Cisco Systems 6921 Address. See the Network Setup Menu section, Network Setup Menu section on

Chapter

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message		Description	Possible Explanation and Action
DHCP timeout		DHCP server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the DHCP
			server and the phone—Verify the network
			connections.
			• DHCP server is down—Check configuration of
			DHCP server.
			• Errors persist—Consider assigning a static IP
			address. See the “Network Setup Menu” section
			on page 4-4for details on assigning a static IP
			address.
DNS timeout		DNS server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the DNS server
			and the phone—Verify the network connections.
			• DNS server is down—Check configuration of
			DNS server.
DNS unknown host		DNS could not resolve the name of the	• Verify that the host names of the TFTP server or
		TFTP server or Cisco Unified	Cisco Unified Communications Manager are
		Communications Manager.	configured properly in DNS.
			• Consider using IP addresses rather than host
			names.
Duplicate IP		Another device is using the IP address	• If the phone has a static IP address, verify that
		assigned to the phone.	you have not assigned a duplicate IP address. See
			the “Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, check the DHCP server
			configuration.
Error update locale		One or more localization files could not	From Cisco Unified Operating System
		be found in the TFTPPath directory or	Administration, check that the following files are
		were not valid. The locale was not	located within subdirectories in the TFTP File
		changed.	Management:
			• Located in subdirectory with same name as
			network locale:
			–	tones.xml
			• Located in subdirectory with same name as user
			locale:
			–	glyphs.xml
			–	dictionary.xml
			–	kate.xml

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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