HP 920c, 948c, 940c manual replacing print cartridges print cartridge part numbers

troubleshooting problems with the tri-color or black print cartridge

If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem:

•Insert the proper print cartridge if one is missing. The printer needs both a black print cartridge and a tri-color print cartridge to operate.

•Remove and reinsert the print cartridge if both print cartridges are installed.

•Verify that the correct print cartridge is installed if there is still a problem.

•Replace the cartridges if the problem persists.

solving problems with low ink

If the arrow points to the tri-color or the black low ink icon, replace the relevant print cartridge.

verifying that the problem is solved

If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved.

See also:

replacing print cartridges print cartridge part numbers

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