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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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Chapter
Telephony Features Available for the Cisco Unified IP Phone
Call forward
configurable display Allows you to specify information that appears on
a phone when a call is forwarded. This information
can include the caller name, caller number,
redirected number, and original dialed number.
For more information, see the following:
• Cisco Unified Communications Manager
Administration Guide, Directory Number
Configuration.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone.
Call forward
destination override Allows you to override Call Forward All (CFA) in
cases where the CFA target places a call to the CFA
initiator. This feature allows the CFA target to
reach the CFA initiator for important calls. The
override works whether the CFA target phone
number is internal or external.
For more information, see the Cisco Unified
Communications Manager System Guide,
Understanding Directory Numbers.
Call park Allows users to park (temporarily store) a call and
then retrieve the call by using another phone in the
Cisco Unified Communications Manager system.
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, Call Park and Directed Call
Park.
Call pickup Allows users to redirect a call that is ringing on
another phone within their pickup group to their
phone.
You can configure an audio and/or visual alert for
the primary line on the phone. This alert notifies
the users that a call is ringing in their pickup group.
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, Call Pickup.
Call recording Allows a supervisor to record an active call. The
user might hear a recording audible alert tone
during a call when it is being recorded.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP
Phones. The connected parties might also hear an
audible alert tone that indicates the call is secured
and is being recorded.
Note When an active call is being monitored or
recorded, you can receive or place
intercom calls; however, if you place an
intercom call, the active call will be put on
hold, which causes the recording session to
terminate and the monitoring session to
suspend. To resume the monitoring
session, the party whose call is being
monitored must resume the call.
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, Monitoring and Recording.
Call waiting Indicates (and allows users to answer) an incoming
call that rings while on another call. Incoming call
information appears on the phone display.
For more information, refer to:
• Cisco Unified Communications Manager
System Guide, Understanding Directory
Numbers.
• “Configuring the Phone to Support Call
Waiting” section on page 5-25
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference