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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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Chapter
Telephony Features Available for the Cisco Unified IP Phone
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921,
6941, and 6961 User Guide for Cisco Unified Communications Manager 8.5.
Note Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information on accessing and
configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.
For more information on the functions of a service, select the name of the parameter or the question mark
help button in the Service Parameter Configuration window.
Tab l e 5-1 Telephony Features for the Cisco Unified IP Phone
Feature Description Configuration Reference
Abbreviated dialing Allows users to speed dial a phone number by
entering an assigned index code (1-99) on the
phone keypad.
Note You can use Abbreviated Dialing while
on-hook or off-hook.
Users assign index codes from the User Options
web pages.
For more information, see the following:
• Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP
Phone Configuration.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone.
Agent Greeting Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such
as a customer call, before the agent begins the
conversation with the caller. The agent can
prerecord a single greeting or multiple ones as
needed.
When a customer calls, both the agent and the
customer hear the prerecorded greeting. The agent
can remain on mute until the greeting ends or
answer the call over the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, locate the IP Phone that you want to
configure. Scroll to the Device Information Layout
pane and set Built In Bridge to On or Default.
If Built In Bridge is set to Default, in the
Cisco Unified CM Administration application,
choose System > Service Parameter and select
the appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and
set Builtin Bridge Enable to On.
For more information, see the following:
• Cisco Unified Communications Manager
Features and Services Guide, Barge and
Privacy.
• Cisco Unified Communications Manager
System Guide, Cisco Unified IP Phone.
Any Call Pickup Allows users to pick up a call on any line in their
call pickup group, regardless of how the call was
routed to the phone.
For more information, see the Cisco Unified
Communications Manager Features and
Services Guide, “Call Pickup Configuration.”