Cisco Systems OL-19470-01 manual Using IP Phone Outage Status Changes Reports, 13-20

Chapter 13 Generating Audio Phone and Video Phone Reports

Using Audio Phones and Applications Reports

Using IP Phone Outage Status Changes Reports

IP Phone Outage Status reports supply information for phones that have undergone a status change during the previous 1 to 30 days.

The IP Phone Audit report provides a summary of all of these changes (see Using the IP Phone Audit Report, page 13-22). Additional IP Phone Outage Status reports focus on particular types of changes, as shown in the following table.

Phone Status Change	Details in this Report…
Connection—Connected to a	Using the IP Phone Move Report, page 13-21
different switch or switch port
Duplicate IP address or MAC address	Using the Duplicate MAC/IP Address Report, page 13-26
Extension number change	Using the Extension Number Changes Report, page 13-24
Registration with Cisco Unified
Communications Manager:
• Registered to a different Cisco	Using the IP Phone Move Report, page 13-21
Unified Communications
Manager	Using the Suspect Phone Report, page 13-25
• Not registered
• Attempted to register and failed
Removed	Using the Removed IP Phones Report, page 13-23

Understanding the Time Period Covered by Phone Status Changes Reports

When you generate an IP Phone Outage Status or Video Phone Status Changes report, your results can be affected by the time zones in which each of following resides:

•Your client system—Operations Manager calculates the time period (previous 24 hours through previous 7 to 30 days, depending on the report) for Phone Status Changes reports based on the date and time on your client system.

•Operations Manager system—Operations Manager records some audits, such as extension number changes, based on the time that the change is detected on the Operations Manager system.

•Cisco Unified Communications Manager—Operations Manager records some audits, such as phone moves, based on the time on Cisco Unified Communications Manager that changes were detected.

If any of these systems is not in the same time zone as your system, you must take the time zone difference into account when you generate and view Phone Status Changes reports.

Tip If the audit date and time on the Operations Manager system is inconsistent with those shown in the IP Phone Outage Status or Video Phone Status Changes report, make sure that all Cisco Unified Communications Managers in the network are set to synchronize.

	User Guide for Cisco Unified Operations Manager
13-20	OL-19470-01