Castelle UF-490 appendix Troubleshooting, Mode, Symptom, Cause / Action, page

Troubleshooting

Mode	Symptom	Cause / Action		page
TAM Interface Trouble	Cannot utilize the	This feature is not compatible. The fax machine is designed to		--
in Unattended TAM I/F	remote turn-on feature	answer after 8 rings if the TAM does not answer.
Mode (OUT Mode)	of the telephone
	answering machine
	(TAM). The fax
	machine always
	answers after the 8th
	ring.
	Fax machine will not	TAM that gives outgoing announcement only is not		--
	start up when the	compatible. The fax machine will work with a TAM that will
	telephone answering	record incoming message (ICM).
	machine is set to give
	only an outgoing
	message (OGM).
	A beep...beep sound is	Speak a little slower between each word while recording an		--
	recorded on the	outgoing message (OGM).
	telephone answering
	machine.
	Fax machine starts up	Make sure the outgoing message (OGM) does not have a		--
	in the middle of the	silent pause longer than 5 seconds.
	outgoing message
	even though the caller
	wants to leave a voice
	message.
	Cannot record any	Set Fax Parameter No. 20 (Silent Detection) to "Invalid".And,		34
	incoming message	instruct the calling party to press	twice on their touch-tone
	(ICM). The fax machine
		phone during the OGM to start up your fax machine remotely.
	always starts up at the
	end of the OGM and
	before the tape
	advances to the end of
	last ICM. (Your TAM
	only uses a single
	cassette tape to give
	OGM and record ICM.)
	Cannot receive from a	Set Fax Parameter No. 20 (Silent Detection) to "Valid".Or,		34
	machine that does not	instruct the calling party to press	twice on their touch-tone
	send CNG signal (a
		phone during the OGM to start up your fax machine remotely.
	short beep tone every
	3 seconds) after
	dialling.
	Cannot retrieve	Set Fax Parameter No. 20 (Silent Detection) to "Invalid".		34
	message from the
	answering machine
	remotely, the fax
	machine always starts
	up after the command
	code is entered.
	Cannot receive a fax	Check your outgoing message, if it is too long, the calling fax		--
	message, but can	machine may have timed out. Try to shorten your outgoing
	record voice message.	message to less than 15 seconds, or ask the calling party to
		program your telephone number in their fax machine with 3
		pauses and a "#" at the end. (ex. 5551212 PAUSE PAUSE
		PAUSE #)

Problem Solving

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