HP Book 2000/5700 manual If the OmniBook doesn’t reboot successfully

Troubleshooting

Solving Basic Problems

If the OmniBook doesn’t reboot successfully

If your operating system is MS-DOS or Windows for Workgroups

∙If no text is displayed, or if things stop before you see any text about MS-DOS, the unit probably requires service.

∙If you see error messages during startup, but Windows starts or you get an MS-DOS prompt, exit Windows. Then type scandisk to fix problems with drive C. Then press Ctrl+Alt+Del to reboot—but at the “MS-DOS Startup Menu,” press F8 ENTER and step through each startup command to find where the problem occurs. Repair or restore the necessary files as indicated.

∙If you see text about MS-DOS but things stop before Windows starts or before you get an MS-DOS prompt, insert the Support Utility disk or other boot disk in the floppy disk drive, then press Ctrl+Alt+Del to reboot from drive A—then click the Minimum Startup option. (If the unit doesn’t reboot from a floppy boot disk, the unit probably requires service.)

If it reboots, type dir c: to see if drive C contains valid files. Then try the following:

If drive C has valid files, try typing these commands:

scandisk c: (to repair any defects)

sys a: c: (to restore core MS-DOS files).

Last resort: The following commands delete all files on drive C, so you must reinstall your files after running these commands:

fdisk (to reinitialize drive C)

format c: /u (to prepare drive C for storing data)

If it still doesn’t start, try reinstalling the Windows for Workgroups files on drive C—see page 2-6.

If your operating system is Windows 95

∙If no text is displayed during reboot, or if things stop before you see “Starting Windows 95...”, the unit probably requires service.

∙If you see “Starting Windows 95...” during startup followed by error messages, reboot again—but when you see “Starting Windows 95...”, press F8 to get the startup menu. Click a startup option that might help you discover or fix the problem.

Use the “safe mode” option to start Windows with a basic configuration. Run ScanDisk (in System Tools) to fix problems with drive C. You can also make other changes to repair your startup files.

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