warranty HP support and

Chapter 15

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable HP All-in-One and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

Before you call HP support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see “HP Quick Exchange Service (Japan)” on page 172.

If you need to contact HP support, do the following before you call:

1.Make sure that:

a. The HP All-in-One is plugged in and turned on.

b. The specified ink cartridges are installed correctly.

c. The recommended paper is properly loaded in the input tray.

2.Reset the HP All-in-One:

a. Turn off the HP All-in-One by pressing the On button.

b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One.

d. Turn on the HP All-in-One by pressing the On button.

3.To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One .

4.If you are still experiencing problems and need to speak with an HP support representative, do the following:

a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report.

c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail.

e. Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the HP All-in- One. The serial number is the 10-character code in the upper left corner of the sticker.

5.Call HP support. Be near the HP All-in-One when you call.

Related topics

“Print a self-test report” on page 95

170 HP warranty and support