Text Part Number OL-23769-01
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N T E N T S
Footstand
Configuring Features, Templates, Services, and Users
Manager
How Users Obtain Support for the Cisco Unified IP Phone A-1
Viii
Chapter Description
Overview
Audience
Organization
Cisco Unified IP Phone 6900 Series
Related Documentation
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Document Conventions
Cisco Product Security Overview
Convention Description
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Information you must enter is in boldface screen font
You press the D key
An Overview of the Cisco Unified IP Phone
1describes the buttons on the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 6921, 6941, 6945,
Features on the Cisco Unified IP Phone
Cisco Unified IP Phone 6941
2describes the buttons on the Cisco Unified IP Phone 6941
Chapter
Features on the Cisco Unified IP Phone 6941
3describes the buttons on the Cisco Unified IP Phone
3shows the main components of the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
Networking Protocol Purpose Usage Notes
What Networking Protocols are Used?
CDP
Communications Manager System Guide
Dynamic Host Configuration Protocol chapter
Authentication on Cisco Unified IP Phones section
Dhcp
SIP
See the LLDP-MED and Cisco Discovery Protocol
White paper
Nologieswhitepaper0900aecd804cd46d.shtml
Related Topics
Communications Manager Security Guide
Cisco Unified Communications Manager
System Guide
Configuring Telephony Features
Feature Overview
Related Topic
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Topic Reference
Refer to the Troubleshooting Guide for Cisco Unified
Communications Manager
Feature Description
Overview of Supported Security Features
Information
Security Profiles section on page 1-18for more information
Access section on
Unified IP Phones section on page 1-21for more information
Configuration Menu section on
Understanding Security Profiles
Identifying Encrypted Phone Calls
Establishing and Identifying Secure Conference Calls
Initiator’s Phone
Feature Used
Results of Action
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Security Restrictions
Configuring Cisco Unified IP Phones in Cisco Unified CM
Purpose For More Information
Communications Manager Features and Services Guide
Configuration chapter in the Cisco Communications
Manager Administration Guide
Manager Administration Guide, IP Phone Services
Administration Guide
Communications Manager Administration Guide
Communications Manager Administration Guide, Cisco
Task Purpose For More Information
Communications Manager Administration Guide, End
Unified Communications Manager
See the Footstand section on
Installing Cisco Unified IP Phones
See the Providing Power to the Cisco Unified IP Phone
See the Installing the Cisco Unified IP Phone section
User Guide for Cisco Unified Communications
Refer to Cisco Unified IP Phone 6921, 6941,
Manager
Terminology Differences
User Guide Administration and System Guides
Chapter Terminology Differences
A P T E R
Related Topic
Understanding the Phone Startup Process, Network Setup Menu,
Providing Power to the Cisco Unified IP Phone
Power Outage
Power Guidelines
Power Type Guidelines
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Chapter Understanding Phone Configuration Files
Adding Phones to the Cisco Unified CM Database
Resolving Startup Problems,
Understanding the Phone Startup Process
Purpose Related Topics
Adding Phones to the Cisco Unified CM Database
Requesting the Configuration File
Other information for the phone Contacting Cisco Unified CM
Taps
Administration Tool BAT updates information
Adding Phones with Auto-Registration
Requires MAC Method Address?
Adding Phones with Auto-Registration and Taps
Adding Phones with Cisco Unified CM Administration
Adding Phones with BAT
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from Sccp to SIP
Deploying a Phone in an Sccp and SIP Environment
Procedure
Determining the MAC Address for a Cisco Unified IP Phone
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Network Requirements
Before You Begin
Network and Access Ports
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Speakerphone
Handset
Headset
Audio Quality
See the Adding Phones to the Cisco Unified CM
Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
See the Headset section on page 3-3for supported
Cisco Unified IP Phone 6921 and 6941 Cable Connections
Cisco Unified IP Phone 6961 Cable Connections
Cisco Unified IP Phone 6945 Cable Connections
Footstand
Reducing Power Consumption on the Phone
Cisco Unified IP Phone 6921
199283
Cisco
Higher Viewing Angle
Verifying the Phone Startup Process
Mounting the Phone to the Wall
Lower Viewing Angle
Configuring Security on the Cisco Unified IP Phone
Configuring Startup Network Settings
Hold Mute Speaker
Before You Begin
Configuration Menus on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
Unlocking and Locking Options, Editing Values,
Displaying a Configuration Menu
Select Admin Settings
Press the Applications button
Unlocking and Locking Options
Network Setup Menu, IPv4 Setup Menu Options,
Editing Values
Option Description To Change
Network Setup Menu
Select
System Enterprise Phone
Configure both to auto-negotiate
Configuration
PC Vlan
Device Phone Phone
IPv4 Setup Menu Options
Discovery protocol, which should match the protocol
IPv4 Setup Menu Options
Related Topics
Trust List Menu
Security Configuration Menu
802.1X Authentication and Status
Device Phone Phone Configuration
Settings Security Configuration
Choose Applications Admin Settings
Security Config 802.1X Authentication
Device Authentication
Configuring Features, Templates, Services, and Users
Choose System Service Parameter and select
Feature Description Configuration Reference
Set Builtin Bridge Enable to On
Configuration Device Device Settings
Configuration System Enterprise Phone
Common Phone Profile
Forward Maximum Hop Count service parameter
Features and Services Guide, Cisco Call
Features and Services Guide, Call Display
Administration Guide, Directory Number
Understanding Directory Numbers
Services Guide, Call Park and Directed Call
Services Guide, Monitoring and Recording
Configuring the Phone to Support Call
Unified Communications Manager Features
Services Guide
Extension Mobility chapter in the Cisco
CMC
Services Guide, Cisco Web Dialer
Services Guide, Do Not Disturb
Services Guide, Immediate Divert
Manager Features and Services Guide, Hold
Feature, see the Cisco Unified Communications
Administration Guide, Hunt Group
Manager System Guide, Cisco Unified IP
Communications Manager Feature
Services Guide, Intercom
Refer to Cisco Unified Communications
Administration Guide, Message Waiting
Features and Services Guide, Malicious
Services Guide, Music On Hold
Unified IP Phone 6921, 6941, 6945,
Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
Creating Custom Phone Rings section
Overview of Supported Security Features
Administration Guide, Conference
Bridge Configuration
Services
Administration Guide, Cisco Voice-Mail
Administration Guide, Time Period
Join and Direct Transfer Policy
Personal Directory consists of the following features
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Click Save
Configuring Softkey Templates
DND
Feature Configuration 6961
Supported as a Softkey on Cisco
Unified IP Phone Softkey Template
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Enter the appropriate search criteria and click Find
Click Add Selected
Click Save Selected/Changes
Specifying Options that Appear on the User Options Web Pages
Configuring the Phone to Support Call Waiting
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Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
DistinctiveRingList File Format Requirements
Creating Custom Phone Rings
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Configuring the Idle Display
Field Description
Page
Model Information Screen, Status Menu,
Model Information Screen
Status Messages Screen
Status Menu
Message Description Possible Explanation and Action
Administration section on page 2-10for details
Network Setup Menu section on page 4-4for
Select Status Messages
On page 4-4for details on assigning a static IP
Address. See the Network Setup Menu section
Network Setup Menu section on
If you are using DHCP, check the Dhcp server
Menu section on page 4-4for details
Setup Menu section on page 4-4for details on
Network Statistics Screen
Select Status Network Statistics
Port IPv4
Call Statistics Screen
Voice Quality Metrics
Select Status
Select Call Statistics
Call Statistics screen displays these items
Cisco Unified IP Phone uses
Security Configuration
MOS LQK
Voice stream
Security Configuration screen displays these items
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Monitoring the Cisco Unified IP Phone Remotely
Http//IPaddress
Accessing the Web Page for a Phone
Device Information
Disabling and Enabling Web Page Access
Choose Device Phone
UDI
Network Setup
Description
Description
Network Statistics
Number of Lldp TLVs that are not recognized on the phone
Lldp
Streaming Statistics
Device Logs
Streaming Statistics Area Items
Stream
Configuring Settings on the Cisco Unified IP Phone chapter
Resolving Startup Problems
Troubleshooting and Maintenance
Chapter Resolving Startup Problems
Identifying Error Messages
Choose Tools Control Center Feature Services
Verifying DNS Settings
Experiencing problems
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Identifying Intermittent Network Outages
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
Eliminating DNS or Other Connectivity Errors
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
General Troubleshooting Tips
Locking Options section on page 4-3 for details
Summary Explanation
Displaying these statistics
Halfduxcollisionexceedthreshold
To resolve this problem, re-enable the port from the switch
Operation Performing Explanation
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Metric Change Condition
Troubleshooting Tips
Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
Cisco Unified IP Phone Troubleshooting Resources
Chapter Cleaning the Cisco Unified IP Phone
Providing Information to Users Via a Website
How Users Access a Voice Messaging System
Installing the Synchronizer
How Users Configure Personal Directory Entries
Configuring the Synchronizer
Support for International Call Logging
Installing the Cisco Unified CM Locale Installer
Appendix Support for International Call Logging
Specification Value or Range
Physical and Operating Environment Specifications
Pin Number Function
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Table C-3describes the access port connector pinouts
Access Port Connector
Appendix Network and Access Port Pinouts
Example User Information for these Procedures
Basic Phone Administration Steps
Click Perform Full Sync Now
Adding a User to Cisco Unified CM
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Proceed to the section Configuring the Phone, page D-3
Configuring the Phone
Example doe
Appendix Configuring the Phone
Appendix Configuring the Phone
Click Device Associations
Performing Final End User Configuration Steps
Associate the user with the device
Choose User Management End User
Installing the Wall Mount Kit for the Cisco
Installing the Bracket
Figure E-2 Mounting the Wall Bracket
Figure E-3 Attaching the Phone Bracket
Figure E-4 Preparing the Handset Hook
Figure E-5 Attaching the Cables
Figure E-6 Attaching the Phone to the Wall Bracket
Appendix Installing the Bracket
ADA Non-Lockable Wall Mount Kit for 6900 Series
Cisco Unified IP Phone Non-Lockable Wall Mount
Components
Following figure shows the contents of the Wall Mount kit
Package includes these items
Before You Begin
Install Non-Lockable Wall Mount Kit for Phone
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach Phone Bracket
Remove Phone from Non-Lockable Wall Mount
Proceed to of Installing the Bracket, page E-2
Figure F-7
Figure F-8
Protocol Features
Feature Support by Protocol for the Cisco
Appendix
Sccp SIP
Tool
Numerics
Barge Access port
Configuration file Creating
Conference joining Configurable call forward display
DistinctiveRingList.xml file format Divert
Data Vlan Days Backlight Not Active Debug Display web
Navigation Programmable line button
Fast dials Address book Fast dial service
Feature buttons Applications
Contacts
Http
Services URL button Hold button, description
Shared line Hold reversion
Speed dialing G-4 Host Name Time-of-Day Routing
SW Port Configuration
IP address, troubleshooting 9-3IPv4 Configuration
Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
Network Configuration web
Private Line Automated Ringdown Plar
Sccp Secure conference 5-13,G-4
Settings menu access
LLDP-MED
Srst Srtp
Status messages Status Messages screen Status Messages web
Stream 1 web
Transfer button, description
Time zone update TLS Transfer
Vlan
IN-11
Wideband codec XmlDefault.cnf.xml
IN-12