Cisco Systems 6921 Hold Reversion, Hunt Groups

62 OL-23813-01

Put a Call on Hold by Answering a New Call on Another Line

If your phone supports multiple lines, and you are already on a call when a new call rings, answering

the new call puts the first call on hold automatically.

To answer the new call in this case, press the flashing amber line button or the Answer softkey.

Determine if a Shared Line is on Hold

Look for a flashing red line button and the hold icon . When these indicators display, a call on the

shared line has been put on hold remotely by the other user.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

• Single ring, repeating at intervals

• Flashing amber line button

• Flashing message indicator on the handset

• Visual notification on the phone screen

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming

calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first

directory number in the hunt group is busy, the system hunts for the next available directory number

in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls,

and you can sign out of the group when you want to prevent calls from ringing on your phone.

Contents

Main Page Contents Page Page Page Page Page Page Page Your Phone Cisco Unified IP Phone 6921 Page Page Page Page Page Page Page Page Cisco Unified IP Phone 6941 Page Page Page Page Page Page Page Page Page Cisco Unified IP Phone 6945 Page Page Page Page Page Page Page Page Page Cisco Unified IP Phone 6961 Page Page Page Page Page Page Page Page Applications Phone Applications Services Access Services Call History View Call History View Call Record Details Filter Call History Dial From Call History Edit Number From Call History Clear Call History Delete Call Record From Call History Preferences Ring Tones Change Ringtone for a Line Contrast Adjust the Contrast Phone Information View Phone Information Administrator Settings Contacts Phone Contacts Corporate Directory Search for and Dial a Contact Search for and Dial a Contact While on a Call Personal Directory Personal Directory Options Sign In and Out of Personal Directory Add a Personal Directory Entry Search for an Entry in Personal Directory Dial a Number from Personal Directory Delete a Personal Directory Entry Edit a Personal Directory Entry Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Place a Call Using a Fast-Dial Code Delete a Fast-Dial Code Messages Voice Messages Personalize Your Voicemail Check for Voice Messages Page Calling Features Feature Buttons and Softkeys Agent Greeting Auto Answer Auto Answer with Your Headset Auto Answer with Your Speakerphone Call Back Set up a Call Back Notification Call Forward All Forward Calls on a Primary Line Call Park Park and Retrieve a Call Using Park Park and Retrieve a Call Using Manual Directed Call Park Call Pickup Answer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Group Pickup and a Phone Number Answer a Call Using Other Pickup Call Waiting Respond to a Call Waiting Notification cBarge Add Yourself to a Conference on a Shared Line Codes Conference Add Another Party to Your Call to Create a Conference Divert Do Not Disturb Turn DND On and Off Extension Mobility Enable Extension Mobility Fast Dial Place a Call Using Fast Dial Hold Hold and Resume a Call Swap Between Held and Active Calls on Multiple Lines Hold Reversion Respond to a Hold Reversion Notification Hunt Groups Sign In and Out of a Hunt Group Intercom Place an Intercom Call Receive an Intercom Call Line Status Malicious Call Identification Icon Indicator Trace a Suspicious Call Meet Me Host a Meet-Me Conference Join a Meet-Me Conference Mobile Connect Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone Switch an In-Progress Call on Your Desk Phone to a Mobile Phone Switch an In-Progress Call From a Mobile Phone to Your Desk Phone Monitor and Record Mute Mute Your Phone On-hook Dialing Dial a Number On-hook Privacy Enable Privacy on a Shared Line Quality Reporting Tool Report Problems on Your Phone Redial Redial a Number Shared Lines Speed Dial Place a Call with a Speed-Dial Button Transfer Transfer a Call to Another Number Use Direct Transfer to Connect Calls Across Lines Swap Between Calls Before Completing a Transfer Web Dialer Use Web Dialer with Cisco Directory Use Web Dialer with Another Online Corporate Directory Set Up, View, or Change Web Dialer Preferences Sign Out of Web Dialer User Options User Options Web Pages Sign In and Out of User Options Web Pages Device Select a Device From the User Options Web Pages Customize Do Not Disturb Options Line Settings Set Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per Line Change or Create a Line Text Label for Your Phone Display Speed Dial on the Web Set Up Speed-Dial Buttons Set Up Speed-Dial Codes Phone Services Subscribe to a Service Search for Services Change or End Services Change a Service Name Add a Service to an Available Programmable Feature Button User Settings Change Your Browser Password Change Your PIN Change the Language for Your User Options Web Pages Change the Language for Your Phone Display Directory Personal Address Book Add a New PAB Entry Search for a PAB Entry Edit a PAB Entry Delete a PAB Entry Fast Dials Assign a Feature Button for Fast Dial Assign a Fast Dial Code to a PAB Entry Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry Search for a Fast Dial Entry Edit a Fast Dial Phone Number Delete a PAB Entry Mobility Settings Add a New Remote Destination Create an Access List Plugins Page FAQs and Troubleshooting Frequently Asked Questions Troubleshooting Tips Conference Problem: Conference Button and Softkey Unresponsive Personal Directory Problem: Cannot Sign In to Personal Directory Shared Lines Problem: No Caller ID on Remote Hold User Options Problem: Cannot Access User Options Web Pages Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power Outage External Devices Cisco Product Security Accessibility Features Additional Information Page Page Page Index A B C Page D E F G H I K L M N O P Q R S T U V W