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Cisco Systems
6921
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Troubleshooting
FAQ
Password
Line Status Indicators
Warranty
Report Problems on Your Phone
Create an Access List
Set Up Speed-Dial Buttons
Administrator Settings
Power Outage
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OL-23813-01
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Contents
For Cisco Unified IP Phone 6921, 6941, 6945,
Page
Contents
Messages Voice Messages
Calling Features
Mute
On-hook Dialing Dial a Number On-hook67 Plus Dialing
Fast Dials
FAQs and Troubleshooting
OL-23813-01
Cisco Unified IP Phone
Phone Connections
192762
Buttons and Hardware
OL-23813-01
Phone Screen
Footstand
Higher Viewing Angle
Handset Rest
Lower Viewing Angle
192897
Cisco Unified IP Phone
192762
192526
Your Phone
OL-23813-01
Phone Screen
194407
Higher Viewing Angle
Handset Rest
192897
Cisco Unified IP Phone
199282
Buttons and Hardware
Your Phone
OL-23813-01
Phone Screen
199283
Higher Viewing Angle
Handset Rest
192897
Cisco Unified IP Phone
192617
192527
Your Phone
Phone Screen
Cisco
Higher Viewing Angle
Handset Rest
192897
Phone Applications
Services
Access Services
Call History
Filter Call History
View Call History
View Call Record Details
Dial From Call History
Clear Call History
Delete Call Record From Call History
Ring Tones
Preferences
Contrast
Phone Information
Administrator Settings
View Phone Information
Corporate Directory
Phone Contacts
Search for and Dial a Contact
Personal Directory
Search for and Dial a Contact While on a Call
Personal Directory Options
Sign in to Personal Directory
Dial a Number from Personal Directory
Fast-Dial Codes with Personal Directory
Assign a Fast-Dial Code to a Personal Directory Entry
Personalize Your Voicemail
Voice Messages
Check for Voice Messages
Listen to Voice Messages
Calling Features
Feature Buttons and Softkeys
Auto Answer with Your Headset
Agent Greeting
Auto Answer
Auto Answer with Your Speakerphone
Call Back
Set up a Call Back Notification
Call Forward All
Call Park
Park and Retrieve a Call Using Park
Forward Calls on a Primary Line
Park and Retrieve a Call Using Manual Directed Call Park
Call Pickup
Answer a Call Using Group Pickup and a Phone Number
Answer a Call Using Pickup
Answer a Call Using Group Pickup and a Group Pickup Number
Answer a Call Using Other Pickup
Codes
Call Waiting
CBarge
Respond to a Call Waiting Notification
Conference
Place a Call Using a Client Matter Code
Place a Call Using a Forced Authorization Code
Add Another Party to Your Call to Create a Conference
Divert
Extension Mobility
Enable Extension Mobility
Do Not Disturb
Turn DND On and Off
Hold
Place a Call Using Fast Dial
Fast Dial
Hold and Resume a Call
Put a Call on Hold by Answering a New Call on Another Line
Hold Reversion
Hunt Groups
Determine if a Shared Line is on Hold
Sign In and Out of a Hunt Group
Intercom
Line Status
Place an Intercom Call
Line Status Indicators
Malicious Call Identification
Trace a Suspicious Call
Meet Me
Mobile Connect
Host a Meet-Me Conference
Select Send call to mobile
On-hook Dialing
Monitor and Record
Mute
Plus Dialing
Privacy
Enable Privacy on a Shared Line
Report Problems on Your Phone
Quality Reporting Tool
Speed Dial
Redial
Shared Lines
Redial a Number
Place a Call with a Speed-Dial Code
Transfer
Place a Call with a Speed-Dial Button
Transfer a Call to Another Number
Swap Between Calls Before Completing a Transfer
Web Dialer
Use Direct Transfer to Connect Calls Across Lines
Use Web Dialer with Cisco Directory
Sign Out of Web Dialer
Set Up, View, or Change Web Dialer Preferences
Use Web Dialer with Another Online Corporate Directory
Applications button Phone Information
User Options Web Pages
Sign In and Out of User Options Web Pages
Select a Device From the User Options Web Pages
Device
Customize Do Not Disturb Options
Change the Voice Message Indicator Setting Per Line
Line Settings
Set Up Call Forwarding Per Line
Select Line Settings
Change the Ring Settings Per Line
Change the Audible Voice Message Indicator Setting Per Line
Change or Create a Line Text Label for Your Phone Display
Set Up Speed-Dial Codes
Phone Services
Set Up Speed-Dial Buttons
Speed Dial on the Web
Change or End Services
Subscribe to a Service
Search for Services
Select Phone Services
Change a Service Name
User Settings
Change Your Browser Password
Add a Service to an Available Programmable Feature Button
Change the Language for Your User Options Web Pages
Directory
Change Your PIN
Change the Language for Your Phone Display
Search for a PAB Entry
Personal Address Book
Add a New PAB Entry
Edit a PAB Entry
Fast Dials
Assign a Feature Button for Personal Address Book
Assign a Feature Button for Fast Dial
Assign a Fast Dial Code to a PAB Entry
Search for a Fast Dial Entry
Edit a Fast Dial Phone Number
Select User Options Mobility Settings Remote Destinations
Mobility Settings
Add a New Remote Destination
Select User Options Mobility Settings Access Lists
Create an Access List
Plugins
Access Plugins
Select User Options Plugins
Solution
Frequently Asked Questions
Troubleshooting Tips
Conference
Problem Meet-Me Conference Busy Tone
Shared Lines
Problem Cannot Access User Options Web Pages
User Options
Power Outage
Safety and Performance Information
External Devices
Cisco Product Security
Accessibility Features
Additional Information
OL-23813-01
Warranty
Cisco One-Year Limited Hardware Warranty Terms
OL-23813-01
Index
OL-23813-01
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Contents