Services Guide, Cisco Web Dialer, Cmc | Cisco Systems 6921 guide

Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)

Feature		Description	Configuration Reference

Cisco Extension		Enables a user configured in one cluster to log into	For more information, see the Cisco Unified
Mobility Cross Cluster		a Cisco Unified IP Phone in another cluster.	Communications Manager Features and
		Users from a home cluster log into a Cisco Unified	Services Guide, Cisco Extension Mobility
		IP Phone at a visiting cluster.	Cross Cluster.
		IP Phone at a visiting cluster.
		Note Configure Cisco Extension Mobility on
		Cisco Unified IP Phones before you
		configure EMCC.

Cisco Unified Video		Allows users to make video calls by using your
Advantage (CUVA)		Cisco Unified IP Phone, your personal computer,
		and an external video camera.
		Note Configure the Video Capabilities
		parameter in the Product Specific
		Configuration Layout section in Phone
		Configuration.

Cisco Web Dialer		Allows users to make calls from web and desktop	For more information, see the Cisco Unified
		applications.	Communications Manager Features and
			Services Guide, Cisco Web Dialer.

Client matter codes		Enables a user to specify that a call relates to a	For more information, see the Cisco
(CMC)		specific client matter.	Unified Communications Manager Features
(SCCP phones only)			and Services Guide, Client Matter Codes and
(SCCP phones only)			Forced Authorization Codes.
			Forced Authorization Codes.

Conference		• Allows a user to talk simultaneously with	The service parameter, Advance Adhoc
		multiple parties by calling each participant	Conference, (disabled by default in Cisco
		individually. Conference features include	Unified CM Administration) allows you to
		Conference and Meet-Me.	enable these features.
		• Allows a non-initiator in a standard (ad hoc)	For information on conferences, see the
		conference to add or remove participants; also	Cisco Unified Communications Manager
		allows any conference participant to join	System Guide, Conference Bridges.
		together two standard conferences on the same	For more information, see the Cisco Unified
		line.	Communications Manager System Guide,
			Communications Manager System Guide,
			Cisco Unified IP Phone.
			Note Be sure to inform your users whether
			these features are activated.

CTI Applications		A computer telephony integration (CTI) route	For more information, see the Cisco Unified
		point can designate a virtual device to receive	Communications Manager Administration
		multiple, simultaneous calls for	Guide, CTI Route Point Configuration.
		application-controlled redirection.

Direct transfer		Allows users to connect two calls to each other	For more information, see the Cisco Unified
		(without remaining on the line).	Communications Manager System Guide,
			Cisco Unified IP Phone.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

	OL-23769-01	5-7

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Cisco Systems 6921 manual Services Guide, Cisco Web Dialer, Cmc

Contents

Text Part Number OL-23769-01 Americas HeadquartersPage N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Audience OverviewOrganization Chapter Description Cisco Unified IP Phone 6900 Series Related Documentation Cisco Product Security Overview Document ConventionsConvention Description Boldface font You press the D key Information you must enter is in boldface screen fontItalic screen font An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, Features on the Cisco Unified IP Phone Cisco Unified IP Phone 6941 2describes the buttons on the Cisco Unified IP Phone 6941 Chapter Features on the Cisco Unified IP Phone 6941 3describes the buttons on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP Phone Features on the Cisco Unified IP Phone CDP What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Authentication on Cisco Unified IP Phones section Dynamic Host Configuration Protocol chapterDhcp Communications Manager System Guide White paper See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml SIP Cisco Unified Communications Manager Communications Manager Security GuideSystem Guide Related Topics Related Topic Feature OverviewConfiguring Telephony Features Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Communications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Information Overview of Supported Security FeaturesFeature Description Security Profiles section on page 1-18for more information Access section on Understanding Security Profiles Configuration Menu section onIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-21for more information Establishing and Identifying Secure Conference Calls Results of Action Feature UsedInitiator’s Phone Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Configuration chapter in the Cisco Communications Communications Manager Features and Services GuideManager Administration Guide Purpose For More Information Communications Manager Administration Guide Administration GuideCommunications Manager Administration Guide, Cisco Manager Administration Guide, IP Phone Services Unified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information See the Providing Power to the Cisco Unified IP Phone Installing Cisco Unified IP PhonesSee the Installing the Cisco Unified IP Phone section See the Footstand section on Manager Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Terminology Differences User Guide Administration and System Guides Chapter Terminology Differences A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Chapter Understanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Purpose Related Topics Adding Phones to the Cisco Unified CM Database Other information for the phone Contacting Cisco Unified CM Requesting the Configuration FileAdding Phones to the Cisco Unified CM Database Adding Phones with Auto-Registration Administration Tool BAT updates informationRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Converting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsAdding Phones with BAT Deploying a Phone in an Sccp and SIP Environment Procedure Determining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Network Requirements Before You Begin Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Network and Access Ports section on Installing the Cisco Unified IP PhoneSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Footstand Reducing Power Consumption on the Phone Cisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Select Admin Settings Displaying a Configuration MenuPress the Applications button Unlocking and Locking Options, Editing Values, Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change Configuration Configure both to auto-negotiatePC Vlan System Enterprise Phone Discovery protocol, which should match the protocol IPv4 Setup Menu OptionsDevice Phone Phone IPv4 Setup Menu Options Related Topics 802.1X Authentication and Status Security Configuration MenuDevice Phone Phone Configuration Trust List Menu Security Config 802.1X Authentication Choose Applications Admin SettingsDevice Authentication Settings Security Configuration Configuring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Features and Services Guide, Call Display Features and Services Guide, Cisco CallAdministration Guide, Directory Number Forward Maximum Hop Count service parameter Services Guide, Monitoring and Recording Services Guide, Call Park and Directed CallConfiguring the Phone to Support Call Understanding Directory Numbers Extension Mobility chapter in the Cisco Services GuideUnified Communications Manager Features CMC Services Guide, Cisco Web Dialer Services Guide, Do Not Disturb Services Guide, Immediate Divert Administration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Services Guide, Intercom Communications Manager FeatureRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Services Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Administration Guide, Phone Button Features and Services Guide BargeFeatures and Services Guide, Quality Unified IP Phone 6921, 6941, 6945, Administration Guide, Conference Overview of Supported Security FeaturesBridge Configuration Creating Custom Phone Rings section Services Join and Direct Transfer Policy Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Personal Directory consists of the following features Modifying Phone Button Templates Click Save Configuring Softkey Templates Supported as a Softkey on Cisco Feature Configuration 6961Unified IP Phone Softkey Template DND Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesAdding Users to Cisco Unified Communications Manager Click Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Field Description Page Model Information Screen, Status Menu, Model Information Screen Status Messages Screen Status Menu Network Setup Menu section on page 4-4for Administration section on page 2-10for detailsSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Address. See the Network Setup Menu sectionIf you are using DHCP, check the Dhcp server On page 4-4for details on assigning a static IP Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Port IPv4 Call Statistics Screen Select Call Statistics Select StatusCall Statistics screen displays these items Voice Quality Metrics MOS LQK Security ConfigurationVoice stream Cisco Unified IP Phone uses Security Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Choose Device Phone Disabling and Enabling Web Page AccessDevice Information UDI Network Setup Description Description Network Statistics Number of Lldp TLVs that are not recognized on the phone Lldp Streaming Statistics Device Logs Streaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Chapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Experiencing problems Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Verifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Displaying these statistics Summary ExplanationLocking Options section on page 4-3 for details Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switch Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Factory Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Metric Change Condition Troubleshooting Tips Cisco Unified IP Phone Troubleshooting Resources Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale Installer Appendix Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number Function Table C-3describes the access port connector pinouts Access Port Connector Appendix Network and Access Port Pinouts Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Adding a User to Cisco Unified CMChoose System Ldap Ldap Directory Click Perform Full Sync Now Example doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Associate the user with the device Performing Final End User Configuration StepsChoose User Management End User Click Device Associations Installing the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall Mount Package includes these items Following figure shows the contents of the Wall Mount kitComponents Before You Begin Install Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to of Installing the Bracket, page E-2 Figure F-7 Figure F-8 Protocol Features Feature Support by Protocol for the Cisco Appendix Sccp SIP Tool Numerics Barge Access port Configuration file Creating Conference joining Configurable call forward display DistinctiveRingList.xml file format Divert Data Vlan Days Backlight Not Active Debug Display web Feature buttons Applications Fast dials Address book Fast dial serviceContacts Navigation Programmable line button Shared line Hold reversion Services URL button Hold button, descriptionSpeed dialing G-4 Host Name Time-of-Day Routing Http SW Port Configuration IP address, troubleshooting 9-3IPv4 Configuration Private Line Automated Ringdown Plar Network Configuration webCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Sccp Secure conference 5-13,G-4 Settings menu access Status messages Status Messages screen Status Messages web Srst SrtpStream 1 web LLDP-MED Vlan Time zone update TLS TransferTransfer button, description IN-11 Wideband codec XmlDefault.cnf.xml IN-12