Emerson B-106-300NH instruction manual Returning Equipment to the Factory

World Class 3000

Instruction Manual

Appendix J Rev. 1.1 June 1995

RETURNING EQUIPMENT TO THE FACTORY

J-10If factory repair of defective equipment is re- quired, proceed as follows:

a.Secure a return authorization number from a Rosemount Analytical Sales Office or Representative before returning the equip- ment. Equipment must be returned with complete identification in accordance with Rosemount instructions or it will not be accepted.

In no event will Rosemount be responsible for equipment without proper authorization and identification.

b.Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to insure that no additional damage will occur during shipping.

c.In a cover letter, describe completely:

1.The symptoms from which it was de- termined that the equipment is faulty.

2.The environment in which the equip- ment has been operating (housing, weather, vibration, dust, etc.).

3.Site from which equipment was removed.

4.Whether warranty service or non- warranty service is requested.

5.Complete shipping instructions for re- turn of equipment.

6.Reference the return authorization number.

d.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in Rosemount Re- turn Authorization, prepaid, to:

Rosemount Analytical Inc. RMR Department

1201 N. Main Street Orrville, Ohio 44667

If warranty service is requested, the defec- tive unit will be carefully inspected and tested at the factory. If failure was due to conditions listed in the standard Rosemount warranty, the defective unit will be repaired or replaced at Rosemount's option, and an operating unit will be returned to the cus- tomer in accordance with shipping instruc- tions furnished in the cover letter.

For equipment no longer under warranty, the equipment will be repaired at the factory and returned as directed by the purchase order and shipping instructions.

J

Rosemount Analytical Inc. A Division of Emerson Process Management Appendices J-13