Americas Headquarters | Cisco Systems 6921 instruction

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

USA http://www.cisco.com Tel: 408 526-4000

800553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-23769-01

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Cisco Systems 6921 manual Americas Headquarters, Text Part Number OL-23769-01

Contents

Text Part Number OL-23769-01 Americas HeadquartersPage N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Audience OverviewOrganization Chapter Description Cisco Unified IP Phone 6900 Series Related Documentation Cisco Product Security Overview Document ConventionsConvention Description Boldface font Italic screen font Information you must enter is in boldface screen fontYou press the D key An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, Features on the Cisco Unified IP Phone Cisco Unified IP Phone 6941 2describes the buttons on the Cisco Unified IP Phone 6941 Chapter Features on the Cisco Unified IP Phone 6941 3describes the buttons on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols are Used?CDP Authentication on Cisco Unified IP Phones section Dynamic Host Configuration Protocol chapterDhcp Communications Manager System Guide White paper See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml SIP Cisco Unified Communications Manager Communications Manager Security GuideSystem Guide Related Topics Configuring Telephony Features Feature OverviewRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Topic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Feature Description Overview of Supported Security FeaturesInformation Security Profiles section on page 1-18for more information Access section on Understanding Security Profiles Configuration Menu section onIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-21for more information Establishing and Identifying Secure Conference Calls Initiator’s Phone Feature UsedResults of Action Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Configuration chapter in the Cisco Communications Communications Manager Features and Services GuideManager Administration Guide Purpose For More Information Communications Manager Administration Guide Administration GuideCommunications Manager Administration Guide, Cisco Manager Administration Guide, IP Phone Services Task Purpose For More Information Communications Manager Administration Guide, EndUnified Communications Manager See the Providing Power to the Cisco Unified IP Phone Installing Cisco Unified IP PhonesSee the Installing the Cisco Unified IP Phone section See the Footstand section on User Guide for Cisco Unified Communications Refer to Cisco Unified IP Phone 6921, 6941,Manager Terminology Differences User Guide Administration and System Guides Chapter Terminology Differences A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Chapter Understanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Purpose Related Topics Adding Phones to the Cisco Unified CM Database Adding Phones to the Cisco Unified CM Database Requesting the Configuration FileOther information for the phone Contacting Cisco Unified CM Adding Phones with Auto-Registration Administration Tool BAT updates informationRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Adding Phones with BAT Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Procedure Determining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Network Requirements Before You Begin Network and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality See the Network and Access Ports section on Installing the Cisco Unified IP PhoneSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Footstand Reducing Power Consumption on the Phone Cisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsHold Mute Speaker Before You Begin Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Select Admin Settings Displaying a Configuration MenuPress the Applications button Unlocking and Locking Options, Editing Values, Unlocking and Locking Options Network Setup Menu, IPv4 Setup Menu Options,Editing Values Option Description To Change Network Setup MenuSelect Configuration Configure both to auto-negotiatePC Vlan System Enterprise Phone Device Phone Phone IPv4 Setup Menu OptionsDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics 802.1X Authentication and Status Security Configuration MenuDevice Phone Phone Configuration Trust List Menu Security Config 802.1X Authentication Choose Applications Admin SettingsDevice Authentication Settings Security Configuration Configuring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceSet Builtin Bridge Enable to On Configuration Device Device Settings Configuration System Enterprise PhoneCommon Phone Profile Features and Services Guide, Call Display Features and Services Guide, Cisco CallAdministration Guide, Directory Number Forward Maximum Hop Count service parameter Services Guide, Monitoring and Recording Services Guide, Call Park and Directed CallConfiguring the Phone to Support Call Understanding Directory Numbers Unified Communications Manager Features Services GuideExtension Mobility chapter in the Cisco CMC Services Guide, Cisco Web Dialer Services Guide, Do Not Disturb Services Guide, Immediate Divert Manager Features and Services Guide, Hold Feature, see the Cisco Unified CommunicationsAdministration Guide, Hunt Group Services Guide, Intercom Communications Manager FeatureRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Administration Guide, Message Waiting Features and Services Guide, MaliciousServices Guide, Music On Hold Administration Guide, Phone Button Features and Services Guide BargeFeatures and Services Guide, Quality Unified IP Phone 6921, 6941, 6945, Administration Guide, Conference Overview of Supported Security FeaturesBridge Configuration Creating Custom Phone Rings section Services Administration Guide, Cisco Voice-Mail Administration Guide, Time PeriodJoin and Direct Transfer Policy Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Personal Directory consists of the following features Modifying Phone Button Templates Click Save Configuring Softkey Templates Supported as a Softkey on Cisco Feature Configuration 6961Unified IP Phone Softkey Template DND Setting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Enter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Field Description Page Model Information Screen, Status Menu, Model Information Screen Status Messages Screen Status Menu Network Setup Menu section on page 4-4for Administration section on page 2-10for detailsSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Address. See the Network Setup Menu sectionIf you are using DHCP, check the Dhcp server On page 4-4for details on assigning a static IP Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Port IPv4 Call Statistics Screen Select Call Statistics Select StatusCall Statistics screen displays these items Voice Quality Metrics MOS LQK Security ConfigurationVoice stream Cisco Unified IP Phone uses Security Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Device Information Disabling and Enabling Web Page AccessChoose Device Phone UDI Network Setup Description Description Network Statistics Number of Lldp TLVs that are not recognized on the phone Lldp Streaming Statistics Device Logs Streaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Chapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Experiencing problems Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Verifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause General Troubleshooting Tips Locking Options section on page 4-3 for details Summary ExplanationDisplaying these statistics Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switch Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Factory Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Metric Change Condition Troubleshooting Tips Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale Installer Appendix Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number Function Table C-3describes the access port connector pinouts Access Port Connector Appendix Network and Access Port Pinouts Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Adding a User to Cisco Unified CMChoose System Ldap Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample doe Appendix Configuring the Phone Appendix Configuring the Phone Associate the user with the device Performing Final End User Configuration StepsChoose User Management End User Click Device Associations Installing the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall Mount Components Following figure shows the contents of the Wall Mount kitPackage includes these items Before You Begin Install Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to of Installing the Bracket, page E-2 Figure F-7 Figure F-8 Protocol Features Feature Support by Protocol for the Cisco Appendix Sccp SIP Tool Numerics Barge Access port Configuration file Creating Conference joining Configurable call forward display DistinctiveRingList.xml file format Divert Data Vlan Days Backlight Not Active Debug Display web Feature buttons Applications Fast dials Address book Fast dial serviceContacts Navigation Programmable line button Shared line Hold reversion Services URL button Hold button, descriptionSpeed dialing G-4 Host Name Time-of-Day Routing Http SW Port Configuration IP address, troubleshooting 9-3IPv4 Configuration Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Network Configuration webPrivate Line Automated Ringdown Plar Sccp Secure conference 5-13,G-4 Settings menu access Status messages Status Messages screen Status Messages web Srst SrtpStream 1 web LLDP-MED Transfer button, description Time zone update TLS TransferVlan IN-11 Wideband codec XmlDefault.cnf.xml IN-12