Edirol UA-20 owner manual Troubleshooting, Problems related to the USB driver

Troubleshooting

Troubleshooting

If an unexpected problem occurs while using the UA-20, read this chapter first. It contains numerous tips for resolving problems.

If you are using Windows or Macintosh for the first time, and as a result find it difficult to follow the procedural explanations, please refer to the manuals that came with your computer or operating system.

Problems common to Windows and Macintosh

Problems occurring only in Windows

Problems occurring only in Macintosh

Problems related to the USB driver

An “Unknown driver found” dialog box appears, and you are unable to install the driver

“Find new hardware wizard” does not execute automatically

“Find new hardware wizard” ends before the process is completed

•It may take about 15 seconds (or more) after the USB cable is connected for the UA-20 to be detected.

•Is the USB cable connected correctly?

Make sure that the UA-20 and your computer are correctly connected via a USB cable.

•Is USB enabled on your computer?

Refer to the operation manual for your computer, and make sure that USB is enabled.

•It has been found that in some cases, not all of the Windows 98 files required to support audio via USB are installed when a computer is shipped.

Please contact the manufacturer of your computer.

66