Contacting Your Dealer, Hardware Reset | Draytek 5500 Series

Hardware Reset

While the router is running (ACT LED blinking), press the Factory Reset button and hold for more than 5 seconds. When you see the ACT LED blinks rapidly, please release the button. Then, the router will restart with the default configuration.

After restore the factory default setting, you can configure the settings for the router again to fit your personal request.

6.6 Contacting Your Dealer

If the router still cannot work correctly after trying many efforts, please contact your dealer for further help right away. For any questions, please feel free to send e-mail to support@draytek.com.

242	VigorPro5500 Series User’s Guide

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Draytek 5500 Series manual Contacting Your Dealer, Hardware Reset

Contents

VigorPro 5500 Series Unified Security Firewall User’s Guide Safety Instructions and Approval Instructions European Community Declarations Regulatory Information Table of Contents 100 171 211 Trouble Shooting 235 Page Web Configuration Buttons Explanation LED Indicators and Connectors For VigorPro LED For VigorPro 5500G Wlan Isdn For VigorPro 5500Gi Interface Description Hardware Installation Internet VigorPro5500 Series User’s Guide Configuring Basic Settings Changing Password Now, the Main Screen will pop up Quick Start Wizard PPPoE VigorPro5500 Series User’s Guide Pptp Static IP Dhcp Online Status Displays the IP address of the default gateway Online status for Dhcp Saving Configuration This page is left blank What are Public IP Address and Private IP Address WANBasics of Internet Protocol IP Network Get Your Public IP Address from ISP Physical Mode General SetupEnable Display Name Physical Type Load Balance ModeActive Mode Negotiation for determined by the system Index Internet AccessAccess Mode Details Details Page for PPPoE Details Page for Static or Dynamic IP Keep WAN SettingsDhcp Client Connection DNS Server IP Address Details Page for Pptp Pptp SetupPPP Setup Assignment Load-Balance Policy MAC address for the router Protocol WAN Interface Src IP Start Binding WANDest Port End LAN Basics of LAN What is Static Route What is Routing Information Protocol RIPWhat are Virtual LANs and Rate Control 1st IP Address 1st Subnet Mask For IP Routing Usage Subnet Dhcp Server ConfigurationRelay Agent 1st subnet/2nd subnet Specify which subnet that Static Route DNS Server Add Static Routes to Private and Public Networks VigorPro5500 Series User’s Guide Vlan Strict Bind DisableBind IP to MAC ARP Table NAT Port Redirection Public Port Service NamePrivate IP Private Port Active DMZ Host True… Choose PC WAN Interface Open PortsComment Local IP Address Start Port Enable Open PortsLocal Computer End Port Set to Factory Default Clear all profiles Objects SettingsIP Object Address Type AllowedInterface Choose a proper interface WAN, LAN or Any Start IP Address Available IP Objects IP GroupSelected IP Objects Service Type Object Service Type Group Name Available Service Type Objects Selected Service Type CSM Profile Profile Name Basics for Firewall FirewallFirewall Facilities IP Filters Stateful Packet Inspection SPI Denial of Service DoS Defense Content Security Management CSMContent Filtering Web Filtering Anti-Virus and Anti-Intrusion Data Filter Content SecurityCall Filter Filter Move Up/Down Filter SetupFilter Rule Next Filter Set Direction Check to enableFilter Rule Comments Source/Destination IP Service Type Example VigorPro5500 Series User’s Guide DoS Defense Block Smurf Block IP optionsBlock Land Block trace router VigorPro5500 Series User’s Guide White List pass those URL Content FilterControl Matching keyword Inside to outside world to protect the local users privacy Zip, rar, .arj, .ace, .cab, .sitExe, .com, .scr, .pif, .bas, .bat, .inf, .reg Files downloading from web pages. Accordingly, files with Web Content Filter Service Basic SetupAnti-Intrusion Advanced Setup Type links Here and enable the SysLog Access Setup from SystemMaintenance Syslog/Mail Alert Severity Action Profile Setting Anti-Virus Enable Log Enable Virus ScanSyslog/Mail Alert Virus List File Pattern List Detailed View for Anti-Virus Destroy the file if the file Default ActionEnable Syslog/Mail Alert Name is over length For Default Action For default action Anti-Spam Service ActivationMessage Choose Protocol to Scan Timeout or NetworkProblem Spam Activating Anti-Spam CancelBandwidth Management Clear Sessions Limit Bandwidth Limit Default TX limitDefault RX limit Set in that web TX limit Quality of ServiceRX limit General Setup for WAN Interface Reserved bandwidth to upstream speed and reserved Enable UDP BandwidthReserved Bandwidth Ratio Bandwidth to downstream speed ManagementQuality of Service Edit the Class Rule for QoS Remote Address Local AddressDiffServ CodePoint Edit the Service Type for Class Rule Port Configuration Dynamic DNS Enable the Function and Add a Dynamic DNS AccountApplications Index WAN Interface Service Provider Force UpdateEnable Dynamic Login Name Schedule Disable the Function and Clear all Dynamic DNS AccountsSet to Factory Default Delete a Dynamic DNS Account Start Date yyyy-mm-dd Enable Schedule SetupIdle Timeout Start Time hhmm Destination Port RadiusServer IP Address Shared Secret UPnP Cant work with Firewall Software MAC Address Wake On LANWake by Wake Up VPN and Remote Access Remote Access Control PPP General Setup IPSec General Setup IPSec Peer Identity IPSec Security Method 107 Remote Dial-in User User IPSec Tunnel Enable this accountSpecify Remote Node Check to enable callback budget control -By default, Medium -Authentication Header AH means data will beCheck to enable Callback function -Enables the callback User Name LAN to LAN VPN Connection Through Enable this profileCall Direction PPP Authentication Enable Ping to keep aliveEnable Ping to Keep Alive is used to handle abnormal Ping to the IP Medium AH Authentication Header means data will be IKE AuthenticationVPN and Remote Access IPSec Peer Identity 3DES without Authentication -Use triple DES encryption For i models only Perfect Forward Secret PFS- The IKE Phase 1 key will beProvide Isdn Number to Remote- In the case that Allowed Dial-In Type Specify Clid or Remote Profiles set in the VPN and Remote Access IPSec PeerCheck to enable Callback function-Enables the callback VPN Gateway Change default route to this VPN tunnel From first subnet to remote network, you have to do Dial Connection ManagementRefresh Seconds Local Certificate Certificate ManagementGenerate Import View Trusted CA Certificate Isdn Certificate BackupBasic Concept General Settings Require ISP Callback Cbcp If your ISP supports PPP/MP SetupDial to Single/Dual ISPs Call Control Check Yes and enter the IP address in the field of Fixed IP Common SettingsMethod Ipcp Function. Require ISP Callback Cbcp If your ISP Secondary ISP Setup ISP Name Enter the secondary ISP name Primary ISP Setup ISP Name Enter your ISP namePassword Enter the password provided by your ISP Your ISP Virtual TA Virtual TA Server Install a Virtual TA ClientVirtual TA User Profiles MSN Configuration Configure a Virtual TA Client/ ServerUser Profile Call Control Setup Call Control Basic Setup Basic Concepts Wireless LANSecurity Overview Example Enable Wireless LAN Mixed 11b+11g+SuperG The radio can support Hide Ssid ChannelLong Preamble Security Access Control Enable Access Control Attribute MAC Address FilterClear All 14.5 WDS Choose the mode for WDS setting. Disable mode will not AP Discovery Into Access Control Station List Vlan Wired VlanStation Rate Control P1 P4 Wireless VlanVLAN0-3 Login ID Wvlan How can you wireless client access into Internet? Vlan Cross Setup WVLAN0-15 Upload Rate Wireless Rate ControlDownload Rate System Maintenance System Status Old Password Administrator PasswordDefault Gateway New Password Configuration Backup Backup the Configuration Restore Configuration Syslog/Mail Alert Mail To AuthenticationReturn-Path Time and Date Management Manager Host IP Reboot SystemTrap Timeout Trap Community Firmware Upgrade Signature Upgrade License Oad message Upgrade Manually Authentication/downlSignature Automatically Decoded Format DiagnosticsDial-out Trigger Address, the protocol and length of the package Routing Table ARP Cache Table NAT Sessions Table Dhcp TableLeased Time Wireless Vlan Online Station Table Ping through Ping DiagnosisPing to Data Flow Monitor Order by RX rate kbps Traffic GraphTX rate kbps Sessions Trace Route Trace through Registration for the Router Creating and Activating an Account from VigorPro Website 172 173 174 175 176 177 178 179 From System Maintenance Signature Upgrade Registering Your Vigor Router 181 182 From Anti-SpamProfile Setting 184 Activating Anti-Virus/Anti-Intrusion/Anti-Spam Service For Anti-Virus and Anti-Intrusion Service 186 187 Transfer RenameBack 189 For Anti-Spam Service Getting 30 Days of Free Charge 191 192 193 Upgrade License for Anti-Spam 195 196 197 Applying a New License for Anti-Intrusion/Anti-Virus 199 200 201 202 Add License 204 Backup and Upgrade Signature for Anti-Intrusion/Anti-Virus Time for Download Switching between DT-DT and DT-KLTime for Backup Time for Import 207 208 Enabling Anti-Virus/Anti-Intrusion/Anti-Spam 210 Application and Examples 212 213 214 215 216 217 Settings in VPN Router in the enterprise office 219 Settings in the remote host 221 QoS Setting Example Go to Bandwidth ManagementQuality of Service 223 224 LAN Created by Using NAT 226 Upgrade Firmware for Your Router 228 Request a certificate from a CA server on Windows CA Server Go to Certificate Management and choose Local Certificate 231 232 233 Time and Date to reset current time of the router first Trouble Shooting Checking If the Hardware Status Is OK or Not For Windows For MacOs Pinging the Router from Your Computer For MacOs Terminal Checking If the ISP Settings are OK or Not For PPPoE Users For Static/Dynamic IP Users Software Reset Backing to Factory Default Setting If NecessaryFor Pptp Users Hardware Reset Contacting Your Dealer