HP C6240, C6250, C6280 115

Troubleshooting

Chapter 14

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors.

Solution: You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One.

The display shows the wrong language

Cause: You might have selected the incorrect language when setting up the HP All- in-One.

Solution: You can change the language settings at any time from the Preferences menu.

For more information, see:

“Set your language and country/region ” on page 15

The wrong measurements are showing in menus on the display

Cause: You might have selected the incorrect country/region when setting up the HP All-in-One. The country/region you select determines the paper sizes shown on the display.

114 Troubleshooting

Contents

Page Contents 10 Use the copy features 11 Print reports and forms 12 Maintain the HP All-in-One 13 Shop for ink supplies 14 Troubleshooting 1HP Photosmart C6200 All-in-One series Help Page 2 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel overview Control panel features Display icons Display sleep state Menu overview Photosmart Express Menu Scan Menu Setup Menu Copy Menu Help Menu Use the HP Photosmart Software HP Photosmart Software Help contents 3 Find more information Page 4Finish setting up the HP All-in-One Set your preferences Set your language and country/region Set the default paper tray for DPOF printing Enable faster browsing of photos Restore the factory defaults Play a slideshow on the display Computer connection information Supported connection types Connect using Ethernet Use printer sharing Connect to a network Wired network setup Connect the HP All-in-Oneto the network To connect the HP All-in-Oneto the network Install the software for a network connection Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel View and print network settings To view and print the network settings Network Network Menu Set link speed Automatic To set link speed Advanced Setup Set Link Speed •IP Address •Subnet Mask •Default Gateway Use the Embedded Web Server Access the Embedded Web Server Settings Use the Embedded Web Server to modify network settings To use the Embedded Web Server to modify network settings Networking Wired (802.3) General network settings Parameter Ready Offline Wired CAUTION: AutoIP DHCP Manual Not Specified Network glossary Page 5 How do I do How 6 Load originals and load paper Load originals Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Load paper Load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load postcards, Hagaki, or index cards Load envelopes To load envelopes Load other types of paper Avoid paper jams Page 7 Print from your computer Print from a software application Make the HP All-in-Onethe default printer Change the print settings for the current job Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settings Printing shortcuts Create printing shortcuts Delete printing shortcuts Perform special print jobs Print a borderless image Print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpi Print on both sides of the page Print a multiple-pagedocument as a booklet Print multiple pages on a single sheet Print a multiple-pagedocument in reverse order Reverse an image for iron-ontransfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Stop a print job To stop a print job from the computer (Windows Vista users) 2.Click Printers Page 8 Use the photo features View and select photos Print your photos Print Layout Select Photos Create special projects from your photos Share photos using HP Photosmart Software Save photos to your computer Edit photos using the control panel Zoom and pan to crop a photo Rotate a photo Adjust the brightness of your photos Print a frame around your photo Apply special color effects to your photos Remove red-eye Automatically enhance your photos Fix a faded original Page 9 Use the scan features Make reprints of your photos Scan an image Scan an original to a computer Scan an original to a memory card Edit a scanned image Edit a scanned preview image Edit a scanned photo or graphic Edit a scanned document Share a scanned image with friends and relatives Stop scanning Page 10 Use the copy features Make a copy Preview your copy job Change the copy settings for the current job Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Change default copy settings Perform special copy jobs Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Resize an original using custom settings Crop an original Shift the left margin Improve the quality of a copy Stop copying Page 11 Print reports and forms Print a self-testreport Print forms 12 Maintain the HP All-in-One Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior Check the estimated ink levels Work with ink cartridges Replace the ink cartridges To replace the ink cartridges Page Align the printer Clean the print head Clean the ink cartridge contacts To clean the ink cartridge contacts Remove ink from your skin and clothing Reduce energy consumption when the HP All-in-Oneis off Self-maintenancesounds Turn off the HP All-in-One 13 Shop for ink supplies Page 14 Troubleshooting Troubleshooting tips Communication problems over a USB connection Information on ink cartridges and the print head Information on paper Clear paper jams Hardware setup troubleshooting The HP All-in-Onewill not turn on Page I received a message on the display that the printer alignment failed The HP All-in-Onedoes not print Software installation troubleshooting Details A red X appears on the USB connect prompt To retry the USB connection Retry I received a message that an unknown error has occurred Uninstall and reinstall the software Page Network troubleshooting The computer is unable to discover the HP All-in-One To check your LAN card (Windows 2000 and XP) My Computer System Properties Hardware To establish an active network connection The Printer not Found screen appears during installation To make sure your network connection is active Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely High Resolution The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Cause: Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Print troubleshooting Borderless printing produces unexpected results The HP All-in-Oneis not responding Status offline stop printing To check the printer driver status 2.Click Settings ready Page The pages in my document came out in the wrong order The margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge of the page To preview the print layout A blank page came out while printing Ink is spraying the inside of the HP All-in-Onewhen I print a photo Memory card troubleshooting The Photo light next to the memory card slots is blinking The Attention light blinks when I insert my memory card The photos on the memory card do not transfer to my computer Memory card is not available The file name appears as meaningless text Scan troubleshooting Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Autocrop Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Copy troubleshooting Copies are too light or too dark Nothing happens when I try to copy Parts of the original do not appear or are cut off Fit to Page is not working as expected Solution: Fit to Page A borderless copy has white space around the edges Errors Device messages Firmware revision mismatch Mechanism error Memory is full Scanner failure Contact HP Photo tray cannot engage Photo tray cannot disengage File messages File not found File format not supported Invalid file name Supported file types for the HP All-in-One File corrupted General user messages Disconnected No scan options Out of disk space Memory card must be in slot Card access error Use only one card at a time Card is inserted incorrectly Card is not fully inserted Paper messages Ink is drying Out of paper Paper jam, misfeed or blocked print head assembly Power and connection messages HP All-in-Onenot found Ink cartridge messages Calibration error Cannot print Incompatible ink cartridge(s) Page Ink cartridge(s) are empty Ink cartridge(s) are expired Ink delivery failure Ink expiration near Ink supply error Non-HPink Original HP ink depleted Print head assembly is stalled To clear the print head assembly Print head failure Alignment failed Replace ink cartridges soon Scheduled maintenance Wrong ink cartridge(s) installed Page 15 HP warranty and support Warranty Ink cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service (Japan) HP Korea customer support Prepare the HP All-in-Onefor shipment Pack the HP All-in-One 16 Technical information Specifications Environmental product stewardship program Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Special handling of materials Attention California users Battery disposal in the Netherlands Battery disposal in Taiwan Regulatory notices Regulatory model identification number FCC statement Page Declaration of conformity (European Economic Area) HP Photosmart C6200 All-in-Oneseries declaration of conformity DECLARATION OF CONFORMITY Index Symbols/Numerics