Device Logs, Streaming Statistics | Cisco Systems 6921 manual

Chapter

Device Logs

Table 8-4 Access Area and Network Items (continued)

Item	Description

Restart Cause	Cause of the last reset of the phone.
	• Hardware Reset (Power-on reset)
	• Software Reset (memory controller also reset)
	• Software Reset (memory controller not reset)
	•	Watchdog Reset
	•	Unknown

Port Information	Speed and duplex information.

IPv4	Information on the DHCP status.

Device Logs

The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2.

•Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone.

•Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from a phone crash.

•Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the phone. Table 7-2describes the status messages that can appear.

•Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting.

•Restart Cause—Displays the cause for the restart.

Streaming Statistics

A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.

The streaming statistics areas on a phone’s web page provide information about the streams. Cisco Unified IP Phones 6900 Series use only Stream 1.

To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Stream 1 hyperlink.

Table 8-5describes the items in the Streaming Statistics areas.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

	OL-23769-01	8-9

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Cisco Systems 6921 manual Device Logs, Streaming Statistics

Contents

Text Part Number OL-23769-01 Americas HeadquartersPage N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Chapter Description OverviewAudience Organization Cisco Unified IP Phone 6900 Series Related Documentation Boldface font Document ConventionsCisco Product Security Overview Convention Description Information you must enter is in boldface screen font Italic screen fontYou press the D key An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, Features on the Cisco Unified IP Phone Cisco Unified IP Phone 6941 2describes the buttons on the Cisco Unified IP Phone 6941 Chapter Features on the Cisco Unified IP Phone 6941 3describes the buttons on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCDP Communications Manager System Guide Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Dhcp SIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtml Related Topics Communications Manager Security GuideCisco Unified Communications Manager System Guide Feature Overview Configuring Telephony FeaturesRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Refer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Overview of Supported Security Features Feature DescriptionInformation Security Profiles section on page 1-18for more information Access section on Unified IP Phones section on page 1-21for more information Configuration Menu section onUnderstanding Security Profiles Identifying Encrypted Phone Calls Establishing and Identifying Secure Conference Calls Feature Used Initiator’s PhoneResults of Action Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Manager Administration Guide Manager Administration Guide, IP Phone Services Administration GuideCommunications Manager Administration Guide Communications Manager Administration Guide, Cisco Communications Manager Administration Guide, End Task Purpose For More InformationUnified Communications Manager See the Footstand section on Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Installing the Cisco Unified IP Phone section Refer to Cisco Unified IP Phone 6921, 6941, User Guide for Cisco Unified CommunicationsManager Terminology Differences User Guide Administration and System Guides Chapter Terminology Differences A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Chapter Understanding Phone Configuration Files Adding Phones to the Cisco Unified CM Database Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related Topics Requesting the Configuration File Adding Phones to the Cisco Unified CM DatabaseOther information for the phone Contacting Cisco Unified CM Taps Administration Tool BAT updates informationAdding Phones with Auto-Registration Requires MAC Method Address? Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Using Cisco Unified IP Phones with Different Protocols Adding Phones with BATConverting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Procedure Determining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Network Requirements Before You Begin Cisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Adding Phones to the Cisco Unified CM Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supported Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Footstand Reducing Power Consumption on the Phone Cisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneHold Mute Speaker Before You Begin Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Unlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Admin Settings Press the Applications button Network Setup Menu, IPv4 Setup Menu Options, Unlocking and Locking OptionsEditing Values Network Setup Menu Option Description To ChangeSelect System Enterprise Phone Configure both to auto-negotiateConfiguration PC Vlan IPv4 Setup Menu Options Device Phone PhoneDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics Trust List Menu Security Configuration Menu802.1X Authentication and Status Device Phone Phone Configuration Settings Security Configuration Choose Applications Admin SettingsSecurity Config 802.1X Authentication Device Authentication Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Choose System Service Parameter and selectSet Builtin Bridge Enable to On Configuration System Enterprise Phone Configuration Device Device SettingsCommon Phone Profile Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Administration Guide, Directory Number Understanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Configuring the Phone to Support Call Services Guide Unified Communications Manager FeaturesExtension Mobility chapter in the Cisco CMC Services Guide, Cisco Web Dialer Services Guide, Do Not Disturb Services Guide, Immediate Divert Feature, see the Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt Group Manager System Guide, Cisco Unified IP Communications Manager FeatureServices Guide, Intercom Refer to Cisco Unified Communications Features and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Music On Hold Unified IP Phone 6921, 6941, 6945, Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, Quality Creating Custom Phone Rings section Overview of Supported Security FeaturesAdministration Guide, Conference Bridge Configuration Services Administration Guide, Time Period Administration Guide, Cisco Voice-MailJoin and Direct Transfer Policy Personal Directory consists of the following features Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Click Save Configuring Softkey Templates DND Feature Configuration 6961Supported as a Softkey on Cisco Unified IP Phone Softkey Template Setting Up Services Giving Users Access to the User Options Web Pages Adding Users to Cisco Unified Communications ManagerManaging the User Options Web Pages Click Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Field Description Page Model Information Screen, Status Menu, Model Information Screen Status Messages Screen Status Menu Message Description Possible Explanation and Action Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Select Status Messages On page 4-4for details on assigning a static IP Address. See the Network Setup Menu sectionNetwork Setup Menu section on If you are using DHCP, check the Dhcp server Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Port IPv4 Call Statistics Screen Voice Quality Metrics Select StatusSelect Call Statistics Call Statistics screen displays these items Cisco Unified IP Phone uses Security ConfigurationMOS LQK Voice stream Security Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device InformationChoose Device Phone UDI Network Setup Description Description Network Statistics Number of Lldp TLVs that are not recognized on the phone Lldp Streaming Statistics Device Logs Streaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Chapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Experiencing problems Symptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical Connection Eliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Troubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for detailsDisplaying these statistics Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switch Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of Calls Metric Change Condition Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale Installer Appendix Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications Pin Number Function Cable SpecificationsNetwork and Access Port Pinouts Network Port Connector Table C-3describes the access port connector pinouts Access Port Connector Appendix Network and Access Port Pinouts Example User Information for these Procedures Basic Phone Administration Steps Click Perform Full Sync Now Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Choose System Ldap Ldap Directory Configuring the Phone Proceed to the section Configuring the Phone, page D-3Example doe Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsAssociate the user with the device Choose User Management End User Installing the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall Mount Following figure shows the contents of the Wall Mount kit ComponentsPackage includes these items Before You Begin Install Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to of Installing the Bracket, page E-2 Figure F-7 Figure F-8 Protocol Features Feature Support by Protocol for the Cisco Appendix Sccp SIP Tool Numerics Barge Access port Configuration file Creating Conference joining Configurable call forward display DistinctiveRingList.xml file format Divert Data Vlan Days Backlight Not Active Debug Display web Navigation Programmable line button Fast dials Address book Fast dial serviceFeature buttons Applications Contacts Http Services URL button Hold button, descriptionShared line Hold reversion Speed dialing G-4 Host Name Time-of-Day Routing SW Port Configuration IP address, troubleshooting 9-3IPv4 Configuration Network Configuration web Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDPPrivate Line Automated Ringdown Plar Sccp Secure conference 5-13,G-4 Settings menu access LLDP-MED Srst SrtpStatus messages Status Messages screen Status Messages web Stream 1 web Time zone update TLS Transfer Transfer button, descriptionVlan IN-11 Wideband codec XmlDefault.cnf.xml IN-12