Instruction Manual
IM-106-910Xi, Original Issue November 2010
Xi Advanced Electronics
Appendix C Return of Material
RETURNING MATERIAL
If factory repair of defective equipment is required, proceed as follows:
1.Secure a return authorization number from a Emerson Process Management Sales Office or representative before returning the equipment. Equipment must be returned with complete identification in accordance with Emerson Process Management instructions or it will not be accepted.
In no event will Emerson Process Management be responsible for equipment returned without proper authorization and identification.
Observe proper ESD handling and packaging precautions when returning individual circuit boards.
2.Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to ensure that no additional damage will occur during shipping. When returning individual circuit boards, observe proper ESD precautions.
3.In a cover letter, describe completely:
a.The symptoms from which it was determined that the equipment is faulty.
b.The environment in which the equipment has been operating (housing, weather, vibration, dust, etc.).
c.Site from which equipment was removed.
d.Whether warranty or nonwarranty service is requested.
e.Complete shipping instructions for return of equipment.
f.Reference the return authorization number.
4.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in Emerson Process Management Return Authorization, prepaid, to:
Emerson Process Management RMR Department
Daniel Headquarters 11100 Britmore Park Drive Houston, TX 77041
http://www.raihome.com
