Message

Cause

Solution

Scanner Error #1 An error has occurred in the document scanner.

Press and hold down the STOP/CLEAR key for 7 seconds to reset the product. If the error persists, check the cabling connections.

If the error persists, unplug the power cord from its power source for 10 seconds, and then replug it in.

Try connecting the product to a different power source or surge protector.

If none of these methods clears the error, replace the contact image sensor. If, after replacing the contact image sensor, the error persists, replace the formatter.

System Error

An error has occurred that may require

 

servicing.

Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord.

Try connecting the product to a different power source or surge protector.

If the error persists, replace the formatter.

156 Troubleshooting

EN

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HP 3150 manual Servicing