Cisco Systems 6921 manual Agent Greeting, Auto Answer with Your Headset

	Dedicated	Programmable
Feature Name	Feature Button	Feature Button	Softkey
Other Pickup		X	X
Privacy		X
Quality Reporting Tool (QRT)		X
Redial		X	X
Speed Dial		X	X
Speed Dial Line Status		X
Transfer	X		X

Agent Greeting

The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.

When a customer calls, both the customer and the agent hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.

For more information, see your system administrator.

Auto Answer

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with either your speakerphone or headset.

Auto Answer with Your Headset

Keep the headset button illuminated when the phone is idle. Otherwise, calls ring normally and you must manually answer them.

To keep the headset button illuminated, use a line button or softkeys (instead of the headset button) to go off-hook and on-hook, and to place and end calls.

Auto Answer with Your Speakerphone

Keep the handset in the cradle and the headset button unlit. Otherwise, calls ring normally and you must manually answer them.

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