Emerson Epsilon Eb Digital Servo Drive Customer Service, Website and Email, Technical Support

Customer Service

Control Techniques

12005 Technology Drive

Eden Prairie, Minnesota 55344-3620 U.S.A.

Telephone: (952) 995-8000 or (800) 397-3786

It is Control Techniques’ goal to ensure your greatest possible satisfaction with the operation of our products. We are dedicated to providing fast, friendly, and accurate assistance. That is why we offer you so many ways to get the support you need. Whether it’s by phone, fax or modem, you can access Control Techniques support information 24 hours a day, seven days a week. Our wide range of services include:

FAX (952) 995-8011

You can FAX questions and comments to Control Techniques. Just send a FAX to the number listed above.

Website and Email www.emersonct.com

Website: www.emersonct.com

Email: info@emersonct.com

If you have Internet capabilities, you also have access to technical support using our website. The website includes technical notes, frequently asked questions, release notes and other technical documentation. This direct technical support connection lets you request assistance and exchange software files electronically.

Technical Support (952) 995-8033 or (800) 397-3786

Email: service@emersonct.com

Control Techniques’ “Motion Made Easy” products are backed by a team of professionals who will service your installation wherever it may be. Our technical service center in Eden Prairie, Minnesota is ready to help you solve those occasional problems over the telephone. Our technical service center is available 24 hours a day for emergency service to help speed any problem solving. Also, all hardware replacement parts, should they ever be needed, are available through our service organization.

When you call, please be at your computer, have your documentation in hand, and be prepared to provide the following information:

•Product version number, found by choosing About from the Help menu.

•The type of controller or product you are using.

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