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HP 920c, 948c, 940c manual error messages appear when using a USB connection, paper jams occur

Models: 920c

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error messages appear when using a USB connection

error messages appear when using a USB connection

the error message “there was an error writing to <name of usb port>” is displayed

If the printer is connected to a USB hub along with several other USB devices, it may not be receiving correct data. Connect the printer directly to the USB port on your computer.

paper jams occur

1.Remove the paper from the In and Out trays.

2.Press the Resume button on the front of the printer.

3.If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

If the paper jam is not cleared:

1.Open the Rear Access Door by turning the latch counterclockwise and removing the door.

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HP 920c, 948c, 940c manual error messages appear when using a USB connection, paper jams occur

Contents

learning about your printer table of contentsprinting on paper and other media quick helpsolve a problem product maintenanceproduct specifications indexlearning about your printer learning about printer features using paper trays using the taskagentintroducing your hp deskjet printer finding information notices and acknowledgments terms and conventionsintroducing your hp deskjet printer finding information notices and acknowledgments hewlett-packard company noticesacknowledgments terms and conventions symbolsterms cautions and warningsicons buttons and lights learning about printer featuresprint cartridge status light paper traysmanual two-sided printing two-sided printingIn tray using paper traysout tray 1. paper width guide 2. In tray pulled out 3. paper length guide1. Out tray up 1. single envelope slot 2. Out tray down 3. Out tray extension printing on paper and other media1. Fold-Up tray up 2. Fold-Up tray down fold-up traychanging print quality using the taskagentusing the taskagent shortcut menu opening the printer properties dialog boxthe hp deskjet toolbox displaying print cartridge warning messages printing with your hp deskjet printer plain paper envelopes printing on paper and other mediatransparencies labels business cards, index cards, and other small media photographsopening the printer properties dialog box printing with your hp deskjet printersaving changes changing printer properties settingsplain paper letter/A4 paperletter/A4 paper legal paper printing on letter/A4 paper 1. Open the file you want to print legal paper For best results use hp products envelopes printing a single envelopeprinting a single envelope printing multiple envelopes Two-Sided Printing Unchecked Copies Print Quality Normalprinting multiple envelopes 3. Select the Setup tab, then choose the following printing guidelines Avoid using envelopes that have clasps or windowsNever place more than 15 envelopes in the In tray at one time Align the envelope edges before inserting thempreparing to print transparenciesprinting transparencies printing guidelinesFor best results use hp inkjet transparency films labels printing labelspreparing to print printing guidelines preparing to print business cards, index cards, and other small mediaprinting business cards, index cards, and other small media If an out of paper message appears, verify that the index cards or other small media are positioned properly in the In tray printing guidelinesphotographs printing photographspreparing to print 3. Select the Setup tab, then choose the following printing guidelines Use the PhotoREt setting for most photo paper printinggreeting cards printing greeting cardspreparing to print 3. Select the Setup tab, then choose the following Unfold pre-folded cards, then place them in the In tray printing guidelinesposters printing posterspreparing to print printing guidelines banners printing bannerspreparing to print Page For best results use hp products printing guidelinesiron-on transfers printing iron-on transferspreparing to print printing guidelines Orientation Mirror ImageFor best results use hp iron-on t-shirt transfer paper manual two-sided printing printing manuallypreparing to print Two-Sided Printing Check this box Book binding 9. Click Continue when the paper is properly reloadedTablet binding printing guidelinescustom paper sizes defining a custom paper sizepreparing to print See also printing posters printing banners printing guidelinesaligning print cartridges automatically cleaning print cartridges product maintenancemanually cleaning print cartridges cleaning the printer print cartridge status light replacing print cartridgesunderstanding the print cartridge status light print cartridge status light1. tri-color cartridge problem icon 2. black cartridge problem icon checking the print cartridge status5. cartridges OK icon 6. yellow indicator arrow 3. tri-color cartridge low-ink icon 4. black cartridge low-ink icontroubleshooting problems with the tri-color or black print cartridge replacing print cartridges print cartridge part numbersreplacing print cartridges 4. raise cradle latch 5. lift out cartridge 1. Out tray in down position 2. press Power button 3. open top cover8. Close the top cover aligning print cartridges print cartridge part numbersreplacing print cartridges aligning print cartridgesautomatically cleaning print cartridges manually cleaning print cartridges replacing print cartridges1. Open the HP Deskjet Toolbox manually cleaning print cartridges gathering cleaning suppliespreparing to clean cleaning the print cartridges and print cartridge cradle Repeat this process until no ink residue appears on a clean swab manually cleaning print cartridges cleaning the printerthe printer case the printer interiorprint cartridge part numbers refilling print cartridgesmaintaining print cartridges Black HP 6615A Series or HP No Tri-Color HP C6578 Series or HP No print cartridge part numbersthe hp deskjet toolbox Page solve a problem printer is too slow problems with printoutsprinter lights are flashing printer is not printing printer lights are flashing if the resume light is flashing if the power light is flashingwhat the flashing lights indicate what the flashing lights indicateif the print cartridge status light is flashing Follow these instructions to solve the problemif the resume light is flashing manual two-sided printingif all lights are flashing if the power light is flashingprinter is not printing error messages appear when using a USB connection paper jams occurpaper does not come out of the printer paper does not come out of the printercheck the printer lights paper jams occur error messages appear when using a USB connectionprinter does not turn on computer does not meet system requirements printer is too slowprinter software is outdated computer does not meet system requirementscomplex documents, graphics, or photographs are printing there are conflicting USB cable connectionsprinting photographs printout does not reflect new print settings problems with printoutsblank pages print blank pages print document is printed off-center or at an angleprintout does not reflect new print settings document is printed off-center or at an angleparts of the document are missing or printed in the wrong place photos are not printing correctly banners are not printing correctly 6. Click Apply OK to return to the Print or Print Setup screen product specifications for hp deskjet 948c series printers product specificationsproduct specifications for hp deskjet 940c series printers product specifications for hp deskjet 920c series printersblack truetype text resolution depending on paper type product specifications for hp deskjet 948c series printerscolor resolution depending on paper type photo paper printing resolutionweight dimensionsmemory buttons/Lightspower requirements power consumptionmedia weight declared noise emissions in accordance with ISOmedia handling media sizeIn tray capacity Plain paper sheets Up to Banners Up to 20 sheets print cartridges black truetype text resolution depending on paper type product specifications for hp deskjet 940c series printerscolor resolution depending on paper type photo paper printing resolutionweight dimensionsduty cycle memorypower requirements power consumptionmedia weight declared noise emissions in accordance with ISOmedia handling In tray capacity Plain paper sheets Up to Banners Up to 20 sheetsmedia size print cartridges Envelopesblack truetype text resolution depending on paper type product specifications for hp deskjet 920c series printerscolor resolution depending on paper type photo paper printing resolutionweight dimensionsduty cycle memorypower requirements power consumptionmedia weight declared noise emissions in accordance with ISOmedia handling In tray capacity Plain paper sheets Up to Banners Up to 20 sheetsmedia size print cartridges EnvelopesA4 paper minimum printing marginsletter, legal, and executive paper A5, B5, and user defined paperbanners - letter 216 x 279 mm 8.5 x 11 in banners - A4 210 x 297 mm 8.27 x 11.7 inphoto with tear-off tab Left and Right Margins 3.4 mm 0.134 in Top Margin 0.0 mm 0.00 insystem requirements WindowsMS-DOS Page index Page Page status#57 status icons#57 storing#69 Page warning messages#5 warnings