Cisco Systems 6921 Feature Description Configuration Reference, Set Builtin Bridge Enable to On

Chapter

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 8.5.

Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.

For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.

Table 5-1	Telephony Features for the Cisco Unified IP Phone
Feature		Description	Configuration Reference
Abbreviated dialing		Allows users to speed dial a phone number by	For more information, see the following:
		entering an assigned index code (1-99) on the	• Cisco Unified Communications Manager
		phone keypad.
			Administration Guide, Cisco Unified IP
		Note You can use Abbreviated Dialing while	Phone Configuration.
		on-hook or off-hook.	• Cisco Unified Communications Manager
		Users assign index codes from the User Options	System Guide, Cisco Unified IP Phone.
		web pages.
Agent Greeting		Allows an agent to create and update a prerecorded	For more information, see the following:
		greeting that plays at the beginning of a call, such	• Cisco Unified Communications Manager
		as a customer call, before the agent begins the
			Features and Services Guide, Barge and
		conversation with the caller. The agent can
			Privacy.
		prerecord a single greeting or multiple ones as
			• Cisco Unified Communications Manager
		needed.
		When a customer calls, both the agent and the	System Guide, Cisco Unified IP Phone.
		customer hear the prerecorded greeting. The agent
		can remain on mute until the greeting ends or
		answer the call over the greeting.
		All codecs supported for the phone are supported
		for Agent Greeting calls.
		To enable Agent Greeting in the Cisco Unified CM
		Administration application, choose Device >
		Phone, locate the IP Phone that you want to
		configure. Scroll to the Device Information Layout
		pane and set Built In Bridge to On or Default.
		If Built In Bridge is set to Default, in the
		Cisco Unified CM Administration application,
		choose System > Service Parameter and select
		the appropriate Server and Service. Scroll to the
		Clusterwide Parameters (Device - Phone) pane and
		set Builtin Bridge Enable to On.
Any Call Pickup		Allows users to pick up a call on any line in their	For more information, see the Cisco Unified
		call pickup group, regardless of how the call was	Communications Manager Features and
		routed to the phone.	Services Guide, “Call Pickup Configuration.”

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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