Cisco Systems 6921 Resetting or Restoring the Cisco Unified IP Phone, Performing a Basic Reset

Chapter

Resetting or Restoring the Cisco Unified IP Phone

Resetting or Restoring the Cisco Unified IP Phone

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

•Performing a Basic Reset, page 9-12

•Performing a Factory Reset, page 9-12

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

Table 9-3describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Table 9-3	Basic Reset Methods
Operation		Performing	Explanation
Restart phone		Press the Services, Applications, or	Resets any user and network setup changes that you
		Directories button and then press **#**.	have made, but that the phone has not written to its
			Flash memory, to previously saved settings, then
			restarts the phone.
Reset Settings		To reset settings, press the Applications	Resets user and network setup settings to their
		button and choose Admin Settings > Reset	default values, and restarts the phone.
		Settings > Network.
		To reset the CTL file, press the Applications	Resets the CTL file.
		button and choose Admin Settings > Reset
		Settings > Security.

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:

•User configuration settings—Reset to default values

•Network setup settings—Reset to default values

•Call histories—Erased

•Locale information—Reset to default values

Before you perform a factory reset, ensure that the following conditions are met:

•The phone must be on a DHCP-enabled network.

•A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All.

Alternatively, you can also follow these steps:

	Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
9-12	OL-23769-01