Networking
Tro u b l e s h o o t i n g
Cisco ISA500 Series Integrated Security Appliances Administration Guide 185
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STEP 9 If you want to bypass the portal for certain IP addresses, add them in the
Advanced Settings > Open Domains area.
a. Click Add.
b. Enter the IP address or domain name in the Domain field.
c. Click OK to save your settings.
STEP 10 Click Save to apply your settings.
Troubleshooting
Problem 1: User is not red irected to por tal page when i nternal web aut hentication
type is chosen.
Solution: Either of the following could resolve the problem:
• Check the device is connected to Captive Portals wireless network and the
IP address is assigned to the device.
• Check Web Authentication Type is selected as Internal or Internal, no auth
with accept button.
• Check the TCP ports on which HTTP requests are sent are added under
Monitored HTTP Ports under Advanced Settings on Captive Portal page.
Problem 2: User is n ot redirec ted to por tal page wh en interna l web auth enticatio n
type is chosen.
Solution: Either of the following could resolve the problem:
• Check the device is connected to Captive Portals wireless network and the
IP address is assigned to the device. .
• Check Web Authentication Type is selected as External or External, no auth
with accept button.
• Check the TCP ports on which HTTP requests are sent are added under
Monitored HTTP Ports under Advanced Settings on Captive Portal page.
• Check the connectivity of Web-server from ISA500.
• Web-server should be able to accessed by the devices on the Captive
Portal wireless network. In other words, the firewall rules associated with