Cisco Systems OL-19470-01 manual Generating Audio Phone and Video Phone Reports, 13-1

C H A P T E R 13

Generating Audio Phone and Video Phone

Reports

An IP phone has a physical relationship with a switch and a logical relationship with a Cisco Unified Communications Manager. Phone reports provide a combined view of both of these relationships, making it easy for you to track and resolve IP phone and video phone problems. Operations Manager collects phone inventory data as scheduled (see Working with IP Phone Discovery, page 16-40) and collects additional data every 5 minutes to determine whether phone status has changed. Audio Phones and Applications reports provide detailed phone inventory and status information. If you have the required software license, you can also view similar reports for video phones.

This section includes the following topics:

•Using Audio Phones and Applications Reports, page 13-1

•Understanding IP Phone Movement Tracking, page 13-28

•Understanding Phone Polling, page 13-28

•Using Video Phones Reports, page 13-28

•Viewing Other Reports, page 13-47

Using Audio Phones and Applications Reports

Note Audio Phones and Applications reports do not include data for video phones. See Using Video Phones Reports, page 13-28.

Audio Phones and Applications reports provide inventory and IP status change reports:

•Inventory reports—Provide detailed IP phone data, reflecting the current status of IP phones in your network. These reports enable you to search for a few phones, list a specific set of phones—such as phones connected to a switch, phones in SRST mode and phones that are CTI applications—or view all phones and lines:

–Search—Use Search to view information for a few IP phones or a single IP phone; search enables you to find phones using all or part of an extension number, IP address, or MAC address. See Searching for IP Phones, page 13-3.

	User Guide for Cisco Unified Operations Manager
OL-19470-01		13-1