Menu section on page 4-4for details | Cisco Systems 6921 guide

Chapter

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 6900 Series (continued)

Message		Description	Possible Explanation and Action

File not found		The phone cannot locate, on the TFTP	From Cisco Unified Operating System
		server, the phone load file that is	Administration, make sure that the phone load file is
		specified in the phone configuration file.	on the TFTP server, and that the entry in the
			configuration file is correct.

IP address released		The phone has been configured to release	The phone remains idle until it is power cycled or you
		its IP address.	reset the DHCP address. See the “Network Setup
			Menu” section on page 4-4for details.

Load ID incorrect		Load ID of the software file is of the	Check the load ID assigned to the phone (from Cisco
		wrong type.	Unified Communications Manager, choose Device >
			Phone). Verify that the load ID is entered correctly.

Load rejected HC		The application that was downloaded is	Occurs if you were attempting to install a version of
		not compatible with the phone’s	software on this phone that did not support hardware
		hardware.	changes on this newer phone.
			Check the load ID assigned to the phone (from Cisco
			Unified Communications Manager, choose Device >
			Phone). Re-enter the load displayed on the phone.

No default router		DHCP or static configuration did not	• If the phone has a static IP address, verify that the
		specify a default router.	default router has been configured. See the
			“Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, the DHCP server has not
			provided a default router. Check the DHCP
			server configuration.

No DNS server IP		A name was specified but DHCP or static	• If the phone has a static IP address, verify that the
		IP configuration did not specify a DNS	DNS server has been configured. See the
		server address.	“Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, the DHCP server has not
			provided a DNS server. Check the DHCP server
			configuration.

TFTP access error		TFTP server is pointing to a directory	• If you are using DHCP, verify that the DHCP
		that does not exist.	server is pointing to the correct TFTP server.
			• If you are using static IP addresses, check
			configuration of TFTP server. See the “Network
			Setup Menu” section on page 4-4for details on
			assigning a TFTP server.

TFTP file not found		The requested load file (.bin) was not	Check the load ID assigned to the phone (from Cisco
		found in the TFTPPath directory.	Unified Communications Manager, choose Device >
			Phone). Verify that the TFTPPath directory contains
			a .bin file with this load ID as the name.

TFTP error		The phone does not recognize an error	Contact the Cisco TAC.
		code provided by the TFTP server.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

	OL-23769-01	7-5

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Cisco Systems 6921 manual Setup Menu section on page 4-4for details on

Contents

Text Part Number OL-23769-01 Americas HeadquartersPage N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Chapter Description OverviewAudience Organization Cisco Unified IP Phone 6900 Series Related Documentation Boldface font Document ConventionsCisco Product Security Overview Convention Description You press the D key Information you must enter is in boldface screen fontItalic screen font An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, Features on the Cisco Unified IP Phone Cisco Unified IP Phone 6941 2describes the buttons on the Cisco Unified IP Phone 6941 Chapter Features on the Cisco Unified IP Phone 6941 3describes the buttons on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone CDP What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System Guide Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Dhcp SIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtml Related Topics Communications Manager Security GuideCisco Unified Communications Manager System Guide Related Topic Feature OverviewConfiguring Telephony Features Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Communications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Information Overview of Supported Security FeaturesFeature Description Security Profiles section on page 1-18for more information Access section on Unified IP Phones section on page 1-21for more information Configuration Menu section onUnderstanding Security Profiles Identifying Encrypted Phone Calls Establishing and Identifying Secure Conference Calls Results of Action Feature UsedInitiator’s Phone Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Manager Administration Guide Manager Administration Guide, IP Phone Services Administration GuideCommunications Manager Administration Guide Communications Manager Administration Guide, Cisco Unified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information See the Footstand section on Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Installing the Cisco Unified IP Phone section Manager Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Terminology Differences User Guide Administration and System Guides Chapter Terminology Differences A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Chapter Understanding Phone Configuration Files Adding Phones to the Cisco Unified CM Database Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related Topics Other information for the phone Contacting Cisco Unified CM Requesting the Configuration FileAdding Phones to the Cisco Unified CM Database Taps Administration Tool BAT updates informationAdding Phones with Auto-Registration Requires MAC Method Address? Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Converting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsAdding Phones with BAT Deploying a Phone in an Sccp and SIP Environment Procedure Determining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Network Requirements Before You Begin Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Adding Phones to the Cisco Unified CM Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supported Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Footstand Reducing Power Consumption on the Phone Cisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Unlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Admin Settings Press the Applications button Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change System Enterprise Phone Configure both to auto-negotiateConfiguration PC Vlan Discovery protocol, which should match the protocol IPv4 Setup Menu OptionsDevice Phone Phone IPv4 Setup Menu Options Related Topics Trust List Menu Security Configuration Menu802.1X Authentication and Status Device Phone Phone Configuration Settings Security Configuration Choose Applications Admin SettingsSecurity Config 802.1X Authentication Device Authentication Configuring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Administration Guide, Directory Number Understanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Configuring the Phone to Support Call Extension Mobility chapter in the Cisco Services GuideUnified Communications Manager Features CMC Services Guide, Cisco Web Dialer Services Guide, Do Not Disturb Services Guide, Immediate Divert Administration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Manager System Guide, Cisco Unified IP Communications Manager FeatureServices Guide, Intercom Refer to Cisco Unified Communications Services Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Unified IP Phone 6921, 6941, 6945, Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, Quality Creating Custom Phone Rings section Overview of Supported Security FeaturesAdministration Guide, Conference Bridge Configuration Services Join and Direct Transfer Policy Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Personal Directory consists of the following features Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Click Save Configuring Softkey Templates DND Feature Configuration 6961Supported as a Softkey on Cisco Unified IP Phone Softkey Template Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesAdding Users to Cisco Unified Communications Manager Click Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Field Description Page Model Information Screen, Status Menu, Model Information Screen Status Messages Screen Status Menu Message Description Possible Explanation and Action Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Select Status Messages On page 4-4for details on assigning a static IP Address. See the Network Setup Menu sectionNetwork Setup Menu section on If you are using DHCP, check the Dhcp server Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Port IPv4 Call Statistics Screen Voice Quality Metrics Select StatusSelect Call Statistics Call Statistics screen displays these items Cisco Unified IP Phone uses Security ConfigurationMOS LQK Voice stream Security Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Choose Device Phone Disabling and Enabling Web Page AccessDevice Information UDI Network Setup Description Description Network Statistics Number of Lldp TLVs that are not recognized on the phone Lldp Streaming Statistics Device Logs Streaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Chapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Experiencing problems Symptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical Connection Eliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Problem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Displaying these statistics Summary ExplanationLocking Options section on page 4-3 for details Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switch Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of Calls Metric Change Condition Troubleshooting Tips Cisco Unified IP Phone Troubleshooting Resources Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale Installer Appendix Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications Pin Number Function Cable SpecificationsNetwork and Access Port Pinouts Network Port Connector Table C-3describes the access port connector pinouts Access Port Connector Appendix Network and Access Port Pinouts Example User Information for these Procedures Basic Phone Administration Steps Click Perform Full Sync Now Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Choose System Ldap Ldap Directory Example doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsAssociate the user with the device Choose User Management End User Installing the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall Mount Package includes these items Following figure shows the contents of the Wall Mount kitComponents Before You Begin Install Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to of Installing the Bracket, page E-2 Figure F-7 Figure F-8 Protocol Features Feature Support by Protocol for the Cisco Appendix Sccp SIP Tool Numerics Barge Access port Configuration file Creating Conference joining Configurable call forward display DistinctiveRingList.xml file format Divert Data Vlan Days Backlight Not Active Debug Display web Navigation Programmable line button Fast dials Address book Fast dial serviceFeature buttons Applications Contacts Http Services URL button Hold button, descriptionShared line Hold reversion Speed dialing G-4 Host Name Time-of-Day Routing SW Port Configuration IP address, troubleshooting 9-3IPv4 Configuration Private Line Automated Ringdown Plar Network Configuration webCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Sccp Secure conference 5-13,G-4 Settings menu access LLDP-MED Srst SrtpStatus messages Status Messages screen Status Messages web Stream 1 web Vlan Time zone update TLS TransferTransfer button, description IN-11 Wideband codec XmlDefault.cnf.xml IN-12