Dell T310 owner manual Troubleshooting a Tape Backup Unit

Troubleshooting a Tape Backup Unit

1Try using a different tape cartridge.

2Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.

3Reinstall the tape-backup software as instructed in the tape-backupsoftware documentation.

4For external tape drives, ensure that the tape drive’s interface cable is fully connected to the external port on the controller card. For internal tape drives, check the cable connections:

a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

b Open the system. See "Opening the System" on page 85. c Reseat the controller card in the expansion card slot.

d Ensure that the tape drive's interface cable is fully connected to the tape drive and to the connector on the controller card (SAS or SCSI) or the SATA connector on the system board.

e Ensure that a power cable is properly connected to the drive and to the power distribution board.

f Close the system. See "Closing the System" on page 86.

g Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

5Run the appropriate online diagnostics tests. See "Using Online Diagnostics" on page 165.

If you cannot resolve the problem, see "Getting Help" on page 177.

Troubleshooting Your System

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