plug.	18

	870	Memory overflow occurred while storing document(s)	Transmit document(s) without storing into	47
		into memory for transmission.	memory.

	887	Power failure occurred.		96

NOTE

1After identifying the problem and verifying the recommended action, if the information Codes keep reoccurring or for help on Information Codes that appear on your machine but are not listed above, please contact your local Panasonic Authorized Dealer.

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Castelle UF-490 appendix 102

Contents

UF-490 UE-403117 Important Information Model and Serial Number Table of Contents Advanced Features Table of Contents Problem Solving Table of ContentsNetwork Features Printout Journals and Lists Safety Information Safety Information Important Safety Instructions Safety Information Function Key External View Control Panel Control Panel Drum Unit Main Unit and AccessoriesMachine Starter Toner Cartridge See Note Installing the Accessories Installing the Drum Unit/Toner Cartridge Assembly Installing the Drum Unit/Toner Cartridge Assembly Paper Specifications How to Load the Recording PaperLoading the Recording Paper Power Cord Telephone Line Cable Connecting the Telephone Line Cable and Power Cord External Telephone Optional Setting the Dialling Method Tone or Pulse For Tone Repeatedly to lower the volume Adjusting the VolumeSetting the Monitor Volume Setting the Ringer Volume Setting the Date and Time User ParametersGeneral Description Setting Your Logo User Parameters Setting Your Character ID Setting Your ID Number Fax Telephone Number Character Table Number of times key is pressed Keys Entering CharactersKeys Special Usage One-Touch/Abbreviated Dialling Numbers Entering One-Touch/Abbreviated Dialling NumbersTo enter a One-Touch key, follow the steps below One-Touch/Abbreviated Dialling Numbers Ex 2 2 01 to Then enter a new station name. See Note To change the settings of a One-Touch/ABBR dialling numberEditing One-Touch/Abbreviated Dialling Numbers Ex P L a N N I N G To erase the settings of a One-Touch/ABBR Dialling number To return to standby, press Printing Out a Directory Sheet Your machine prints out the directory sheetDirectory Sheet Cover Ex 0 1 for Contrast Setting the Fax ParametersCustomizing Your Machine Ex 2 for Lighter Parameter Setting Comments NumberFax Parameter Table Off Parameter Setting Comments Number Customizing Your Machine Sleep Mode Mode Print Upload Documents You Cannot Send Loading DocumentsDocuments You Can Send You must never try to send documents that are How to Load Documents Loading Documents Basic Transmission Settings ResolutionContrast For OFF. or For on Always prints. or Basic Transmission SettingsCommunication Journal COMM. Journal For Incomplete only Sending Documents Store documents in memory Transmit Sending DocumentsMemory Transmission Receive Manual Number Dialling Operations One-Touch Dialling Abbreviated Dialling Directory Search Dialling Multi-Station Transmission Broadcasting After eachStation is entered For details, see pages 43 to Direct Transmission Manual Number Dialling Direct Transmission One-Touch Dialling Direct Transmission Abbreviated Dialling Direct Transmission Set documents face down Using the KeypadDirectory Search Dialling Direct Transmission Enter the full station name or part of a station name by Voice Mode Transmission Off-Hook DiallingFor Off-Hook Dialling, follow the steps below On-Hook Dialling For On-Hook Dialling, follow the steps below Transmission Reservation Memory Transmission Reservation Multi-TaskingYour machine will store the documents into memory To reserve your machine for sending the urgent documents Directory Search Dialling and press Manual Redialling RediallingAutomatic Redialling To redial the last dialed number through memory To redial the last dialed number through ADF Your machine starts to dial the last dialed number Conditions Suggested Reception Mode Settings Receiving DocumentsReception Modes Operation of Telephone Mode Telephone ModeSetting the Telephone Mode Receiving Documents Operation of Fax / Tel Auto Switching Mode Fax / Tel Auto Switching ModeSetting the Fax / Tel Auto Switching Mode If it is a Fax call Operation of Fax Mode Fax ModeSetting the Fax Mode Fax. See TAM Telephone Answering Machine Interface Mode Installing your TAM Silent Detection Mode Setting the TAM Interface ModeOperation of TAM Interface Mode TAM I/F. See Automatic Reduction Selecting the Print Reduction ModePrint Reduction Fixed Reduction Receiving Oversize Documents Transmitted Document Received Document Print Collation Mode Substitute Memory Reception Ex 1 Making CopiesEnter the number of copies Machine stores the document, then prints the copies Timer Controlled Communications Deferred TransmissionUse a 4-digit, 24-hour clock Ex 2 3 3 0 1130 p.m. Press SET and enter a 4-digit polling password Setting the Polling PasswordTo set the polling password, follow the steps below Polling Polling To Poll Documents from Another Station Setting for Group Dialling Program KeysTo set a Program Key for Group Dialling To set a Program Key for deferred transmission Setting for Deferred TransmissionProgram Keys Ex 2 Setting for Polling To set a Program Key for polling Setting for One-Touch Key To set a Program Key for One-Touch Key Changing or Erasing the Program Key Settings To erase the settings in a Program Key Access Code Setting the Access Code Access Code Enter the Access Code Ex 1 2 3Now you can operate the machine normally Telephone No Usage Distinctive Ring Sound Ring Pattern At Your Location with Distinctive Ring ServiceDistinctive Ring Detector DRD Fax No For suffix code. or PIN Code AccessSelecting the Access Method Prefix or Suffix For prefix code PIN Code Access Dialling with a PIN Code Setting Fax Forward Fax ForwardNumber Compatibility with Other Machines Setting of Routing, Forwarding or RelayingSub-Addressing Sub-Addressing Transmission Methods Sub-Addressing To separate the Telephone number and the Sub-Address Sending a Fax with Sub-AddressUse Set documents face down Enter the telephone number, press Journals and Lists Transaction Journal Journals and Lists Individual Transmission Journal IND. XMT Journal Sample Transaction Journal Sample Individual Transmission Journal IND. XMT Journal Explanation of Contents Sample COMM. Journal Stop indicates that Stop was pressed during communication One-Touch/Abbreviated and Directory Search List Sample One-Touch List Sample ABBR. Number List Sample Directory Search List Sample Program List Program List FAX Parameter List To print a Fax Parameter List Sample FAX Parameter List To print a Toner Cartridge Order Form Toner Cartridge and Drum Unit Supply Order FormsTo print the Supply Order Forms To print a Drum Unit Order Form Power Failure Report Sample Power Failure Report Troubleshooting If You Have Any of These ProblemsSymptom Cause / Action Communication TroubleshootingMode Symptom Cause / Action No Unit Operation Mode OUT Mode Unattended TAM I/F 100 Unattended Fax 101 Information CodesInfo Meaning Action Code 102 103 Clearing a Recording Paper JamTo clear the jam, Info. Code To clear the jam 104Clearing a Document Jam Open the ADF Door Remove the jammed document Cleaning the Document Scanning Area To clean the Scanning Area105 Load the Cleaning Charts into the Paper Tray face down Cleaning the Printer RollerTo clean the rollers 106 107 Adjusting the Automatic Document Feeder ADFTo adjust the ADF Position Condition 108 Checking the Telephone Line Specifications Fax/CopyPrinter Specifications 110 Recording Paper Specifications Letter Mm x 279 mm Mm x 297 mm Legal Mm x 356 mm Please contact your local Panasonic dealer for availability 112Options and Supplies Options Order No Picture Description Regulatory Information HintNetwork Compatibility For U.K Users 114Regulatory Information For Germany Users For New Zealand Users For European Countries 116 GlossaryMax. Modem Speed 33,600 BPS Glossary 118 119 ITU-T Image No 120 Index For Service, Call