Call Back, Call Forward All | Cisco Systems 6921 specs

Calling Features

Call Back

Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available.

Set up a Call Back Notification

1.Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone.

2.Press the Exit softkey to return to the main screen, if desired. Your phone alerts you when the line is free.

3.Press the Dial softkey to place the call again, if desired.

Call Forward All

Call Forward All allows you to forward calls on your phone to another number.

For your primary line, you can set up Call Forward All directly on your phone. For all other lines—or to access Call Forward All remotely—go to your User Options web pages.

There are two types of call forwarding features that your system administrator might set up on your phone:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.

When forwarding calls from your phone:

•Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

•Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

•Your system administrator can set up other call forward options that:

–Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded.

–Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

Related Topics

Set Up Call Forwarding Per Line, page 75

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

53

Image 63

Cisco Systems 6921 manual Call Forward All, Set up a Call Back Notification

Contents

For Cisco Unified IP Phone 6921, 6941, 6945, Page Contents Messages Voice Messages Calling Features Mute On-hook Dialing Dial a Number On-hook67 Plus Dialing Fast Dials FAQs and Troubleshooting OL-23813-01 Phone Connections Cisco Unified IP Phone 192762 Buttons and Hardware OL-23813-01 Phone Screen Footstand Higher Viewing Angle Lower Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 192762 192526 Your Phone OL-23813-01 Phone Screen 194407 Higher Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 199282 Buttons and Hardware Your Phone OL-23813-01 Phone Screen 199283 Higher Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen Cisco Higher Viewing Angle Handset Rest 192897 Call History ServicesAccess Services Phone Applications Dial From Call History View Call HistoryView Call Record Details Filter Call History Delete Call Record From Call History Clear Call History Preferences Ring TonesContrast Administrator Settings Phone InformationView Phone Information Phone Contacts Corporate DirectorySearch for and Dial a Contact Search for and Dial a Contact While on a Call Personal Directory Sign in to Personal Directory Personal Directory Options Dial a Number from Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Fast-Dial Codes with Personal Directory Voice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Feature Buttons and Softkeys Calling Features Auto Answer with Your Speakerphone Agent GreetingAuto Answer Auto Answer with Your Headset Set up a Call Back Notification Call BackCall Forward All Park and Retrieve a Call Using Park Call ParkForward Calls on a Primary Line Call Pickup Park and Retrieve a Call Using Manual Directed Call Park Answer a Call Using Other Pickup Answer a Call Using PickupAnswer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Group Pickup and a Phone Number Respond to a Call Waiting Notification Call WaitingCBarge Codes Add Another Party to Your Call to Create a Conference Place a Call Using a Client Matter CodePlace a Call Using a Forced Authorization Code Conference Divert Turn DND On and Off Enable Extension MobilityDo Not Disturb Extension Mobility Hold and Resume a Call Place a Call Using Fast DialFast Dial Hold Determine if a Shared Line is on Hold Hold ReversionHunt Groups Put a Call on Hold by Answering a New Call on Another Line Place an Intercom Call IntercomLine Status Sign In and Out of a Hunt Group Malicious Call Identification Line Status Indicators Host a Meet-Me Conference Meet MeMobile Connect Trace a Suspicious Call Select Send call to mobile Plus Dialing Monitor and RecordMute On-hook Dialing Quality Reporting Tool Enable Privacy on a Shared LineReport Problems on Your Phone Privacy Redial a Number RedialShared Lines Speed Dial Transfer a Call to Another Number TransferPlace a Call with a Speed-Dial Button Place a Call with a Speed-Dial Code Use Web Dialer with Cisco Directory Web DialerUse Direct Transfer to Connect Calls Across Lines Swap Between Calls Before Completing a Transfer Applications button Phone Information Set Up, View, or Change Web Dialer PreferencesUse Web Dialer with Another Online Corporate Directory Sign Out of Web Dialer Sign In and Out of User Options Web Pages User Options Web Pages Device Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Select Line Settings Line SettingsSet Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Speed Dial on the Web Phone ServicesSet Up Speed-Dial Buttons Set Up Speed-Dial Codes Select Phone Services Subscribe to a ServiceSearch for Services Change or End Services Add a Service to an Available Programmable Feature Button User SettingsChange Your Browser Password Change a Service Name Change the Language for Your Phone Display DirectoryChange Your PIN Change the Language for Your User Options Web Pages Edit a PAB Entry Personal Address BookAdd a New PAB Entry Search for a PAB Entry Assign a Fast Dial Code to a PAB Entry Assign a Feature Button for Personal Address BookAssign a Feature Button for Fast Dial Fast Dials Edit a Fast Dial Phone Number Search for a Fast Dial Entry Mobility Settings Select User Options Mobility Settings Remote DestinationsAdd a New Remote Destination Create an Access List Select User Options Mobility Settings Access ListsPlugins Select User Options Plugins Access Plugins Conference Frequently Asked QuestionsTroubleshooting Tips Solution Shared Lines Problem Meet-Me Conference Busy Tone User Options Problem Cannot Access User Options Web Pages Safety and Performance Information Power OutageExternal Devices Accessibility Features Cisco Product SecurityAdditional Information OL-23813-01 Cisco One-Year Limited Hardware Warranty Terms Warranty OL-23813-01 Index OL-23813-01 Page CMC Page 100 101 102 103 104 105 106 107 108 OL-23813-01