Manager | Cisco Systems 6921 instruction

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Contents

		Call Statistics Screen			7-8
		Security Configuration			7-10
		Monitoring the Cisco Unified IP Phone Remotely
C H A P T E R	8	Monitoring the Cisco Unified IP Phone Remotely								8-1
		Accessing the Web Page for a Phone					8-2
		Disabling and Enabling Web Page Access						8-3
		Device Information		8-3
		Network Setup	8-4
		Network Statistics		8-7
		Device Logs	8-9
		Streaming Statistics		8-9
		Troubleshooting and Maintenance
C H A P T E R	9	Troubleshooting and Maintenance				9-1
		Resolving Startup Problems			9-1
		Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
		Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
		Manager	9-2
		Symptom: Cisco Unified IP Phone Unable to Obtain IP Address									9-5
		Cisco Unified IP Phone Resets Unexpectedly							9-6
		Verifying the Physical Connection					9-6
		Identifying Intermittent Network Outages							9-6
		Verifying DHCP Settings			9-6
		Checking Static IP Address Settings						9-7
		Verifying the Voice VLAN Configuration							9-7
		Verifying that the Phones Have Not Been Intentionally Reset									9-7
		Eliminating DNS or Other Connectivity Errors								9-7
		Checking Power Connection				9-8

Troubleshooting Cisco Unified IP Phone Security 9-8

General Troubleshooting Tips 9-9

Resetting or Restoring the Cisco Unified IP Phone

Performing a Basic Reset

Performing a Factory Reset 9-12

Monitoring the Voice Quality of Calls

Troubleshooting Tips 9-14

Where to Go for More Troubleshooting Information

Cleaning the Cisco Unified IP Phone

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco Systems 6921 manual Manager

Contents

Americas Headquarters Text Part Number OL-23769-01Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Organization OverviewAudience Chapter Description Related Documentation Cisco Unified IP Phone 6900 Series Convention Description Document ConventionsCisco Product Security Overview Boldface font Information you must enter is in boldface screen font Italic screen fontYou press the D key An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, 1describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6941 Chapter Features on the Cisco Unified IP Phone 6941 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP Phone Features on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCDP Dhcp Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Communications Manager System Guide Nologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolWhite paper SIP System Guide Communications Manager Security GuideCisco Unified Communications Manager Related Topics Feature Overview Configuring Telephony FeaturesRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature Information Refer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Overview of Supported Security Features Feature DescriptionInformation Access section on Security Profiles section on page 1-18for more information Identifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-21for more information Establishing and Identifying Secure Conference Calls Feature Used Initiator’s PhoneResults of Action Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Manager Administration Guide Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Purpose For More Information Communications Manager Administration Guide, Cisco Administration GuideCommunications Manager Administration Guide Manager Administration Guide, IP Phone Services Communications Manager Administration Guide, End Task Purpose For More InformationUnified Communications Manager See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section on Refer to Cisco Unified IP Phone 6921, 6941, User Guide for Cisco Unified CommunicationsManager User Guide Administration and System Guides Terminology Differences Chapter Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu, Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Chapter Understanding Phone Configuration Files Purpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM Database Requesting the Configuration File Adding Phones to the Cisco Unified CM DatabaseOther information for the phone Contacting Cisco Unified CM Requires MAC Method Address? Administration Tool BAT updates informationAdding Phones with Auto-Registration Taps Adding Phones with Cisco Unified CM Administration Adding Phones with Auto-Registration and Taps Using Cisco Unified IP Phones with Different Protocols Adding Phones with BATConverting a New Phone from Sccp to SIP Procedure Deploying a Phone in an Sccp and SIP Environment Determining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Reducing Power Consumption on the Phone Footstand Cisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneHold Mute Speaker Before You Begin Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Press the Applications button Displaying a Configuration MenuSelect Admin Settings Unlocking and Locking Options, Editing Values, Network Setup Menu, IPv4 Setup Menu Options, Unlocking and Locking OptionsEditing Values Network Setup Menu Option Description To ChangeSelect PC Vlan Configure both to auto-negotiateConfiguration System Enterprise Phone IPv4 Setup Menu Options Device Phone PhoneDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List Menu Device Authentication Choose Applications Admin SettingsSecurity Config 802.1X Authentication Settings Security Configuration Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Choose System Service Parameter and selectSet Builtin Bridge Enable to On Configuration System Enterprise Phone Configuration Device Device SettingsCommon Phone Profile Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameter Configuring the Phone to Support Call Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Understanding Directory Numbers Services Guide Unified Communications Manager FeaturesExtension Mobility chapter in the Cisco Services Guide, Cisco Web Dialer CMC Services Guide, Immediate Divert Services Guide, Do Not Disturb Feature, see the Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt Group Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IP Features and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Music On Hold Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 6921, 6941, 6945, Bridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings section Services Administration Guide, Time Period Administration Guide, Cisco Voice-MailJoin and Direct Transfer Policy Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Personal Directory consists of the following features Modifying Phone Button Templates Click Save Configuring Softkey Templates Unified IP Phone Softkey Template Feature Configuration 6961Supported as a Softkey on Cisco DND Setting Up Services Giving Users Access to the User Options Web Pages Adding Users to Cisco Unified Communications ManagerManaging the User Options Web Pages Click Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phone Creating Custom Phone Rings DistinctiveRingList File Format Requirements Configuring a Custom Phone Ring PCM File Requirements for Custom Ring Types Configuring the Idle Display Field Description Page Model Information Screen Model Information Screen, Status Menu, Status Menu Status Messages Screen Select Status Messages Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and Action If you are using DHCP, check the Dhcp server Address. See the Network Setup Menu sectionNetwork Setup Menu section on On page 4-4for details on assigning a static IP Setup Menu section on page 4-4for details on Menu section on page 4-4for details Network Statistics Screen Select Status Network Statistics Call Statistics Screen Port IPv4 Call Statistics screen displays these items Select StatusSelect Call Statistics Voice Quality Metrics Voice stream Security ConfigurationMOS LQK Cisco Unified IP Phone uses Security Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Disabling and Enabling Web Page Access Device InformationChoose Device Phone Network Setup UDI Description Description Network Statistics Lldp Number of Lldp TLVs that are not recognized on the phone Device Logs Streaming Statistics Streaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup Problems Chapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature Services Symptom Cisco Unified IP Phone Unable to Obtain IP Address Experiencing problems Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network Outages Verifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity Errors Troubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for detailsDisplaying these statistics To resolve this problem, re-enable the port from the switch Halfduxcollisionexceedthreshold Performing a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Troubleshooting Tips Metric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Installing the Cisco Unified CM Locale Installer Support for International Call Logging Appendix Support for International Call Logging Physical and Operating Environment Specifications Specification Value or Range Network Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number Function Access Port Connector Table C-3describes the access port connector pinouts Appendix Network and Access Port Pinouts Basic Phone Administration Steps Example User Information for these Procedures Choose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync Now Configuring the Phone Proceed to the section Configuring the Phone, page D-3Example doe Appendix Configuring the Phone Appendix Configuring the Phone Choose User Management End User Performing Final End User Configuration StepsAssociate the user with the device Click Device Associations Installing the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Following figure shows the contents of the Wall Mount kit ComponentsPackage includes these items Install Non-Lockable Wall Mount Kit for Phone Before You Begin Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to of Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall Mount Figure F-7 Figure F-8 Feature Support by Protocol for the Cisco Protocol Features Appendix Sccp SIP Tool Barge Access port Numerics Conference joining Configurable call forward display Configuration file Creating Data Vlan Days Backlight Not Active Debug Display web DistinctiveRingList.xml file format Divert Contacts Fast dials Address book Fast dial serviceFeature buttons Applications Navigation Programmable line button Speed dialing G-4 Host Name Time-of-Day Routing Services URL button Hold button, descriptionShared line Hold reversion Http IP address, troubleshooting 9-3IPv4 Configuration SW Port Configuration Network Configuration web Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDPPrivate Line Automated Ringdown Plar Settings menu access Sccp Secure conference 5-13,G-4 Stream 1 web Srst SrtpStatus messages Status Messages screen Status Messages web LLDP-MED Time zone update TLS Transfer Transfer button, descriptionVlan Wideband codec XmlDefault.cnf.xml IN-11 IN-12