Page
Page
 HP LaserJet 3100/3150 Product
 Warranty
Copyright Information
 Contents
 Functional overview
 Troubleshooting
 Parts and diagrams
 Contents-7
Figures
 Fuser pressure plate removal 114
Page
Page
 Contents-11
Tables
Page
 Chapter contents
Product Information
 Introduction
 Product features
Product features Feature Description
 Physical specifications Category Specification
Product specifications
Performance specifications Category Specification
 Operating acoustical emissions per ISO 9296 specifications
Power specifications Category Specification
Skew specifications
 Model number C3948A
Model and serial numbers
Model number C4256A
 Product overview
Document scanner path
 Printer path 1
 Printer path 2
 Rear view
 Safety
Laser safety statement
Regulatory information
Transportation
 Laser statement for Finland
Luokan 1 laserlaite Klass 1 Laser Apparat
Varoitus
Varning
 FCC regulations
FCC part 68 requirements
 RJ11C
 Telephone consumer protection act U.S
 IC CS-03 requirements
 Conforms to the following Product Specifications
Declaration of conformity
 Canadian DOC regulations
Environmental product stewardship program
Protecting the environment
This HP LaserJet printer design eliminates Ozone production
 Paper use
Toner consumption
HP LaserJet Printing Supplies
 Paper
 Spare parts and consumables availability
 Material safety data sheet
 Installation and operation
 Operating environment
Environmental requirements Category Requirement
 Input for document feeder tray for document scanner path
Media requirements
Output capacities
 Toner cartridge information
Storage conditions
Storing opened toner cartridges
Toner Recycling
 Control panel
Control panel layout
 Control panel messages
Control panel messages Message Cause
 Clear Document
From Scanner
 Control panel messages Message Cause Solution
Communication Error
 Configuration
Config. Tied Addr
Decoding Error #
Encoding Error
 Lost Power failure
Fax Memory Error
Fax Document was
#number
 Modem Error #
Memory Full Send
Unscanned Pages
Memory is Full
 When nothing was in memory
No Memory for
Report
Erase/Print
 Password must be
Paper Bin is Empty
Please Add Paper
Digits
 Polling-In Error
Printer Comm Error
Or No Cartridge Cartridge is not installed properly
Printer Cover Open
 Printer Laser Error
Call for Service Problem has occurred with the print Engine
Printer Motor Error
Call for Service Engine
 Error
Redial Failed
Remote Fax was
Busy Scan Reference
 System Error
Speed Dial number
Is not Assigned
Memory Had been received to memory
 Menu tree
To print a menu tree
 Menu tree for the HP LaserJet 3100 product
 Menu tree for the HP LaserJet 3150 product
 Maintenance
 Life expectancies of consumables
Life expectancies of consumables
 Cleaning and maintaining the equipment
 Cleaning the document scanner path
Page
 Cleaning the print path
Page
Page
 Using a cleaning
To use a cleaning
Page
 Functional overview
 Basic configuration
Basic functions
 Printer unit functional block diagram
Printer functions
 ECU/power system
ECU loads
 Print engine control system
 Power system on ECU
AC power distribution
DC power distribution
DC power distribution
 High-voltage power distribution
High-voltage power supply circuit
 Formatter system
Central processing unit
Memory
Read-only memory ROM
 Draft mode
Random-access memory RAM
Parallel interface
Control panel
 Image formation system
Toner cartridge
 Scanning exposure
Primary charging
Developing
 Drum cleaning
Transferring
Separating
Fixing stage
 Printer feed system
 9 10 11
 Paper jam detection
 Solenoid, photosensors, and switches
Solenoid, photosensors, and switches
 Document scanner system
 Simplified document path
 Basic sequence of operation formatter-to-printer
Timing Period Purpose Remarks
 General timing diagram
 Removal and replacement
 Removal and replacement strategy
 After completing service
Before performing service
Required tools
 Covers
Back cover
 To reinstall
Back cover removal 2
 Right side cover
Right side cover removal
 Left side cover
Left side cover removal
 Left front cover
Left front cover removal
 Top cover
Top cover removal
 RFI shield
RFI shield removal
 Document scanner assemblies
Printer door
 Printer door removal 2
 Printer door removal 3
 Document release door
Document release door removal 1
 Document release door removal 2
 Upper guide assembly
Upper guide assembly removal 1
 Upper guide assembly removal 2
 Contact image sensor
Contact image sensor removal 1
 Contact image sensor removal 2
 Document scanner assembly/motor
Document scanner assembly/motor removal 1
 Document scanner assembly/motor removal 2
 Document scanner pickup roller
Document scanner pickup roller removal
 Internal assemblies
LIU board
 Formatter board
Formatter board removal 1
 Formatter board removal 2
 Metal side plate
Metal side plate removal
 Exit roller
Exit roller removal
 Delivery assembly
Delivery assembly removal 1
 Delivery assembly removal 2
 Fuser pressure plate
Fuser pressure plate removal
 Fuser pressure plate replacement
 Front casing
Front casing removal
 Heating element
Heating element removal 1
 Heating element removal 2
 Pressure roller
Pressure roller guide removal
 Face-up/face-down lever
Able to feel the spring’s release mechanism
 Fuser exit roller assembly
Fuser exit roller assembly removal
 Paper exit sensor flag replacement
Paper exit sensor flag
 Laser/scanner assembly
Laser/scanner assembly removal
 Solenoid
Solenoid removal 1
 Solenoid removal 2
 Pickup roller assembly
Pickup roller assembly removal 1
 Pickup roller assembly removal 2
 Paper pickup roller assembly replacement
 Paper feed frame
Paper feed frame removal 1
 Paper feed frame removal 2
 Paper feed frame removal 3
 Transfer roller guide and transfer roller
Transfer roller guide and transfer roller removal
 Kick plate
Kick plate removal
 Kick plate spring replacement
 Separation pad
Separation pad removal
 Subpads
Subpad removal
 Feed assembly
Feed assembly removal 1
 Feed assembly removal 2
 Feed assembly removal 3
 Bottom assemblies
Cable guide
 Main Motor
Motor removal
 ECU
 ECU removal 2
 ECU removal 3
 ECU removal 4
 Feet
Feet removal
 Troubleshooting
 Verification steps Possible problems Solutions
Basic troubleshooting
Is Power On successful?
 Do engine tests and internal
Is the product ready?
Reports print?
 Is the copy function operational?
Does the product send a fax?
 Is the software installed correctly?
Does the product receive a fax?
Does the product print from
Computer?
 Error messages
Decoding Error
Message Cause
#number Image processing chip
 No Modem Installed
 If neither of these solutions works, replace the formatter
 Call for Service Damaged
Error LaserJet 3100/3150 product
 Servicing
 Check the toner cartridge
Image formation troubleshooting
To redistribute toner in the cartridge
 Solving image quality problems
Problem Cause
Parts of the page around the edges aren’t printing
Images will not
 Or print is not faded, but vertical white stripes appear on
 Aligned black Installed Streaks or smears Appear
Horizontally
 Light character
Shadows or Repetitive marks Appear on
Character voids
Solid black Paper
 Completely black
Characters are
Only partially Printed also
Referred to as Dropouts
 Blank pages are
Always printing Installed
Print is misaligned on the page skewed pages
 Scanned text is not
Clear
Scanned images
Print at a reduced Image Size
 Solving paper feed problems
Pages are coming
Long pages stop
Feeding through
 Crooked Adjusted properly
Scanned items are
 Paper guides are not adjusted properly
 Tray fall forward out
 Solving general software problems
Not install a driver Windows will not prompt
 Software did not install Windows 95, 98, or NT4.0
Not connected to your computer
 Is securely connected
 Your HP LaserJet
All in One on
Network
Find an All in One at
 Simple hardware test
Functional checks
To perform the simple hardware test
 Engine test button location
Engine test
To print an engine test
 To print a configuration report
Internal reports
To run a self-test and print a self-test report
To print a demonstration
 Printing all reports at once
To print all reports at once
 Half-self test functional check
 Drum rotation functional check
 Heating element check
 High-voltage power supply check
Checking the toner cartridge connection points
 Checking the high-voltage connector assembly
Paper curl
 Paper path check
To override SW101
 Troubleshooting tools
Paper path and components
 Document path and components
Document path and components
 Repetitive image defect ruler
Repetitive image defect ruler
 Pressing VOLUME+CONTRAST
Document scanner recalibration
 Press once to display Service and press ENTER/MENU
 Main wiring
General circuit diagram 1
 General circuit diagram 2
 Service menus
Control panel service menu
Tests in control panel service mode
Control panel service menu
 Extended service menu
 Extended service menu tree
Control panel can
 Self-test in extended service mode
Fax memory test #1 Program test #1
 Other tests in extended service mode
Extended service mode tests Test Explanation
 Reports in extended service mode
Extended service mode reports Report Explanation
 Clear memory in extended service mode
 Softswitches
To change the country code softswitch
 Country/region code softswitch sequences
Press Stop/Clear
 Firmware and software downloads
 Hardware, software, and firmware compatibility
Hardware, software, and firmware compatibility
 Fax trace report
Translating the fax trace report
 Fax phase sequence
Sequence Calling station Called station
 Commands Comments Appropriate responses
Appropriate responses
 Abbreviation Function Signal format X= any #
Fax abbreviations
 MSG
 Example of a successfully sent fax
 Explanation of DBM
Example of a successfully received fax
 Troubleshooting
 Parts and diagrams
 How to use the parts lists and diagrams
Ordering parts
 Consumables and accessories
Consumables and accessories Product number Description
 Power cable- Hong Kong SAR
 Ordering consumables
 Common hardware
Common fasteners ExampleDescription
 Major assembly locations
 Supports
 Supports Reference Part number Description
 External covers and panels
 External covers and panels Reference Part number Description
 Printer door 1
 Printer door 1 Reference Part number Description
 Printer door 2
 Printer door 2 Reference Part number Description
 Document scanner assembly
 Document scanner assembly Reference Part number Description
 Internal components 1
 Internal components 1 Reference Part number Description
 Internal components 2
 Internal components 2 Reference Part number Description
 Internal components 3
 Internal components 3 Reference Part number Description
 Electrical components assembly
 Common hardware
 Paper pickup assembly
 Paper pickup assembly Reference Part number Description
 Feed assembly
 Feeder assembly Reference Part number Description
 Separation guide assembly
 Separation guide assembly Reference Part number Description
 Delivery assembly
 Delivery assembly Reference Part number Description
 Alphabetical parts list
Alphabetical parts list Part name Part number
 Alphabetical parts list
 Figure # Reference
 Figure # Reference
 Figure # Reference
 Figure # Reference
 Figure # Reference
 Numerical parts list
Numerical parts list Part number Part name
 Figure # Reference
 Paper path lever-LJ 3150 darker in color
 Figure # Reference
 Cable, grounding, document scanner motor
 Figure # Reference
 Document scanner separation pad replacement
When to replace the document scanner separation pad
 How to replace the document scanner separation pad
Document scanner separation pad replacement
 Index
Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
 Index
Page
 Manual Part No. C4256-90954