Page
Page
 HP LaserJet 3100/3150 Product
 Copyright Information
Warranty
 Contents
 Functional overview
 Troubleshooting
 Parts and diagrams
 Figures
Contents-7
 Fuser pressure plate removal 114
Page
Page
 Tables
Contents-11
Page
 Product Information
Chapter contents
 Introduction
 Product features Feature Description
Product features
 Product specifications
Physical specifications Category Specification
Performance specifications Category Specification
 Power specifications Category Specification
Operating acoustical emissions per ISO 9296 specifications
Skew specifications
 Model and serial numbers
Model number C3948A
Model number C4256A
 Document scanner path
Product overview
 Printer path 1
 Printer path 2
 Rear view
 Transportation
Safety
Laser safety statement
Regulatory information
 Varning
Laser statement for Finland
Luokan 1 laserlaite Klass 1 Laser Apparat
Varoitus
 FCC part 68 requirements
FCC regulations
 RJ11C
 Telephone consumer protection act U.S
 IC CS-03 requirements
 Declaration of conformity
Conforms to the following Product Specifications
 This HP LaserJet printer design eliminates Ozone production
Canadian DOC regulations
Environmental product stewardship program
Protecting the environment
 Toner consumption
Paper use
HP LaserJet Printing Supplies
 Paper
 Spare parts and consumables availability
 Material safety data sheet
 Installation and operation
 Environmental requirements Category Requirement
Operating environment
 Media requirements
Input for document feeder tray for document scanner path
Output capacities
 Toner Recycling
Toner cartridge information
Storage conditions
Storing opened toner cartridges
 Control panel layout
Control panel
 Control panel messages Message Cause
Control panel messages
 From Scanner
Clear Document
 Communication Error
Control panel messages Message Cause Solution
 Encoding Error
Configuration
Config. Tied Addr
Decoding Error #
 #number
Lost Power failure
Fax Memory Error
Fax Document was
 Memory is Full
Modem Error #
Memory Full Send
Unscanned Pages
 Erase/Print
When nothing was in memory
No Memory for
Report
 Digits
Password must be
Paper Bin is Empty
Please Add Paper
 Printer Cover Open
Polling-In Error
Printer Comm Error
Or No Cartridge Cartridge is not installed properly
 Call for Service Engine
Printer Laser Error
Call for Service Problem has occurred with the print Engine
Printer Motor Error
 Busy Scan Reference
Error
Redial Failed
Remote Fax was
 Memory Had been received to memory
System Error
Speed Dial number
Is not Assigned
 To print a menu tree
Menu tree
 Menu tree for the HP LaserJet 3100 product
 Menu tree for the HP LaserJet 3150 product
 Maintenance
 Life expectancies of consumables
Life expectancies of consumables
 Cleaning and maintaining the equipment
 Cleaning the document scanner path
Page
 Cleaning the print path
Page
Page
 To use a cleaning
Using a cleaning
Page
 Functional overview
 Basic functions
Basic configuration
 Printer functions
Printer unit functional block diagram
 ECU loads
ECU/power system
 Print engine control system
 DC power distribution
Power system on ECU
AC power distribution
DC power distribution
 High-voltage power supply circuit
High-voltage power distribution
 Read-only memory ROM
Formatter system
Central processing unit
Memory
 Control panel
Draft mode
Random-access memory RAM
Parallel interface
 Toner cartridge
Image formation system
 Primary charging
Scanning exposure
Developing
 Fixing stage
Drum cleaning
Transferring
Separating
 Printer feed system
 9 10 11
 Paper jam detection
 Solenoid, photosensors, and switches
Solenoid, photosensors, and switches
 Document scanner system
 Simplified document path
 Timing Period Purpose Remarks
Basic sequence of operation formatter-to-printer
 General timing diagram
 Removal and replacement
 Removal and replacement strategy
 Before performing service
After completing service
Required tools
 Back cover
Covers
 Back cover removal 2
To reinstall
 Right side cover removal
Right side cover
 Left side cover removal
Left side cover
 Left front cover removal
Left front cover
 Top cover removal
Top cover
 RFI shield removal
RFI shield
 Printer door
Document scanner assemblies
 Printer door removal 2
 Printer door removal 3
 Document release door removal 1
Document release door
 Document release door removal 2
 Upper guide assembly removal 1
Upper guide assembly
 Upper guide assembly removal 2
 Contact image sensor removal 1
Contact image sensor
 Contact image sensor removal 2
 Document scanner assembly/motor removal 1
Document scanner assembly/motor
 Document scanner assembly/motor removal 2
 Document scanner pickup roller removal
Document scanner pickup roller
 LIU board
Internal assemblies
 Formatter board removal 1
Formatter board
 Formatter board removal 2
 Metal side plate removal
Metal side plate
 Exit roller removal
Exit roller
 Delivery assembly removal 1
Delivery assembly
 Delivery assembly removal 2
 Fuser pressure plate removal
Fuser pressure plate
 Fuser pressure plate replacement
 Front casing removal
Front casing
 Heating element removal 1
Heating element
 Heating element removal 2
 Pressure roller guide removal
Pressure roller
 Able to feel the spring’s release mechanism
Face-up/face-down lever
 Fuser exit roller assembly removal
Fuser exit roller assembly
 Paper exit sensor flag
Paper exit sensor flag replacement
 Laser/scanner assembly removal
Laser/scanner assembly
 Solenoid removal 1
Solenoid
 Solenoid removal 2
 Pickup roller assembly removal 1
Pickup roller assembly
 Pickup roller assembly removal 2
 Paper pickup roller assembly replacement
 Paper feed frame removal 1
Paper feed frame
 Paper feed frame removal 2
 Paper feed frame removal 3
 Transfer roller guide and transfer roller removal
Transfer roller guide and transfer roller
 Kick plate removal
Kick plate
 Kick plate spring replacement
 Separation pad removal
Separation pad
 Subpad removal
Subpads
 Feed assembly removal 1
Feed assembly
 Feed assembly removal 2
 Feed assembly removal 3
 Cable guide
Bottom assemblies
 Motor removal
Main Motor
 ECU
 ECU removal 2
 ECU removal 3
 ECU removal 4
 Feet removal
Feet
 Troubleshooting
 Basic troubleshooting
Verification steps Possible problems Solutions
Is Power On successful?
 Is the product ready?
Do engine tests and internal
Reports print?
 Does the product send a fax?
Is the copy function operational?
 Computer?
Is the software installed correctly?
Does the product receive a fax?
Does the product print from
 #number Image processing chip
Error messages
Decoding Error
Message Cause
 No Modem Installed
 If neither of these solutions works, replace the formatter
 Error LaserJet 3100/3150 product
Call for Service Damaged
 Servicing
 Image formation troubleshooting
Check the toner cartridge
To redistribute toner in the cartridge
 Images will not
Solving image quality problems
Problem Cause
Parts of the page around the edges aren’t printing
 Or print is not faded, but vertical white stripes appear on
 Horizontally
Aligned black Installed Streaks or smears Appear
 Solid black Paper
Light character
Shadows or Repetitive marks Appear on
Character voids
 Referred to as Dropouts
Completely black
Characters are
Only partially Printed also
 Always printing Installed
Blank pages are
Print is misaligned on the page skewed pages
 Print at a reduced Image Size
Scanned text is not
Clear
Scanned images
 Feeding through
Solving paper feed problems
Pages are coming
Long pages stop
 Scanned items are
Crooked Adjusted properly
 Paper guides are not adjusted properly
 Tray fall forward out
 Not install a driver Windows will not prompt
Solving general software problems
 Not connected to your computer
Software did not install Windows 95, 98, or NT4.0
 Is securely connected
 Find an All in One at
Your HP LaserJet
All in One on
Network
 Functional checks
Simple hardware test
To perform the simple hardware test
 Engine test
Engine test button location
To print an engine test
 To print a demonstration
To print a configuration report
Internal reports
To run a self-test and print a self-test report
 To print all reports at once
Printing all reports at once
 Half-self test functional check
 Drum rotation functional check
 Heating element check
 Checking the toner cartridge connection points
High-voltage power supply check
 Paper curl
Checking the high-voltage connector assembly
 To override SW101
Paper path check
 Paper path and components
Troubleshooting tools
 Document path and components
Document path and components
 Repetitive image defect ruler
Repetitive image defect ruler
 Document scanner recalibration
Pressing VOLUME+CONTRAST
 Press once to display Service and press ENTER/MENU
 General circuit diagram 1
Main wiring
 General circuit diagram 2
 Control panel service menu
Service menus
Control panel service menu
Tests in control panel service mode
 Extended service menu
 Control panel can
Extended service menu tree
 Fax memory test #1 Program test #1
Self-test in extended service mode
 Extended service mode tests Test Explanation
Other tests in extended service mode
 Extended service mode reports Report Explanation
Reports in extended service mode
 Clear memory in extended service mode
 To change the country code softswitch
Softswitches
 Press Stop/Clear
Country/region code softswitch sequences
 Firmware and software downloads
 Hardware, software, and firmware compatibility
Hardware, software, and firmware compatibility
 Translating the fax trace report
Fax trace report
 Sequence Calling station Called station
Fax phase sequence
 Appropriate responses
Commands Comments Appropriate responses
 Fax abbreviations
Abbreviation Function Signal format X= any #
 MSG
 Example of a successfully sent fax
 Example of a successfully received fax
Explanation of DBM
 Troubleshooting
 Parts and diagrams
 Ordering parts
How to use the parts lists and diagrams
 Consumables and accessories Product number Description
Consumables and accessories
 Power cable- Hong Kong SAR
 Ordering consumables
 Common fasteners ExampleDescription
Common hardware
 Major assembly locations
 Supports
 Supports Reference Part number Description
 External covers and panels
 External covers and panels Reference Part number Description
 Printer door 1
 Printer door 1 Reference Part number Description
 Printer door 2
 Printer door 2 Reference Part number Description
 Document scanner assembly
 Document scanner assembly Reference Part number Description
 Internal components 1
 Internal components 1 Reference Part number Description
 Internal components 2
 Internal components 2 Reference Part number Description
 Internal components 3
 Internal components 3 Reference Part number Description
 Electrical components assembly
 Common hardware
 Paper pickup assembly
 Paper pickup assembly Reference Part number Description
 Feed assembly
 Feeder assembly Reference Part number Description
 Separation guide assembly
 Separation guide assembly Reference Part number Description
 Delivery assembly
 Delivery assembly Reference Part number Description
 Alphabetical parts list Part name Part number
Alphabetical parts list
 Alphabetical parts list
 Figure # Reference
 Figure # Reference
 Figure # Reference
 Figure # Reference
 Figure # Reference
 Numerical parts list Part number Part name
Numerical parts list
 Figure # Reference
 Paper path lever-LJ 3150 darker in color
 Figure # Reference
 Cable, grounding, document scanner motor
 Figure # Reference
 When to replace the document scanner separation pad
Document scanner separation pad replacement
 Document scanner separation pad replacement
How to replace the document scanner separation pad
 Index
Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
Page
 Manual Part No. C4256-90954