HP 3150 manual Software did not install Windows 95, 98, or NT4.0, Not connected to your computer

Problem Cause Solution

The software did not install (Windows 95, 98, or NT4.0)

All programs except Systray and Explorer should be closed.

To check in Windows 95 or 98, press

CTRL+ALT+DELETE. If other programs are open, click one and click End Task. Repeat for all other open programs. Then, reinstall the software.

To check in Windows NT 4.0, press

CTRL+ALT+DELETE. On the Applications tab, if other programs are open, click one and click End Task. Repeat for all other open programs. Then, reinstall the software.

The computer cannot read the installation CD-ROM or floppy disks.

The correct drive may not have been specified.

The CD-ROM or floppy disks may be damaged.

Check for the proper disk drive letter. Often, it is D or E for the CD-ROM drive or A or B for the floppy disk drive.

Contact HP Customer Care. See page 60.

You receive this message “There are not enough free COM ports on this system. You must have at least one available COM port to install this software.”

The software needs at least one COM port. At least one COM port is not available.

See the documentation for your computer to free a COM port.

When the product is directly connected to your computer, you receive this message: “JetSuite Fax has detected that the HP LaserJet 3150 is either switched off or is

The parallel cable is loose or	Make sure the parallel cable between the
not directly connected.	computer and the HP LaserJet 3150 product is
	securely connected.
The power cord is loose.	Make sure the power cord is securely connected
	between the HP LaserJet 3150 product and the
	power source.

not connected to your computer.”

The parallel cable may be faulty.

The BIOS setting for your computer may not be set correctly.

If you have another “size C” parallel cable, try attaching it to the HP LaserJet 3150 product.

Ensure that the computer has a parallel port with a bidirectional data bus. (EPP or unidirectional ports are not supported.)

Change the parallel port mode setting in the computer’s BIOS. HP recommends setting it to ECP or bidirectional, but other modes may also work. For instructions on changing the setting, see Appendix C in the user guide, see the computer documentation, or contact the computer manufacturer.

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