HP manual Call for Service Damaged, Error LaserJet 3100/3150 product

Message Cause Solution

Printer Laser Error	The printer door is open or has been
Call for Service	damaged.

A problem has occurred with the print engine.

Open the printer door and examine the door for damage. If the printer door is not damaged, close the door, making sure both of the release latches are closed correctly.

Check the cabling connections to the laser/scanner.

If the error persists, unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. Try connecting the product to a different power source or surge protector.

If the error persists, replace the laser/ scanner.

Printer Motor Error	A problem has occurred in the print
Call for Service	engine.

Check the cabling connections to the motor.

If the error persists, unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. Try connecting the product to a different power source or surge protector.

If the error persists, replace the motor. If, after replacing the motor, the error persists, replace the ECU.

Printer signal error	The printer door is open or has been
	damaged.

There was an error in the HP LaserJet 3100/3150 product print unit.

Open the printer door and examine the door for damage. If the printer door is not damaged, close the door, making sure both of the release latches are closed correctly.

Check the cabling connections to the ECU.

Try connecting the product to a different power source or surge protector.

If the error persists, unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. If the error persists, replace the ECU.

Scan Reference	There was an error detected in the HP
Error	LaserJet 3100/3150 product.

Check the cabling connections to the contact image sensor.

If the error persists, follow the instructions later in this chapter to recalibrate the document scanner.

If the error persists after recalibration, replace the contact image sensor.

EN Error messages 155