Listen to Voice Messages

50

 

Calling Features 51

 

 

Feature Buttons and Softkeys

51

 

Agent Greeting 52

 

 

Auto Answer 52

 

 

Auto Answer with Your Headset

52

Auto Answer with Your Speakerphone 52

Call Back 53

 

 

Set up a Call Back Notification

53

Call Forward All 53

 

 

Forward Calls on a Primary Line

54

Call Park 54

 

 

Park and Retrieve a Call Using Park 54

Park and Retrieve a Call Using Manual Directed Call Park 55

Call Pickup 55

Answer a Call Using Pickup 56

Answer a Call Using Group Pickup and a Group Pickup Number 56

Answer a Call Using Group Pickup and a Phone Number

56

Answer a Call Using Other Pickup 56

 

 

Call Waiting 57

 

 

Respond to a Call Waiting Notification 57

 

 

cBarge 57

 

 

Add Yourself to a Conference on a Shared Line

57

 

Codes 57

 

 

Place a Call Using a Client Matter Code 58

 

 

Place a Call Using a Forced Authorization Code

58

 

Conference 58

 

 

Add Another Party to Your Call to Create a Conference

58

Combine Calls Across Lines to Create a Conference 59

 

Swap Between Calls Before Completing a Conference

59

End a Conference 59

 

 

View Conference Participants 59

Remove Conference Participants 59

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco Systems 6921 manual Calling Features