Calling Features
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 67
Monitor and Record
The Monitoring and Recording feature allows you to monitor and record calls if desired. Your system
administrator enables this feature, which can be set up for automatic recording of all calls or recording
of calls on a per-call basis.
Users may hear notification tones during call monitoring and recording. By default, the person who
monitors the call and records it (if also configured) does not hear the notification tones.
For more information, see your system administrator.
Mute
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can
hear other parties on the call but they cannot hear you.
Mute Your Phone
1. Press the Mute button to turn Mute on.
Visual confirmation displays.
2. Press the Mute button again to turn Mute off.
On-hook Dialing
On-hook dialing allows you to enter a phone number before getting a dial tone and to complete the
call by going off-hook.
Dial a Number On-hook
1. Enter or speed-dial a phone number.
2. Go off-hook.
Plus Dialing
Plus Dialing allows you to press and hold the “*” key for at least 1 second to add a plus “+” sign as
the first digit in a phone number for international dialing. It applies both for on-hook or off-hook
dialing.
After the + sign has been added to phone numbers, users can go into directories, such as received calls
and call history, and select and dial one of these entries with the + sign without having to add digits
for international calls.