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Text Part Number OL-23769-01
Page
 N T E N T S
 Footstand
 Configuring Features, Templates, Services, and Users
 Manager
 How Users Obtain Support for the Cisco Unified IP Phone A-1
 Viii
 Overview
Audience
Organization
Chapter Description
 Related Documentation
Cisco Unified IP Phone 6900 Series
 Document Conventions
Cisco Product Security Overview
Convention Description
Boldface font
 You press the D key
Information you must enter is in boldface screen font
Italic screen font
 An Overview of the Cisco Unified IP Phone
 Understanding the Cisco Unified IP Phones 6921, 6941, 6945,
1describes the buttons on the Cisco Unified IP Phone
 Features on the Cisco Unified IP Phone
 2describes the buttons on the Cisco Unified IP Phone 6941
Cisco Unified IP Phone 6941
 Chapter
 Features on the Cisco Unified IP Phone 6941
 3shows the main components of the Cisco Unified IP Phone
3describes the buttons on the Cisco Unified IP Phone
 Features on the Cisco Unified IP Phone
 CDP
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
 Dynamic Host Configuration Protocol chapter
Authentication on Cisco Unified IP Phones section
Dhcp
Communications Manager System Guide
 See the LLDP-MED and Cisco Discovery Protocol
White paper
Nologieswhitepaper0900aecd804cd46d.shtml
SIP
 Communications Manager Security Guide
Cisco Unified Communications Manager
System Guide
Related Topics
 Related Topic
Feature Overview
Configuring Telephony Features
 Understanding Security Features for Cisco Unified IP Phones
Providing Users with Feature Information
 Communications Manager
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
 Information
Overview of Supported Security Features
Feature Description
 Access section on
Security Profiles section on page 1-18for more information
 Configuration Menu section on
Understanding Security Profiles
Identifying Encrypted Phone Calls
Unified IP Phones section on page 1-21for more information
 Establishing and Identifying Secure Conference Calls
 Results of Action
Feature Used
Initiator’s Phone
 Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
 Security Restrictions
 Configuring Cisco Unified IP Phones in Cisco Unified CM
 Communications Manager Features and Services Guide
Configuration chapter in the Cisco Communications
Manager Administration Guide
Purpose For More Information
 Administration Guide
Communications Manager Administration Guide
Communications Manager Administration Guide, Cisco
Manager Administration Guide, IP Phone Services
 Unified Communications Manager
Communications Manager Administration Guide, End
Task Purpose For More Information
 Installing Cisco Unified IP Phones
See the Providing Power to the Cisco Unified IP Phone
See the Installing the Cisco Unified IP Phone section
See the Footstand section on
 Manager
Refer to Cisco Unified IP Phone 6921, 6941,
User Guide for Cisco Unified Communications
 User Guide Administration and System Guides
Terminology Differences
 Chapter Terminology Differences
 A P T E R
 Related Topic
 Providing Power to the Cisco Unified IP Phone
Understanding the Phone Startup Process, Network Setup Menu,
 Power Type Guidelines
Power Guidelines
Power Outage
 Understanding Phone Configuration Files
Obtaining Additional Information about Power
 Chapter Understanding Phone Configuration Files
 Resolving Startup Problems,
Understanding the Phone Startup Process
Purpose Related Topics
Adding Phones to the Cisco Unified CM Database
 Other information for the phone Contacting Cisco Unified CM
Requesting the Configuration File
Adding Phones to the Cisco Unified CM Database
 Administration Tool BAT updates information
Adding Phones with Auto-Registration
Requires MAC Method Address?
Taps
 Adding Phones with Cisco Unified CM Administration
Adding Phones with Auto-Registration and Taps
 Converting a New Phone from Sccp to SIP
Using Cisco Unified IP Phones with Different Protocols
Adding Phones with BAT
 Procedure
Deploying a Phone in an Sccp and SIP Environment
 Determining the MAC Address for a Cisco Unified IP Phone
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 Before You Begin
Network Requirements
 Network and Access Ports, Handset, Speakerphone, Headset,
Cisco Unified Communications Manager Configuration
Network and Access Ports
 Headset
Handset
Speakerphone
 Audio Quality
 Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
See the Headset section on page 3-3for supported
See the Adding Phones to the Cisco Unified CM
 Cisco Unified IP Phone 6921 and 6941 Cable Connections
 Cisco Unified IP Phone 6961 Cable Connections
 Cisco Unified IP Phone 6945 Cable Connections
 Reducing Power Consumption on the Phone
Footstand
 Cisco Unified IP Phone 6921
 199283
 Cisco
 Higher Viewing Angle
 Lower Viewing Angle
Mounting the Phone to the Wall
Verifying the Phone Startup Process
 Hold Mute Speaker
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
 Before You Begin
 Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone
 Displaying a Configuration Menu
Select Admin Settings
Press the Applications button
Unlocking and Locking Options, Editing Values,
 Editing Values
Network Setup Menu, IPv4 Setup Menu Options,
Unlocking and Locking Options
 Select
Network Setup Menu
Option Description To Change
 Configure both to auto-negotiate
Configuration
PC Vlan
System Enterprise Phone
 Discovery protocol, which should match the protocol
IPv4 Setup Menu Options
Device Phone Phone
 IPv4 Setup Menu Options
 Related Topics
 Security Configuration Menu
802.1X Authentication and Status
Device Phone Phone Configuration
Trust List Menu
 Choose Applications Admin Settings
Security Config 802.1X Authentication
Device Authentication
Settings Security Configuration
 Configuring Features, Templates, Services, and Users
 Set Builtin Bridge Enable to On
Feature Description Configuration Reference
Choose System Service Parameter and select
 Common Phone Profile
Configuration System Enterprise Phone
Configuration Device Device Settings
 Features and Services Guide, Cisco Call
Features and Services Guide, Call Display
Administration Guide, Directory Number
Forward Maximum Hop Count service parameter
 Services Guide, Call Park and Directed Call
Services Guide, Monitoring and Recording
Configuring the Phone to Support Call
Understanding Directory Numbers
 Extension Mobility chapter in the Cisco
Services Guide
Unified Communications Manager Features
 Services Guide, Cisco Web Dialer
CMC
 Services Guide, Immediate Divert
Services Guide, Do Not Disturb
 Administration Guide, Hunt Group
Feature, see the Cisco Unified Communications
Manager Features and Services Guide, Hold
 Communications Manager Feature
Services Guide, Intercom
Refer to Cisco Unified Communications
Manager System Guide, Cisco Unified IP
 Services Guide, Music On Hold
Features and Services Guide, Malicious
Administration Guide, Message Waiting
 Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
Unified IP Phone 6921, 6941, 6945,
 Overview of Supported Security Features
Administration Guide, Conference
Bridge Configuration
Creating Custom Phone Rings section
 Services
 Join and Direct Transfer Policy
Administration Guide, Time Period
Administration Guide, Cisco Voice-Mail
 Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Personal Directory consists of the following features
 Modifying Phone Button Templates
 Click Save
 Configuring Softkey Templates
 Feature Configuration 6961
Supported as a Softkey on Cisco
Unified IP Phone Softkey Template
DND
 Setting Up Services
 Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
 Click Save Selected/Changes
Click Add Selected
Enter the appropriate search criteria and click Find
 Specifying Options that Appear on the User Options Web Pages
 Configuring the Phone to Support Call Waiting
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 Customizing and Modifying Configuration Files
Customizing the Cisco Unified IP Phone
 Creating Custom Phone Rings
DistinctiveRingList File Format Requirements
 Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
 Configuring the Idle Display
 Field Description
Page
 Model Information Screen
Model Information Screen, Status Menu,
 Status Menu
Status Messages Screen
 Administration section on page 2-10for details
Network Setup Menu section on page 4-4for
Select Status Messages
Message Description Possible Explanation and Action
 Address. See the Network Setup Menu section
Network Setup Menu section on
If you are using DHCP, check the Dhcp server
On page 4-4for details on assigning a static IP
 Setup Menu section on page 4-4for details on
Menu section on page 4-4for details
 Network Statistics Screen
 Select Status Network Statistics
 Call Statistics Screen
Port IPv4
 Select Status
Select Call Statistics
Call Statistics screen displays these items
Voice Quality Metrics
 Security Configuration
MOS LQK
Voice stream
Cisco Unified IP Phone uses
 Security Configuration screen displays these items
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 Monitoring the Cisco Unified IP Phone Remotely
 Accessing the Web Page for a Phone
Http//IPaddress
 Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
 Network Setup
UDI
 Description
 Description
 Network Statistics
 Lldp
Number of Lldp TLVs that are not recognized on the phone
 Device Logs
Streaming Statistics
 Streaming Statistics Area Items
 Stream
 Configuring Settings on the Cisco Unified IP Phone chapter
 Troubleshooting and Maintenance
Resolving Startup Problems
 Chapter Resolving Startup Problems
 Identifying Error Messages
 Verifying DNS Settings
Choose Tools Control Center Feature Services
 Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Experiencing problems
 Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
Identifying Intermittent Network Outages
 Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
 Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
Checking Power Connection
 General Troubleshooting Tips
 Displaying these statistics
Summary Explanation
Locking Options section on page 4-3 for details
 To resolve this problem, re-enable the port from the switch
Halfduxcollisionexceedthreshold
 Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Operation Performing Explanation
 Monitoring the Voice Quality of Calls
 Troubleshooting Tips
Metric Change Condition
 Cisco Unified IP Phone Troubleshooting Resources
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
 Chapter Cleaning the Cisco Unified IP Phone
 Providing Information to Users Via a Website
 How Users Access a Voice Messaging System
 How Users Configure Personal Directory Entries
Installing the Synchronizer
 Configuring the Synchronizer
 Installing the Cisco Unified CM Locale Installer
Support for International Call Logging
 Appendix Support for International Call Logging
 Physical and Operating Environment Specifications
Specification Value or Range
 Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Pin Number Function
 Access Port Connector
Table C-3describes the access port connector pinouts
 Appendix Network and Access Port Pinouts
 Basic Phone Administration Steps
Example User Information for these Procedures
 Adding a User to Cisco Unified CM
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
 Example doe
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
 Appendix Configuring the Phone
 Appendix Configuring the Phone
 Performing Final End User Configuration Steps
Associate the user with the device
Choose User Management End User
Click Device Associations
 Installing the Wall Mount Kit for the Cisco
 Installing the Bracket
 Figure E-2 Mounting the Wall Bracket
 Figure E-3 Attaching the Phone Bracket
 Figure E-4 Preparing the Handset Hook
 Figure E-5 Attaching the Cables
 Figure E-6 Attaching the Phone to the Wall Bracket
 Appendix Installing the Bracket
 Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
 Package includes these items
Following figure shows the contents of the Wall Mount kit
Components
 Install Non-Lockable Wall Mount Kit for Phone
Before You Begin
 Figure F-4 Mount the Wall Bracket
 Figure F-5 Attach Phone Bracket
 Proceed to of Installing the Bracket, page E-2
Remove Phone from Non-Lockable Wall Mount
 Figure F-7
 Figure F-8
 Feature Support by Protocol for the Cisco
Protocol Features
 Appendix
 Sccp SIP
 Tool
 Barge Access port
Numerics
 Conference joining Configurable call forward display
Configuration file Creating
 Data Vlan Days Backlight Not Active Debug Display web
DistinctiveRingList.xml file format Divert
 Fast dials Address book Fast dial service
Feature buttons Applications
Contacts
Navigation Programmable line button
 Services URL button Hold button, description
Shared line Hold reversion
Speed dialing G-4 Host Name Time-of-Day Routing
Http
 IP address, troubleshooting 9-3IPv4 Configuration
SW Port Configuration
 Private Line Automated Ringdown Plar
Network Configuration web
Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
 Settings menu access
Sccp Secure conference 5-13,G-4
 Srst Srtp
Status messages Status Messages screen Status Messages web
Stream 1 web
LLDP-MED
 Vlan
Time zone update TLS Transfer
Transfer button, description
 Wideband codec XmlDefault.cnf.xml
IN-11
 IN-12