Manuals / HP / Computer Equipment / All in One Printer

HP 948c printer is not printing, paper does not come out of the printer, printer does not turn on

Models: 920c

1 116

Download 116 pages 45.01 Kb

Page 79

printer is not printing

•paper does not come out of the printer

•error messages appear when using a USB connection

•paper jams occur

•printer does not turn on

paper does not come out of the printer

Follow these instructions to correct the problem.

check the printer Verify the following:

1.The printer is connected to the power source.

2.The cable connections are secure.

3.The printer is turned on.

4.The printer’s top cover is closed.

5.The Fold-Up tray is down, if the printer has this feature.

6.The Rear Access Door is attached.

7.The paper or other printing media is correctly placed in the In tray.

77

Image 79

HP 948c, 920c, 940c manual printer is not printing, paper does not come out of the printer, printer does not turn on

Contents

quick help table of contentslearning about your printer printing on paper and other mediaindex product maintenancesolve a problem product specificationsnotices and acknowledgments terms and conventions learning about printer features using paper trays using the taskagentlearning about your printer introducing your hp deskjet printer finding informationintroducing your hp deskjet printer finding information hewlett-packard company notices notices and acknowledgmentsacknowledgments cautions and warnings symbolsterms and conventions termsicons buttons and lights learning about printer featuresprint cartridge status light paper traysmanual two-sided printing two-sided printingIn tray using paper trays1. paper width guide 2. In tray pulled out 3. paper length guide out tray1. Out tray up 1. single envelope slot 2. Out tray down 3. Out tray extension printing on paper and other media1. Fold-Up tray up 2. Fold-Up tray down fold-up traychanging print quality using the taskagentopening the printer properties dialog box using the taskagent shortcut menuthe hp deskjet toolbox displaying print cartridge warning messages business cards, index cards, and other small media photographs printing on paper and other mediaprinting with your hp deskjet printer plain paper envelopes transparencies labelsopening the printer properties dialog box printing with your hp deskjet printersaving changes changing printer properties settingsletter/A4 paper plain paperletter/A4 paper legal paper printing on letter/A4 paper 1. Open the file you want to print legal paper For best results use hp products printing a single envelope envelopesprinting a single envelope printing multiple envelopes Two-Sided Printing Unchecked Copies Print Quality Normalprinting multiple envelopes 3. Select the Setup tab, then choose the following Align the envelope edges before inserting them Avoid using envelopes that have clasps or windowsprinting guidelines Never place more than 15 envelopes in the In tray at one timepreparing to print transparenciesprinting guidelines printing transparenciesFor best results use hp inkjet transparency films printing labels labelspreparing to print printing guidelines preparing to print business cards, index cards, and other small mediaprinting business cards, index cards, and other small media If an out of paper message appears, verify that the index cards or other small media are positioned properly in the In tray printing guidelinesprinting photographs photographspreparing to print 3. Select the Setup tab, then choose the following printing guidelines Use the PhotoREt setting for most photo paper printingprinting greeting cards greeting cardspreparing to print 3. Select the Setup tab, then choose the following Unfold pre-folded cards, then place them in the In tray printing guidelinesprinting posters posterspreparing to print printing guidelines printing banners bannerspreparing to print Page For best results use hp products printing guidelinesprinting iron-on transfers iron-on transferspreparing to print Orientation Mirror Image printing guidelinesFor best results use hp iron-on t-shirt transfer paper printing manually manual two-sided printingpreparing to print Two-Sided Printing Check this box Book binding 9. Click Continue when the paper is properly reloadedTablet binding printing guidelinesdefining a custom paper size custom paper sizespreparing to print See also printing posters printing banners printing guidelinesprint cartridge status light replacing print cartridges product maintenancealigning print cartridges automatically cleaning print cartridges manually cleaning print cartridges cleaning the printerunderstanding the print cartridge status light print cartridge status light3. tri-color cartridge low-ink icon 4. black cartridge low-ink icon checking the print cartridge status1. tri-color cartridge problem icon 2. black cartridge problem icon 5. cartridges OK icon 6. yellow indicator arrowtroubleshooting problems with the tri-color or black print cartridge replacing print cartridges print cartridge part numbersreplacing print cartridges 4. raise cradle latch 5. lift out cartridge 1. Out tray in down position 2. press Power button 3. open top cover8. Close the top cover aligning print cartridges print cartridge part numbersreplacing print cartridges aligning print cartridgesmanually cleaning print cartridges replacing print cartridges automatically cleaning print cartridges1. Open the HP Deskjet Toolbox gathering cleaning supplies manually cleaning print cartridgespreparing to clean cleaning the print cartridges and print cartridge cradle Repeat this process until no ink residue appears on a clean swab the printer interior cleaning the printermanually cleaning print cartridges the printer caseprint cartridge part numbers refilling print cartridgesmaintaining print cartridges Black HP 6615A Series or HP No Tri-Color HP C6578 Series or HP No print cartridge part numbersthe hp deskjet toolbox Page printer is too slow problems with printouts solve a problemprinter lights are flashing printer is not printing what the flashing lights indicate if the resume light is flashing if the power light is flashingprinter lights are flashing what the flashing lights indicatemanual two-sided printing Follow these instructions to solve the problemif the print cartridge status light is flashing if the resume light is flashingif all lights are flashing if the power light is flashingpaper does not come out of the printer error messages appear when using a USB connection paper jams occurprinter is not printing paper does not come out of the printercheck the printer lights paper jams occur error messages appear when using a USB connectionprinter does not turn on computer does not meet system requirements printer is too slowcomputer does not meet system requirements printer software is outdatedcomplex documents, graphics, or photographs are printing there are conflicting USB cable connectionsprinting photographs blank pages print document is printed off-center or at an angle problems with printoutsprintout does not reflect new print settings blank pages printdocument is printed off-center or at an angle printout does not reflect new print settingsparts of the document are missing or printed in the wrong place photos are not printing correctly banners are not printing correctly 6. Click Apply OK to return to the Print or Print Setup screen product specifications for hp deskjet 920c series printers product specificationsproduct specifications for hp deskjet 948c series printers product specifications for hp deskjet 940c series printersphoto paper printing resolution product specifications for hp deskjet 948c series printersblack truetype text resolution depending on paper type color resolution depending on paper typebuttons/Lights dimensionsweight memorydeclared noise emissions in accordance with ISO power consumptionpower requirements media weightmedia size media handlingIn tray capacity Plain paper sheets Up to Banners Up to 20 sheets print cartridges photo paper printing resolution product specifications for hp deskjet 940c series printersblack truetype text resolution depending on paper type color resolution depending on paper typememory dimensionsweight duty cycledeclared noise emissions in accordance with ISO power consumptionpower requirements media weightIn tray capacity Plain paper sheets Up to Banners Up to 20 sheets media handlingmedia size print cartridges Envelopesphoto paper printing resolution product specifications for hp deskjet 920c series printersblack truetype text resolution depending on paper type color resolution depending on paper typememory dimensionsweight duty cycledeclared noise emissions in accordance with ISO power consumptionpower requirements media weightIn tray capacity Plain paper sheets Up to Banners Up to 20 sheets media handlingmedia size print cartridges EnvelopesA5, B5, and user defined paper minimum printing marginsA4 paper letter, legal, and executive paperLeft and Right Margins 3.4 mm 0.134 in Top Margin 0.0 mm 0.00 in banners - A4 210 x 297 mm 8.27 x 11.7 inbanners - letter 216 x 279 mm 8.5 x 11 in photo with tear-off tabWindows system requirementsMS-DOS Page index Page Page status#57 status icons#57 storing#69 Page warning messages#5 warnings